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Sustainability for Small Hospitality Businesses

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Learning Outcomes

Energy Management:

The learning outcomes from this module are to help you:

  • Understand energy terminology
  • Understand how to work out the average unit cost of a number of energy types used in restaurants
  • Demonstrate how to work out the costs of major energy users
  • Identify a number of energy cost saving opportunities in your business
  • Help you prepare an energy action plan for your business
  • Understand how to benchmark energy consumption
  • Understand carbon foot printing
  • Be aware of energy guidance documents and case studies applicable to the sector

Waste Management:

The learning outcomes from this module are to help you:

  • Understand the impacts of waste and food waste from restaurants
  • Understand why reducing food waste is such an important climate action
  • Identify where and what sectors food waste comes from in Ireland
  • Better understand the types of food waste generated in restaurants including preparation, plate, unserved and residual.
  • Identify what food waste costs restaurants and the formula for calculating this.
  • To measure food waste in a businesses and benchmark using the food waster per cover method.
  • List typical actions to take to reduce food waste including segregation, measuring and benchmarking, investigation and action.

Water Management:

  • Assess water use in your business, total use and costs, and comparison with benchmarks
  • Identify your main water users
  • Identify the main actions you can take to reduce water use in your business
  • Recognise that being efficient with water is both a sustainability action and a cost saving measure
  • Understand that saving hot water will save both the cost of water and the cost of the energy used to heat it

Who is this course for?

Those working in F&B within the industry.

 

 

Content Covered:

Energy Management:

  1. Introduction
  2. Energy Terminology
  3. Understanding Energy Costs and Bills
  4. How to identify your main Energy Users
  5. Key Energy Actions
  6. Key Energy Areas
  7. Renewable Energy
  8. Carbon Management

Waste Management:

  1. Introduction & Food waste in Ireland
  2. Food waste in Irish restaurants
  3. Reducing Food Waste in Hospitality Businesses
  • Segregation
  • Measurement
  • Investigation
  • Action

– Find your inspiration

Water Management

  1. Water costs: Do you know the how much you spend on water?
  2. Water consumption: Do you know how much water you use?
  3. Water Benchmarking: Are you consuming too much?
  4. Leaks: Do you have a leak?
  5. Water users: What are your main water users
  6. Water Actions: How can you reduce water use?

Subject Matter Experts – Clean Technology Centre

The Clean Technology Centre (CTC) at Munster Technological University (MTU) was established in 1992 and has been active since, providing support and assistance to governments, the EU, national agencies, the business community, local authorities and communities. CTC is widely accepted as one of the leading organisations in Ireland promoting sustainability and one of the oldest.

 

CTC Mission

 

The Clean Technology Centre is an independent body, whose mission is to advise and assist business, government and society alike towards a more sustainable pattern of consumption and production. The integrity and reputation of CTC ensures its unbiased assessment of environmental issues.

CTC is neither a State Agency, nor a private consultancy. It is rather a national resource allowing all concerned with resource efficiency and sustainability to avail of a pool of expertise which is not aligned to industry, government nor any sectoral organisation.

The goal of the CTC is to move consumption and production patterns towards more preventive approaches, ensuring a carbon efficient society. Resource efficiency and the circular economy bring economic, social, health, safety and environmental benefits.




Key Management Skills Webinar – 4 Webinars

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Course Delivery

Each Workshop is delivered online in Two X 90 Minute Modules with a 15-minute break.
Training materials and Workbooks are emailed to the participants in advance (or posted to those who don’t have ready access to a printer). Usually, Module One runs from 9.30am to 11am and Module Two from 11:15am to 12:45pm followed by 15 minutes for further Q&A if required.

Learning Outcomes

Business Vision/ Strategy

On completion participants will appreciate the importance of regularly reviewing what they are doing and evaluating the alternative strategies available to them. Participants will have the tools necessary to review their strategy on a regular basis

Managing Self & Others

On completion of the training participants will (i) understand the essential aspects of managing the performance of Self and Others and (ii) utilising the notes & templates provided, devise a Personal Development Plan to convert the learning into action.

