Restaurant & Hospitality Skills for the Unemployed Killarney 2023

This Monday, was the final day of our Restaurant & Hospitality Skills programme. This programme was delivered as part of the Skills Connect Initiative. The programme ran over 15 days...

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Customers Want to Connect – Best Ways for You to Communicate with Your Customers

Customers are a key part to having a successful business, therefore you want to be able to communicate efficiently with them to build relationships, resolve conflicts and identify needs. This...

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What is customer service and why is it important for you?

Customer service is a key aspect of having your hospitality business run smoothly, but in order to have this, we must first be able to differentiate between customer service and...

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Useful Links


Wellbeing Podcasts

1. The Workplace Wellbeing Podcast:

2. Workplace Wellbeing, Mental Health & Resilience:

3. Workplace Wellbeing Podcasts:


Managing Change:  Harvard Business Review article on the impact of change on our emotions –

Wellbeing in the Workplace: The Future Of Work Is Employee Well-Being’

Teamwork: ‘8 tips for improving teamwork in the restaurant workplace’

Tips on Creating a Positive Team Work Environment in Hospitality

Motivation Checklist ’31 Ways to Keep Employees Motivation High’:


  • “100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do” by Peter Venison
  • “Contagious: Why Things Catch On” by Jonah Berger
  • “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity” by Kim Scott
  • “The Making of a Manager: What to Do When Everyone Looks to You” by Julie Zhuo
  • “Drive: The Surprising Truth About What Motivates Us” by Daniel Pink
  • “Setting the Table: The Transforming Power of Hospitality in Business” by Danny Meyer




Personal Productivity/Motivation Strategies:

Teamwork Activities:



Log into your Certified Hospitality Programmes level 1, Level 2 & Level 3 Here. To Access your account you will need your email address and password. Please click the login button below to get started.

Can’t remember your password?

  1. Go to portal page & enter email
  2. Click ‘Forgot Password’
  3. Set a new password from the prompt email
  4. Login and complete the training
  5. (Please note the email can end up in spam)
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My Academy

If you are looking to log into any of the following courses please click the login button below: (To access your account you will need your email address and your password.)

  • Standard Operating Procedures for Food & Beverage
  • Applying Lean in Food & Beverage
  • Sustainability for Small Hospitality Businesses
  • Responsible Service of Alcohol
  • Standard Operating Procedures for Accommodation Department
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