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Applying Lean in Food & Beverage

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Learning Outcomes

By the end of this course you will be able to:

  1. Define what continuous improvements in Food & Beverage means using one of the definition provided in the learning.
  2. Understand how and when LEAN Six Sigma arose through Guinness & Toyota.
  3. List 3 positive effects LEAN & Six Sigma have on customers, team members and owners in a hospitality business.
  4. Describe value adding and non value adding activities and list the ways they may impact a hospitality business.
  5. List the steps in Lean Six Sigma tools including GEMBA, MUDA and Root Cause Analysis.
  6. Describe the 5 steps of a LEAN Project Framework.
  7. List 3 examples of how to sustain lean practices in the workplace.

Who is this course for?

Those working in F&B within the industry.

 

 

Content Covered:

  • History of LEAN & Six Sigma (LSS)
  • How can LSS be applied in your F&B business?
  • Applying the Continuous Improvement mindset
  • Understanding Customer value
  • Overview of LSS Tools
  • Examples of LSS Process Changes in F&B
  • Problem Solving Methods
  • Case Study of a real LSS project in an F&B operation
  • How to sustain the Improvements

 

Subject Matter Expert – Tom McDermott Agility Hospitality

In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes.

Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.

Before establishing Agility Hospitality, Tom worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom holds a LEAN Six Sigma Green Belt and recently completed a Certificate in Data Analytics for Business from DKIT and a Professional Diploma in Transversal skills at UCD and TU Dublin.

He is a passionate advocate of the “bottom up & leader led” approach to continuous improvement where leaders create an environment that nurtures trusting and respectful relationships that unleashes team member creativity. 




Restaurant & Hospitality Skills Programme Dublin

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Learning Outcomes

• Demonstrate the daily tasks of restaurant and hospitality staff
• Show staff how to greet a guest and respond to their needs
• Learn food hygiene standards
• Complete a manual handling course
• Understand basic food and beverage terminology
• Learn accommodation skills

Who is this course suitable for?

This course is suitable for anyone who is currently unemployed or on temporary lay off.

(If you are unsure if you qualify please email niamh.omalley@rai.ie to enquire)

Course Schedule & Modules Covered

  • Food & Beverage Skills
  • Customer Service
  • Food & Beverage Skills
  • Accommodation Skills
  • CV Prep & Interview Skills
  • Food Hygiene & Manual Handling
  • Accommodation Practical, Food & Beverage Practical ( Job Interviews & Guest Speakers)

Course Dates:

29th, 30th, 31st August

1st, 2nd, 5th, 6th, 7th, 8th & 9th September

Trainer Profile

Fiona Dunne of Hospitality Skills Ireland

Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.

Fiona Dunne completed the Training Needs Identification & Design  Level 6 in 2016  with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.

Your Social Welfare Payment

Programmes of 20 or less days’ duration

Programmes of 20 or less days’ duration may be pursued without prior approval from Intreo Offices/DEASP Scheme Areas. Individuals in receipt of a Job-seekers payment or other payment (listed above) should inform their local offices, wherever possible in advance, of their intention to participate in such short programmes.




Coaching Skills for Management 4th October

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Learning Outcomes

  • Have skills to conduct coaching conversations to empower your people
  • Know how to build the performance of your team through effective goal setting, active listening and rapport building
  • Understand how to adjust to a coaching style to enable improved performance and how to develop a coaching culture in your business

 

Who is the course for?

Designed for managers, supervisors, team leaders and team managers.

 

 

 

Content Covered

  • What is Coaching versus Mentoring.
  • The coaching process and core principles of coaching
  • Understand the GROW model
  • How to build Trust and rapport
  • SMART Goal setting and action planning
  • Coaching for Performance
  • Developing active listening skills
  • Asking powerful coaching questions
  • Managing progress and accountability
  • Coaching skills practice

Trainer Profile

Una Crilly, Positive Impact

Una is a hospitality Leadership & Wellbeing Specialist, and an accredited Leadership Coach. She spent 22 years leading teams with a large retail group and now supports hospitality leaders in building great workplaces and in keeping their best people. She is an Emotional Intelligence practitioner, a qualified team coach and is a trained IBEC KeepWell assessor.

 

 




6 Week Virtual Vineyards Wine Course

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Learning Outcomes

-learn how to taste wine
-learn how to evaluate quality
-learn about wine service and all that it entails
-learn about food and wine pairing
-learn about menu design
-learn about grapes, styles, regions, e.g. Aperitifs, Old World, New World, fortified wines etc.

Who is this course for?

For individuals new to wine study, this programme provides an introduction to the world of wine.

