Change Management – ‘New Ways of Working’

Start Date: 14/09/2022

Duration: 1pm - 4pm

Location: Virtual

Full Fee: €110

Network Members Fee: €80

Programme overview

Post Covid 19 there will inevitably be a huge amount of change for everyone in every sector. This course provides managers in the Hospitality sector the tools to query changes, to gain understanding, leading to successful execution of the changes and the ability to work with team members who will find the changes and new ways of working challenging.

Learning Outcomes

At the end of this programme Managers will have:

  1. The tools to query the changes to gain understanding
  2. The ability to lead the successful execution of the changes
  3. The ability to work with team members who will find the changes and new ways of working challenging

Who is this course for?

Heads of Department working in the Hospitality industry

Content Covered:

  1. Good to Great Model
  2. What is Constant?
  3. Reactions and Response
  4. Supporting Others
  5. Change Curve
  6. Leaders in Change
  7. New Ways of Working
  8. Scarf Model
  9. Post Work

Trainer Profile – Karen Healy

Karen Healy is a Learning and Development Consultant specialising in the Hospitality Industry. With 25 years’ experience in hotel operations, 15 of those in Learning and Development.

Karen has an MA (Hons) in Hotel & Catering Management from Dundee University in Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in the USA.

She then moved to London and gained her first Management experience with Hilton Heathrow Hotel, as Accommodation Manager. Her journey then took the path of the HR route and she worked as a Recruitment Consultant in Edinburgh and Dublin, and subsequently moving into her first hotel HR role with Clontarf Castle.


After gaining excellent grounding in this role, Karen specialised further into Learning & Development, working initially with Conrad Dublin and then Hilton Ireland looking after all their properties in Ireland.

4 years ago Karen started her own business,, after a move to Cork and works with the likes of Trigon Hotels, Hayfield Manor, The Pembroke (Kilkenny), Galgorm (Ballymena), The Celtic Ross Hotel (Rosscarbery) to name a few.

Her website is