Becoming a Contact Person in Bullying Processes 4th October

Start Date: 04/10/2023

Duration: 9:30am - 5:00pm

Location: Crowne Plaza Blanchardstown, Dublin 15

Full Fee: €395

Network Members Fee: €316

Programme overview

This one-day workshop is designed to provide a designated support contact person with the knowledge and skills that are required for the role. It provides the delegate with a clear understanding of the role under the heading of Dignity & Respect at Work.

It explores the recommendations made by the Department of Business, Enterprise & Innovation and the Health & Safety Authority and how this impacts on the scope of the role and boundaries that apply.

Learning Outcomes

At the end of the training programme participants will:

  1. Know role of the support contact person.
  2. Know the harassment and bullying responsibilities as a support contact person.
  3. Know the dignity at work policy and procedures.
  4. Know approaches to handling meetings with individuals.

Who is this course for?

This programme is for Managers, HR Managers and those who are appointed a role of a support contact person.

Content Covered

1). What is the role of the support contact person.

2). Harassment and bullying responsibilities.

3). Dignity at work policy and procedures.

4). The meeting – handling an approach.

5). Skill’s practice.



Trainer Profile


Rhiannon Coyne – Senior HR Consultant

Rhiannon Coyne joined Graphite HRM in January 2020 as a HR Consultant.

Rhiannon holds a Bachelor of Social Science degree from Maynooth University and a MSc in Human Resource Management from Smurfit Business School, Dublin. Rhiannon has a vast range of HR industry experience, ranging from the homecare industry to retail, and most recently, a long-standing role within the hospitality sector including experience at head office level. She has vast experience dealing with investigations, grievances, and disciplinaries. Rhiannon’s extensive recruitment experience includes heading European-wide recruitment initiatives.

Rhiannon has a keen interest in employee engagement, training, and policy development.