Superior Customer Care

On completion of the training participants will (a) Have a clear understanding of what customers really value and dislike and (b) be able to devise and implement a plant to significantly improve Customer Care, and additional sales, Performance.

Understanding Business Finance

On completion of the programme, you will have more confidence to read financial reports, identify issues of concern by looking at important ratios and you will be able to review the impact of your management decisions on financial performance.

Workshop Content

Business Vision/ Strategy

• The strategic planning processes
• Reviewing you vision, mission, and values
• Setting realistic objectives
• Reviewing alternative strategies
• Agreeing on a strategy
• Developing an action plan

Link: https://www.rhskillnet.ie/training/key-management-skills-business-vision-strategy/

Financial Excellence

• Understanding the language of business finance
• Financial reports
• Identifying key ratios
• The impact of management decisions of financial performance

Link: https://www.rhskillnet.ie/training/key-management-skills-understanding-business-finance/

 

Managing Self & Others

• Challenges to Managing Self
• Personal Development [Covey 7 Habits]
• Key elements of managing Time, Priorities & Stress
• Resilience, Well Being & Personal Motivation
• The power of Thought, Attitude and Disposition
• Ongoing Personal Development & My Personal Action Plan
(Managing & Developing People)
• Management & Leadership / HRM & HRD
• Communication and People Management
• Relationships & Motivation
• Training & Mentoring for Results
• Giving & Getting Feedback / Conflict & Challenges
• My Personal Action Plan

Link: https://www.rhskillnet.ie/training/key-management-skills-managing-self-others/

Superior Customer Care

Part A: What a million customers think!
Summary findings and recommendations from the Customer Perceptions team (emphasis
on hospitality sector feedback)
Part B:
Part B:
• What is Customer Care, your experiences / discussion.
• Know your customers’ needs, wants, desires and expectations.
• Typical ingredients of Superior Customer Care
• Organisation Culture and Staff Attitudes
• Devising a Training & Development programme for superior customer care
• Barriers to Performance & Success.
• Handling Customer Complaints
• ACTION PLAN, Let’s get results!

Link: https://www.rhskillnet.ie/training/key-management-skills-superior-customer-care/

Trainer Profile

Frank McGlone BA, MBA, MCIM, MInstD.

Since 2003, Frank has been the Optimum Results’ lead Trainer & Consultant for SME Management Skills and Early Exporters projects delivered in Ireland and export markets. He has specialised in this field since the early 90s but has also worked with some of Ireland’s largest businesses. An Enterprise Ireland approved ‘Business Growth Advisor’ (BGA), Frank is a result focused and talented facilitator of effective Business and Financial Strategic Planning, Frank is a widely skilled and experienced Trainer and Executive Coach. He has served as Chairman of a number of Companies such as Botanic Inns Ltd in Northern Ireland and has been involved in developing strategies for many substantial organisations including a US owned manufacturing company with $1 billion turnover in Europe. He is also retained by a number of UK and Irish based exporting companies and organisations to provide ongoing consultation.

Aidan Harte MSc, FMII, FCIM, FIMCA, FInstLM, Dip Training & Adult Ed
Founder of Optimum Results (Business Skills Training) and Customer Perceptions (Consumer Research) in 1995. With over 35 years of wide-ranging management experience across many sectors Aidan continues to act as Director of the training & consulting aspects of the business.
He is known for the design and delivery of highly results focused, practical, and cost-effective services to “Improve the performance of organisations through improving the performance of its people” and an Enterprise Ireland approved ‘Business Growth Advisor’ (BGA). Originally a Commerce student in his native Cork, Aidan holds an MSc in Executive Leadership (University of Ulster & Boston College), he has two ‘Business Counselling’ qualifications (Durham University Business School) and is a formally qualified trainer (National University of Ireland). He a Graduate & Fellow of both the Marketing Institute of Ireland and the Chartered Institute of Marketing, a Fellow of the Institute of Management Consultants & Business Advisers, a Fellow of the Institute of Leadership & Management and prominent in several other SME Development circles.

