Management Team Builds: Goal setting and future planning

Start Date: 02/07/2020 (This course is available from this date and delivered on site on an agreed date)

Duration: 3 hours with a break

Location: Onsite delivery

Cost: Free

Programme overview

Our sector will be introducing many new processes and procedures as we return to work. The Executive Teams within hospitality businesses will need the opportunity to analyse and decipher what they will be and how they match the future goals of the hotel. This programme allows the team to drill down into the detail including timelines and allocation of tasks. This course is specific to properties.

Learning Outcomes

At the end of this training programme the Executive Team will:

  1. Have analysed and identified what the new processes and procedures will be and how they will ensure full execution and compliance.
  2. Enable the team to drill down into the detail including  timelines and allocation of tasks
  3. In addition, the session will specific areas of focus for the property

Who is this course for?

Executive Hospitality Teams

Content Covered

  • Hotel Vision, Mission and Values
  • Future Goals
  • Goals versus reality: what can be achieved

Trainer Profile – Karen Healy

Karen Healy is a Learning and Development Consultant specialising in the Hospitality Industry. With 25 years’ experience in hotel operations, 15 of those in Learning and Development.

Karen has an MA (Hons) in Hotel & Catering Management from Dundee University in Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in the USA.

She then moved to London and gained her first Management experience with Hilton Heathrow Hotel, as Accommodation Manager. Her journey then took the path of the HR route and she worked as a Recruitment Consultant in Edinburgh and Dublin, and subsequently moving into her first hotel HR role with Clontarf Castle.

After gaining excellent grounding in this role, Karen specialised further into Learning & Development, working initially with Conrad Dublin and then Hilton Ireland looking after all their properties in Ireland.

4 years ago Karen started her own business,, after a move to Cork and works with the likes of Trigon Hotels, Hayfield Manor, The Pembroke (Kilkenny), Galgorm (Ballymena), The Celtic Ross Hotel (Rosscarbery) to name a few.

Her website is