Resources
12/07/23
Restaurant & Hospitality Skills for the Unemployed Killarney 2023
This Monday, was the final day of our Restaurant & Hospitality Skills programme. This programme was delivered as part of the Skills Connect Initiative. The programme ran over 15 days...
05/07/23
Customers Want to Connect – Best Ways for You to Communicate with Your Customers
Customers are a key part to having a successful business, therefore you want to be able to communicate efficiently with them to build relationships, resolve conflicts and identify needs. This...

30/05/23
What is customer service and why is it important for you?
Customer service is a key aspect of having your hospitality business run smoothly, but in order to have this, we must first be able to differentiate between customer service and...
Useful Links
PODCASTS
Wellbeing Podcasts
1. The Workplace Wellbeing Podcast: https://open.spotify.com/show/3zSvXK5KsaDFbP4Qz1WSpz?si=666c6bdcb79a45bf&nd=1
2. Workplace Wellbeing, Mental Health & Resilience: https://open.spotify.com/show/7sXQNRCs8HtFLB8KGHsNyg?si=3d1db2dd508b4741&nd=1
3. Workplace Wellbeing Podcasts: https://open.spotify.com/show/1aJwfrEn7K52KL2gOOzqEY?si=be3f6a1c01c445ec
ARTICLES
Managing Change: Harvard Business Review article on the impact of change on our emotions – https://hbr.org/2020/03/that-discomfort-youre-feeling-is-grief
Wellbeing in the Workplace: The Future Of Work Is Employee Well-Being’ https://www.forbes.com/sites/jeannemeister/2021/08/04/the-future-of-work-is-worker-well-being/
Teamwork: ‘8 tips for improving teamwork in the restaurant workplace’ https://www.rewardsnetwork.com/blog/teamwork-restaurant-workplace/
Tips on Creating a Positive Team Work Environment in Hospitality https://smallbusiness.chron.com/tips-creating-positive-team-work-environment-hospitality-36961.html
Motivation Checklist ’31 Ways to Keep Employees Motivation High’: https://www.personio.com/wp-content/uploads/2020/03/Checklist_-31-Ways-to-Keep-Employees-Motivation-High.pdf
BOOKS
- “100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do” by Peter Venison
- “Contagious: Why Things Catch On” by Jonah Berger
- “Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity” by Kim Scott
- “The Making of a Manager: What to Do When Everyone Looks to You” by Julie Zhuo
- “Drive: The Surprising Truth About What Motivates Us” by Daniel Pink
- “Setting the Table: The Transforming Power of Hospitality in Business” by Danny Meyer
DOWNLOADABLE TEMPLATES
WEBSITES
Wellbeing: https://www.headspace.com/
Personal Productivity/Motivation Strategies: https://hbr.org/2018/11/how-to-keep-working-when-youre-just-not-feeling-it
Teamwork Activities: https://www.themuse.com/advice/team-building-activities-games-for-work-office
E-LEARNING LOG IN
IACT
Log into your Certified Hospitality Programmes level 1, Level 2 & Level 3 Here. To Access your account you will need your email address and password. Please click the login button below to get started.
Can’t remember your password?
- Go to portal page & enter email
- Click ‘Forgot Password’
- Set a new password from the prompt email
- Login and complete the training
- (Please note the email can end up in spam)
My Academy
If you are looking to log into any of the following courses please click the login button below: (To access your account you will need your email address and your password.)
- Standard Operating Procedures for Food & Beverage
- Applying Lean in Food & Beverage
- Sustainability for Small Hospitality Businesses
- Responsible Service of Alcohol
- Standard Operating Procedures for Accommodation Department