Lynn Carr BA, MBA
Lynn has over 8 years’ experience in the research industry and has worked with Customer Perceptions since 2015. Lynn commenced her career with us as a Client Account Manager and throughout her time at Customer Perceptions, has worked on a variety of complex and innovative qualitative and quantitative programmes, with clients in every sector in Ireland and the U.K. Lynn directly manages every stage of the research projects, from questionnaire design to fieldwork management, through to the client relationship management, analysis, interpretation, compilation, and presentation of results, both at a board of management level and training rollouts across staff. Lynn has a BA in psychology from Maynooth University, during which time she comprehensively studied consumer behaviour, statistical analysis, and research methods. In September 2020, Lynn graduated from Dublin Business School with a First-Class Honours MBA (Master of Business Administration), specialising in Project Management.




Applying Lean in Food & Beverage

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Learning Outcomes

By the end of this course you will be able to:

  1. Define what continuous improvements in Food & Beverage means using one of the definition provided in the learning.
  2. Understand how and when LEAN Six Sigma arose through Guinness & Toyota.
  3. List 3 positive effects LEAN & Six Sigma have on customers, team members and owners in a hospitality business.
  4. Describe value adding and non value adding activities and list the ways they may impact a hospitality business.
  5. List the steps in Lean Six Sigma tools including GEMBA, MUDA and Root Cause Analysis.
  6. Describe the 5 steps of a LEAN Project Framework.
  7. List 3 examples of how to sustain lean practices in the workplace.

Who is this course for?

Those working in F&B within the industry.

 

 

Content Covered:

  • History of LEAN & Six Sigma (LSS)
  • How can LSS be applied in your F&B business?
  • Applying the Continuous Improvement mindset
  • Understanding Customer value
  • Overview of LSS Tools
  • Examples of LSS Process Changes in F&B
  • Problem Solving Methods
  • Case Study of a real LSS project in an F&B operation
  • How to sustain the Improvements

 

Subject Matter Expert – Tom McDermott Agility Hospitality

In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes.

Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.

Before establishing Agility Hospitality, Tom worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom holds a LEAN Six Sigma Green Belt and recently completed a Certificate in Data Analytics for Business from DKIT and a Professional Diploma in Transversal skills at UCD and TU Dublin.

He is a passionate advocate of the “bottom up & leader led” approach to continuous improvement where leaders create an environment that nurtures trusting and respectful relationships that unleashes team member creativity. 




6 Week Virtual Vineyards Wine Course

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Learning Outcomes

-learn how to taste wine
-learn how to evaluate quality
-learn about wine service and all that it entails
-learn about food and wine pairing
-learn about menu design
-learn about grapes, styles, regions, e.g. Aperitifs, Old World, New World, fortified wines etc.

Who is this course for?

For individuals new to wine study, this programme provides an introduction to the world of wine.

Content Covered

* Vineyard to the Winery
* Old World Regions
* New World Regions
* Costings, Marketing, Sales
* Service tips, decanting, serving temperatures, service order
* Food and Wine pairing exercises

Trainer Profile -Brigid O’Hora, Virtual Vineyards

Brigid O’Hora is a WSET (HDIP)-trained sommelier who has worked for many years in the operational and sales side of the wine industry, including front of house in Shanahan’s and L’Ecrivain, and as a sommelier in Dromoland Castle and Locks. During this time, her passion was always for the educational aspect of wine; and she really caught the bug for teaching during a year lecturing on wine at Cathal Brugha St., DIT (now TU Dublin). The small matter of having triplets in 2006 saw Brigid take a career break, during which time she completed her MSC in Hospitality Management in DIT. By 2020, she was ready to re-enter wine education–just in time to embrace the new opportunities for online learning that this strange and challenging year has brought. Brigid launched Brideys Wine Chats in March 2020 to offer free Insta-live wine tastings to followers on Facebook and Instagram, now at 14,000 followers. These tastings are accessible to novice winetasters, who are guided through the basics of wine tasting. In September 2020, Brigid launched virtual vineyards. This is an online wine education and events company, which allows wine lovers to further their wine knowledge from the comfort of their own homes. As well as regular zoom-based, six-week wine appreciation courses, virtual vineyards also offers popular online master class evenings concentrating on French, Italian or Spanish wines. Brigid is also currently working with Irish brands creating online wine events with SuperValu, Bodega695 and O’Briens Wines.




