Front Line Management 10th May 2023

Start Date: 10/05/2023 + 11/05, 12/05

Duration: 3 days - 09:00-17:00

Location: IMI, Sandyford Rd, Sandyford, Dublin, D16 X8C3

Full Fee: €2075

Network Members Fee: €1660

Programme overview

This programme has been designed to give new frontline managers, team leaders and supervisors a solid foundation in people management and business skills. This programme will support you in increasing your personal effectiveness, problem solving and decision-making abilities. Key aspects of HR including change management, building trust in teams, employment law and managing performance will also be covered.

Learning Outcomes

By the end of this programme participants will be able to:

  1. Identify behaviours required for effective front-line management
  2. Create a development plan for the transition from staff member/team supervisor to newly appointed manager
  3. Understand and apply models for personal growth and change, planning, time management, delegation, communication and dealing with conflict.

Who is this course for?

This course is for you, if you are newly appointed to a frontline management role.

Content Covered:

Day 1
Transition to Manager
Understanding the role of the manager
Dealing with transitional Change
Planning and goal setting Personal Effectiveness
Time Management
Problem Solving
Decision making

Day 2
Building Teams and Trust
Building Trust
Building teams
Delegation Communications
Listening Skills
Giving/receiving feedback
Dealing with difficult messages

Day 3
Key Aspects of HR Management
Employment Law basics
Industrial bodies in Ireland
Dealing with grievances
Managing departures from the norm Performance management

Trainer Profile

Irish Management Institute

Our Mission, And Passion, Is to Equip Leaders To Build The Future.Founded by business leaders for business leaders, IMI areempowering world-class executives for over sixty years.In partnership with UCC’s expert research faculty and an international network of thought leaders, our globallyranked executive development will challenge, support and inspire you to unlock your potential and fulfil your ambition.Surrounded by passionate, like-minded executives, you’ll be equipped with the tools and insights to shape the future of your organisation. IMI’stransformational impact will last, allowing organisations and their leaders to constantly evolve to match and successfully fulfil their potential.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.