Customer Care 23rd Feb

Start Date: 23/02/2021 Extra Date 11th May 2021

Duration: 1 Day

Location: Virtual Delivery

Full Fee: €90

Network Members Fee: €70

Programme overview

Looking to delight and up sell your customers?

Our customer care course recognises superior selling and customer culture throughout restaurants/bars and hotels in Ireland contributing to the elimination of customer complaints, substantial increase in satisfied customers, increased sales per staff member and increased profits.

Learning outcomes

  • To learn the value of lifetime customers
  • Know why customers leave and the corresponding effects
  • How to prevent customer loss
  • Turn dissatisfied customers into lifetime customers (+ 1 books unique DTA system)
  • Handling customer complaints correctly

Who is the course for

This course is suitable for all staff members who deal with customers – front of house staff, managers, food and beverage staff etc.

Modules

  • The value of lifetime customers
  • Increasing sales with existing customers
  • Why customers leave and the corresponding effects
  • Preventing customer loss
  • Turn dissatisfied customers into lifetime customers (+ 1 books unique DTA system)
  • Complaints handling
  • How to meet customer satisfaction
  • How to motivate customers to promote your business

Trainer Profile

Marc Thornton is an award-winning trainer who is managing director of DTA Marketing, a well-established marketing and customer care consultancy company in Dublin. Prior to joining DTA Marketing he held senior marketing positions with Superquinn, Securicor, Deloitte and AIB plc.