Upskilling and Reskilling your Employees – RH Skillnet Information Session

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Who: This free information session is for any hospitality business owners, HR managers, training managers, learning and development managers or those responsible for the training function within the industry.

What: A one hour Zoom session to provide you with information on the training supports we offer for industry through the Restaurant & Hospitality Skillnet.

When: Thursday 7th April, 11am – 12noon

How: Virtually via Zoom (Zoom link will be sent to participants on 6th April)

Why: We want to inform you of the wide range of courses we have on offer to support industry reopening and to help train/retrain staff over the coming months. We can also help tailor training and deliver on site to cater for all your needs.

Come join us and hear our success stories to date!

We look forward to meeting you all!




1 Day Bartender Upskill Mixology Course 22nd April

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Course date

Friday 22nd April 12pm – 5pm.

Additional dates available.

Who is this course for?

This course is suitable for bartenders wishing to progress in their career.

 

 

Content Covered

This course will introduce you to:

    • Equipment (Everything you need to make cocktails)
    • Bar set-up (Set-up your station so you will want for nothing)
    • Drink preparation, techniques & Movement (Learn how to move in a bar)
    • Round Building (How to make rounds of drinks with speed and efficiency)
    • Classic cocktail recipes, method & history

Trainers

Barcode Bartending Ireland

Daniel Mulligan

Our trainer is a veteran professional bartender with over 20 years experience in the hospitality industry. Working in a variety of different bars and restaurants over his career, he has amassed a wealth of knowledge in all aspects of bartending.

 




1 Day Bartender Upskill Mixology Course 21st April

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Course date

Thursday 21st April 12pm – 5pm.

Additional dates available.

Who is this course for?

This course is suitable for bartenders wishing to progress in their career.

 

 

Content Covered

This course will introduce you to:

    • Equipment (Everything you need to make cocktails)
    • Bar set-up (Set-up your station so you will want for nothing)
    • Drink preparation, techniques & Movement (Learn how to move in a bar)
    • Round Building (How to make rounds of drinks with speed and efficiency)
    • Classic cocktail recipes, method & history

Trainers

Barcode Bartending Ireland

Daniel Mulligan

Our trainer is a veteran professional bartender with over 20 years experience in the hospitality industry. Working in a variety of different bars and restaurants over his career, he has amassed a wealth of knowledge in all aspects of bartending.

 




1 Day Bartender Upskill Mixology Course 20th April

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Course date

Wednesday 20th April 12pm – 5pm.

Additional dates available.

Who is this course for?

This course is suitable for bartenders wishing to progress in their career.

 

 

Content Covered

This course will introduce you to:

    • Equipment (Everything you need to make cocktails)
    • Bar set-up (Set-up your station so you will want for nothing)
    • Drink preparation, techniques & Movement (Learn how to move in a bar)
    • Round Building (How to make rounds of drinks with speed and efficiency)
    • Classic cocktail recipes, method & history

Trainers

Barcode Bartending Ireland

Daniel Mulligan

Our trainer is a veteran professional bartender with over 20 years experience in the hospitality industry. Working in a variety of different bars and restaurants over his career, he has amassed a wealth of knowledge in all aspects of bartending.

 




1 Day Bartender Upskill Mixology Course 19th April

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Course date

Tuesday 19th April 12pm – 5pm.

Additional dates available.

Who is this course for?

This course is suitable for bartenders wishing to progress in their career.

 

 

Content Covered

This course will introduce you to:

    • Equipment (Everything you need to make cocktails)
    • Bar set-up (Set-up your station so you will want for nothing)
    • Drink preparation, techniques & Movement (Learn how to move in a bar)
    • Round Building (How to make rounds of drinks with speed and efficiency)
    • Classic cocktail recipes, method & history

Trainers

Barcode Bartending Ireland

Daniel Mulligan

Our trainer is a veteran professional bartender with over 20 years experience in the hospitality industry. Working in a variety of different bars and restaurants over his career, he has amassed a wealth of knowledge in all aspects of bartending.