Content Covered

* Vineyard to the Winery
* Old World Regions
* New World Regions
* Costings, Marketing, Sales
* Service tips, decanting, serving temperatures, service order
* Food and Wine pairing exercises

Trainer Profile -Brigid O’Hora, Virtual Vineyards

Brigid O’Hora is a WSET (HDIP)-trained sommelier who has worked for many years in the operational and sales side of the wine industry, including front of house in Shanahan’s and L’Ecrivain, and as a sommelier in Dromoland Castle and Locks. During this time, her passion was always for the educational aspect of wine; and she really caught the bug for teaching during a year lecturing on wine at Cathal Brugha St., DIT (now TU Dublin). The small matter of having triplets in 2006 saw Brigid take a career break, during which time she completed her MSC in Hospitality Management in DIT. By 2020, she was ready to re-enter wine education–just in time to embrace the new opportunities for online learning that this strange and challenging year has brought. Brigid launched Brideys Wine Chats in March 2020 to offer free Insta-live wine tastings to followers on Facebook and Instagram, now at 14,000 followers. These tastings are accessible to novice winetasters, who are guided through the basics of wine tasting. In September 2020, Brigid launched virtual vineyards. This is an online wine education and events company, which allows wine lovers to further their wine knowledge from the comfort of their own homes. As well as regular zoom-based, six-week wine appreciation courses, virtual vineyards also offers popular online master class evenings concentrating on French, Italian or Spanish wines. Brigid is also currently working with Irish brands creating online wine events with SuperValu, Bodega695 and O’Briens Wines.










Market Your Business- Attract and Retain Staff

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Learning Outcomes

  • Action Plans – Recruitment & Retention
  • Learn how to use appropriate marketing tools
  • Multiple ideas and strategies
  • Staff motivation programme

Course aimed at

This course is for Owners, Managers and especially HR Managers.

Course Content

  • Assess current techniques and staff churn
  • Identify your current image / brand
  • what is your ‘tone of voice’
  • Review best practice in the industry
  • Set your marketing objectives and goals for staff attraction and retention
  • what do you wish to achieve?
  • What activities should be in your Employee Recruitment / Retention Plans
  • Explore marketing tools that can be used effectively e.g. website, social media
  • Staff motivation ideas to attract/ retain and encourage staff to work harder

Trainer

Marc Thornton, DTA Marketing, marketer, trainer, coach & mentor

Marc has over 25 years’ experience of delivering training to hospitality properties all over Ireland, Europe and further afield. His book “Winning Lifetime Customers” covers marketing and customer care (both external and internal) – key areas he is passionate about.




Retention, Engagement and Morale 13th September

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LEARNING OUTCOMES:

➢ Recognise contribution and let all people shine at work.
➢ Be able to affirm what employees have completed that is valuable by way of receiving feedback, communication and some work support/supervision techniques.
➢ Understand why recognising achievements is important including stimulating optimism and a growth mind set.

WHO IS THIS COURSE FOR?

Any member of staff who is involved in the management of staff including business owners, managers, line managers, supervisors, HR staff.

COURSE CONTENT

✓ HELPING YOUR EMPLOYEES SHINE
✓ RETENTION
• Effective Communication
• Work Support & Supervision
• Receiving Feedback
✓ ENGAGEMENT
• Connect
• Connection Tips
• Engage the Imagination
• Grapple and Grow
✓ MORALE
• Conflict Management
• Stimulating Motivation

Trainer – The HR Suite

Emma Ryan

Emma Ryan has a Masters of Arts in Human Resource Management from MTU, as well as an Honours Bachelor Degree in Business Studies. On completion of her Masters of Arts in Human Resource Management she has received CIPD accreditation. Emma’s HR experience is primarily based in retail, previous to joining the HR Suite where she now works as a HR Consultant, she worked as a HR Manager for a large Irish retailer for just over two years. Emma also has experience in the financial sector where she conducted training in her role within a large multinational.




Returning to Work & Managing Remote/Hybrid Workers

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LEARNING OUTCOMES:

➢ What practical steps can be taken to prepare for employees’ return to work.
➢ Understand the key aspects of hybrid and remote working
➢ Understand the key skills to managing a team remotely
➢ Be aware of the issues around remote and hybrid working

WHO IS THIS COURSE FOR?

All members of management and business owners.

COURSE CONTENT

• Where are we now? Review of the current situation.
• Employer responsibilities and H&S considerations for remote working.
• Remote & Hybrid Working Options/ The Right to Request Remote Working.
• Managing Blended Teams
• Communicating across Blended Teams
• Performance Management across Blended Teams
• The Right to Disconnect.
• Dealing with flexible working/reduced hours continuation requests.

Trainer – The HR Suite

Emma Ryan

Emma Ryan has a Masters of Arts in Human Resource Management from MTU, as well as an Honours Bachelor Degree in Business Studies. On completion of her Masters of Arts in Human Resource Management she has received CIPD accreditation. Emma’s HR experience is primarily based in retail, previous to joining the HR Suite where she now works as a HR Consultant, she worked as a HR Manager for a large Irish retailer for just over two years. Emma also has experience in the financial sector where she conducted training in her role within a large multinational.




Upskilling and Reskilling your Employees – RH Skillnet Information Session

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Who: This free information session is for any hospitality business owners, HR managers, training managers, learning and development managers or those responsible for the training function within the industry.

What: A one hour Zoom session to provide you with information on the training supports we offer for industry through the Restaurant & Hospitality Skillnet.

When: Thursday 7th April, 11am – 12noon

How: Virtually via Zoom (Zoom link will be sent to participants on 6th April)

Why: We want to inform you of the wide range of courses we have on offer to support industry reopening and to help train/retrain staff over the coming months. We can also help tailor training and deliver on site to cater for all your needs.

Come join us and hear our success stories to date!

We look forward to meeting you all!