Learning Outcomes

On completion of the webinar, learners will be able to:

• Understand the benefits of using “productivity” to manage labour as opposed to “labour cost as a percentage” which is a flawed metric.
• Identify the various data types and sources so they can create more accurate schedules.
• Calculate a forecast for their department based on volume: i.e. occupied rooms, covers, check-in’s etc…
• Establish a productivity baseline for their department and create schedules considering the volume forecast and their team’s availability and preferred work patterns.
• Analyse labour management performance and identify opportunities for improvement.

Who is this course for?

Suitable for all Supervisors, Managers & HOD’s who are responsible for creating rotas, Finance Managers, HR Managers & General Managers.

Content Covered:

Module 1:

In the first module we discuss the changing landscape around the labour market in our industry and how we can recognise the needs of our team-members and align them with the need to run a successful business. We will introduce you to the concept of productivity and how it can be used alongside your current metrics to give you much more insights to the management of labour in your business. Then we will show you how you can start using productivity to manage your labour by establishing your productivity baseline.

Module 2:

In module 2 we will introduce you to the 4-step forecasting and scheduling cycle which will assist you to forecast, schedule, execute and evaluate your labour needs and performance. This 4-step cycle will guide you to establish the business levels, plan and schedule the right staff in the right place at the right time while first considering your team-members availability. We will also present two scheduling tools; an availability matrix and a flow pattern to help you to consider staff preferences when completing schedules and how to predict the most likely peaks and troughs of business through the day. We will also discuss some common scheduling failures to look out for which could impede your progress and negatively impact your customers and your team.

Module 3:

In module 3 we focus on the final 2 steps in the Forecasting and Scheduling cycle; Execute and Evaluate. This is where we discuss the priorities of the shift leader during the shift and how they can maximise output. Then we show you how you can analyse your labour performance ahead of a weekly retrospective meeting. Using productivity metrics, we can evaluate how well we adjusted our labour resources to reflect fluctuating business levels in the week and in the day. It’s important that we can identify where there was a ″cost risk″ and a ″service risk″. These insights will help you to make more informed data-driven decisions that can be applied in the weeks and months ahead. We finish by describing some of the benefits of managing labour using productivity and how it can help with strategic planning and rewarding strong performance.

Trainer Profile – Tom McDermott Agility Hospitality

In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes.

Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.

Before establishing Agility Hospitality, Tom worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom holds a LEAN Six Sigma Green Belt and recently completed a Certificate in Data Analytics for Business from DKIT and a Professional Diploma in Transversal skills at UCD and TU Dublin.

He is a passionate advocate of the “bottom up & leader led” approach to continuous improvement where leaders create an environment that nurtures trusting and respectful relationships that unleashes team member creativity. 

Learning Outcomes

At the end of the training programme participants will be able to:

1. Develop a strategy for dealing with absence.
2. Understand the cost of absence on the business.
3. Review and monitor absence of employed staff.
4. Deal with situations arising from absence and manage difficult situations.
5. Conduct return to work interviews.

Who is this course for?

This programme is for Managers, HR Managers and those who manage absenteeism within the business.

Content Covered

1). Developing a strategy for dealing with absence.

2). Understanding the cost of absence.

3). Reviewing and monitoring absence.

4). Dealing with difficult scenarios.

5). Return to work interviews and their importance.

6). Practical Lessons

Trainer Profile

Graphite

Rhiannon Coyne – Senior HR Consultant

Rhiannon Coyne joined Graphite HRM in January 2020 as a HR Consultant.

Rhiannon holds a Bachelor of Social Science degree from Maynooth University and a MSc in Human Resource Management from Smurfit Business School, Dublin. Rhiannon has a vast range of HR industry experience, ranging from the homecare industry to retail, and most recently, a long-standing role within the hospitality sector including experience at head office level. She has vast experience dealing with investigations, grievances, and disciplinaries. Rhiannon’s extensive recruitment experience includes heading European-wide recruitment initiatives.

Rhiannon has a keen interest in employee engagement, training, and policy development.

Learning Outcomes

At the end of the training programme participants will:

1. Know role of the support contact person.
2. Know the harassment and bullying responsibilities as a support contact person.
3. Know the dignity at work policy and procedures.
4. Know approaches to handling meetings with individuals.

Who is this course for?

This programme is for Managers, HR Managers and those who are appointed a role of a support contact person.

Content Covered

1). What is the role of the support contact person.

2). Harassment and bullying responsibilities.

3). Dignity at work policy and procedures.

4). The meeting – handling an approach.

5). Skill’s practice.

