Start Date: 03/03/2026
Duration: 09:00-16:00
Location: Shannon College of Hotel Management, Shannon Airport, Rineanna South, Shannon, Co. Clare, V14 DP03
Accreditation: Certificate of Completion – awarded by Shannon College of Hotel Management, a college of The University of Galway
Full Fee: €395
Network Members Fee: €316
Programme overview
This one-day module is designed to train members of the management and supervisory team on how to prevent and handle conflicts that occur in their workplace.
This includes:
· All learning materials required
· Lunch on the day
· Morning and afternoon Tea & Coffee breaks
· Certificate of completion – awarded by Shannon College of Hotel Management, a college of The University of Galway.
Learning Outcomes
By the end of this programme participants will be familiar with common causes and signs of conflict, how the law relates to conflict management and the part they play as a company representative in the prevention and the handling of conflict.
Who is this course for?
This course would be beneficial for members of the management and supervisory teams.
Content Covered:
- Introduction – setting the scene for the day
- Identifying causes of conflict
- Prevention is better than cure – setting our team up for success
- Understanding ourselves and the role we play in managing conflict
- Recognising signs of conflict
- Mediation – when to use it?
- Interventions we can use to resolve conflict
- Structuring our discussions to resolve conflict
- Wrap up.
Trainer Profile
Shannon College of Hotel Management
Shannon College of Hotel Management, founded in 1951, is Ireland’s only dedicated Hotel Management College.
We offer two Level 8 Business degrees as well as 5 Postgraduate courses and plenty of further education options which include flexible programmes, PG certs and PHD Scholarships. All of which prepare and further develop students for careers in business and hospitality management. Shannon College of Hotel Management is a College of the University of Galway and all programmes are awarded by the University. Shannon College’s Continuous Professional Development (CPD) offering is in addition to our main stream under graduate and post graduate programmes. At Shannon we work closely with the hospitality industry and our objective is to offer excellent CPD thus ensuring our programmes are both relevant and current to the various industry stakeholders. In particular for employers and individuals wishing to enhance their skillset and present opportunities for career progression.
Trainer – Gillian MacMahon FCIPD, HR Solved
Gillian is a Chartered Member of the CIPD for 20 years and has worked in the HR world since. She held Senior Human Resource Management roles within the hospitality industry notably the position of Regional Human Resources Manager for the Radisson Blu Hotels in the UK and Ireland.
Supported by
The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.
Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.
“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.
We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.