Trainer Profile

Graphite

Rhiannon Coyne – Senior HR Consultant

Rhiannon Coyne joined Graphite HRM in January 2020 as a HR Consultant.

Rhiannon holds a Bachelor of Social Science degree from Maynooth University and a MSc in Human Resource Management from Smurfit Business School, Dublin. Rhiannon has a vast range of HR industry experience, ranging from the homecare industry to retail, and most recently, a long-standing role within the hospitality sector including experience at head office level. She has vast experience dealing with investigations, grievances, and disciplinaries. Rhiannon’s extensive recruitment experience includes heading European-wide recruitment initiatives.

Rhiannon has a keen interest in employee engagement, training, and policy development.

Learning Outcomes

By the end of this masterclass, you will be able to:

1. Create a comprehensive social media strategy.
2. Bring business growth and commercial success to your company.
3. Create digital content and improve your online presence.

Who is this event for?

This session is suitable for owners, managers, supervisors or anyone who is responsible for social media marketing within a hospitality business.

Event Agenda

The masterclass will be hosted by Manzor Marketing on behalf of the Restaurant and Hospitality Skillnet.

09:30AM Registration Opens

10:00AM Introduction

10:30AM ‘Elevate yourself first! – Tracie Daly

12:00 PM Lunch & Networking

01:05PM ‘Elevate your marketing: Branding for Success’ – Jane Manzor

02:30PM ‘How to upgrade your customer engagement today: Unleashing the power of content ‘ – Paula Murphy

04:00PM Wrap up and Q&A

04:30PM End of Session

Mentoring

As part of the overall masterclass,  the speakers will provide a 1.1 follow-up mentoring session (1hr) with participants. These individualized one-hour sessions aim to provide tailored guidance in implementing the masterclass roadmap. The mentoring sessions will be conducted online via Zoom, offering convenience and flexibility. Participants will have the opportunity to choose their preferred mentor, either Jane Manzor or Tracie Daly, based on their specific business needs. Following the masterclass event, participants will receive a booking link to schedule their mentoring session if desired. To ensure the sessions are tailored to each participant, a questionnaire will be sent out to gather information regarding their business needs and topic preferences.

Trainer profiles

Jane Manzor – CEO of Manzor Marketing
Jane Manzor is an accomplished Marketing Professional and Business Owner with over 20 years of industry experience. With a strong track record, Jane has held senior management positions in organisations such as Kepak, Unilever, and Jacob Fruitfield.
Throughout Jane’s career, she has been involved in a wide range of projects. She has played a key role in launching brands from inception. Working closely with technical, new product development, sales, commercial and logistical teams, she has successfully delivered market and sales growth in the B2B and B2C spaces.
In 2016, Jane started her marketing agency, Manzor Marketing, which has allowed her to work closely with a wide range of established and growing businesses. Commercially focused, Jane is all about results and the bottom line.
Highly entrepreneurial and passionate, Jane has been immersed in business from a young age. Growing up in two family businesses has given her a deep understanding of the challenges faced by entrepreneurs and growing businesses.
With a proven ability to launch and revitalise brands, collaborate with diverse teams, and provide strategic commercial insights, Jane makes a considerable impact on the businesses that she works with.

Tracie Daly – Food Business Coach
Tracie Daly is an award-winning entrepreneur with extensive experience in the Food and Education sector. Tracie designs and executes bespoke food business models and empowers business owners to transform their businesses to ensure growth. She has an innovative approach to recipe testing and creating sustainable business improvements to minimise risk for food business owners. Adept at streamlining operational processes to increase business efficiencies. Qualified executive business coach & chef. Passionate about the Irish Food Industry and helping business owners achieve their potential.
Seeking an opportunity to mentor and coach food entrepreneurs, and deliver courses in Business Development and Mindset, especially for business owners and operators.

Paula Murphy – Digital Specialist at Zahra Media
Paula is passionate about storytelling and connecting brands with those who matter most with purposeful content.
Paula has a diverse experience in B2C, B2B and B2E content marketing across multiple sectors. She currently leads the talented team of the EasyFood Magazine at Zahra Media Group– both the magazine and our highly-engaged digital community of food lovers. As a digital expert, she has extensive knowledge in the areas of content strategy; editorial; design; digital marketing; recipe
development; photography; and video. Paula is also an avid home cook and retired pastry chef, she gets food and understands the industry.
Zahra Media Group is a content agency and publisher with 20 years of experience that’s also home to a team of food experts. The team is highly skilled at connecting brands with the right audience
through purposeful – and beautiful – content.
Their client portfolio includes Sysco Ireland, Virgin Media Ireland, ŠKODA Ireland, LIDL, ESB, Aviva, Dr. Oetker, O’Brien’s Fine Foods, Siúcra, BWG Foodservice and Pyrex.

To avail of discounted rate, please use Network Member’s discount at checkout: RHmember19

Learning Outcomes

By the end of this programme participants will:

1. Understand the evolving context within which ER negotiations take place
2. Have a framework for planning and executing an effective ER strategy
3. Possess the key communication skills to lead industrial relations negotiations.

Who is this course for?

The programme is designed to meet the learning needs of HR Managers, HR Business
Partners and ER Specialists charged with developing and implementing effective ER
strategies and for line managers delivering change in their organisation

Content Covered:

The programme covers:

1. Mapping and understanding the Irish Industrial Relations and Employment Relations
   system
2. Principles of effective workplace problem solving and dispute resolution
3. Leading effective workplace negotiations – developing an effective negotiations strategy and tactical plan
4. Case study review and local level negotiations role-play
5. Alternative Dispute Resolution– practical options for resolving individual and collective issues
6. The law governing employee representation, ballots, industrial action and strike action options for employers
   including injunctions, issuing protective notice and responding to limited industrial action.
7. The role of the WRC on individual and collective ER Cases
8. Case study review and Mock Labour Court Hearing
9. Guidance on preparing submissions to the WRC and Labour Court
10. Review of Key Learnings and Close

Trainer Profile

Irish Management Institute

Our Mission, And Passion, Is to Equip Leaders To Build The Future.Founded by business leaders for business leaders, IMI areempowering world-class executives for over sixty years.In partnership with UCC’s expert research faculty and an international network of thought leaders, our globallyranked executive development will challenge, support and inspire you to unlock your potential and fulfil your ambition.Surrounded by passionate, like-minded executives, you’ll be equipped with the tools and insights to shape the future of your organisation. IMI’stransformational impact will last, allowing organisations and their leaders to constantly evolve to match and successfully fulfil their potential.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.

Learning Outcomes

By the end of this programme participants will:

1. Gain the capacity to understand, analyse and apply the concepts and practice of contemporary
   marketing in an organisational context.
2. Learn to assess consumer needs and behaviours to uncover customer insights and, in particular, identify the tools for creating relevant value propositions.
3. Be able to apply the tools gained to segmentation, targeting and positioning in a market, and developing relevant customer offerings that help create sustainable value over time.

Who is this course for?

This course is for you, if you need to gain an understanding of marketing with a digital focus, and use marketing as a strategic tool to
strengthen your organisation.

Content Covered:

Marketing Strategy for a Digital World will equip you with the capacity to understand, analyse and apply the concepts and practice of contemporary marketing in an organisational context.

The programme covers:

• The increasing importance of intangible assets such as brand and customer relationships
• Customer insights and value proposition design
• Customer segmentation
• Targeting and position techniques
• How to create relevant market offerings

Trainer Profile

Irish Management Institute

Our Mission, And Passion, Is to Equip Leaders To Build The Future.Founded by business leaders for business leaders, IMI areempowering world-class executives for over sixty years.In partnership with UCC’s expert research faculty and an international network of thought leaders, our globallyranked executive development will challenge, support and inspire you to unlock your potential and fulfil your ambition.Surrounded by passionate, like-minded executives, you’ll be equipped with the tools and insights to shape the future of your organisation. IMI’stransformational impact will last, allowing organisations and their leaders to constantly evolve to match and successfully fulfil their potential.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.

Learning Outcomes

By the end of this programme participants will:

1. Be able to confidently navigate complex negotiations as you deploy the best-practice techniques and tools to add value for your business.
2. Develop a more tactical mindset in your dealings, giving you a sense of when to push and when to pull.
3. Be empowered to make a telling impact in any negotiations that you are involved in.

Who is this course for?

This course is for you, if you want to create a framework to solve problems for your business through negotiating.

Content Covered:

Trainer Profile

Irish Management Institute

Our Mission, And Passion, Is to Equip Leaders To Build The Future.Founded by business leaders for business leaders, IMI areempowering world-class executives for over sixty years.In partnership with UCC’s expert research faculty and an international network of thought leaders, our globallyranked executive development will challenge, support and inspire you to unlock your potential and fulfil your ambition.Surrounded by passionate, like-minded executives, you’ll be equipped with the tools and insights to shape the future of your organisation. IMI’stransformational impact will last, allowing organisations and their leaders to constantly evolve to match and successfully fulfil their potential.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.