Programme overview

Learning Outcomes

By the end of this course, participants will:

1. Develop a foundational understanding and awareness of Lean processes and techniques, enabling managers to adopt a more structured approach to project management. This approach will be driven by customer needs and supported by robust data.
2. Acquire knowledge in the proven Lean and Six Sigma Methodology, leading to enhanced team engagement, reduced waste and inconsistency, improved guest service, heightened productivity, and increased profitability.
3. Gain the ability to identify and assess potential Lean Six Sigma Projects, utilising their Lean and Six Sigma toolkit to proficiently plan, execute, and monitor projects.
4. Attain a “Lean Six Sigma Yellow Belt in Hospitality” certificate, empowering learners to implement an effective continuous improvement program aimed at reducing waste and inconsistency within the business.

Who is this course for?

Managers, HOD’s, Senior Leaders, General Managers.

Content Covered:

• • Project Management Methodologies
  • History of Lean & Six Sigma
  • 5 principals of Lean
  • Customers and value
  • Identifying MUDA (waste)
  • Types of Average
  • Descriptive Statistics
  • Standard Deviation
  • The Empirical Rule
  • Gemba Walks
  • PDCA – Cycle of Improvement
  • DMAIC Methodology
  • Kaizen
  • DPMO
  • Process mapping
  • Pareto Principal
  • Root Cause Analysis
  • 5S
  • SMED

Trainer Profile

Shannon College of Hotel Management

Shannon College of Hotel Management, founded in 1951, is Ireland’s only dedicated Hotel Management College.
We offer two Level 8 Business degrees as well as 5 Postgraduate courses and plenty of further education options which include flexible programmes, PG certs and PHD Scholarships. All of which prepare and further develop students for careers in business and hospitality management. Shannon College of Hotel Management is a College of the University of Galway and all programmes are awarded by the University.  Shannon College’s Continuous Professional Development (CPD) offering is in addition to our main stream under graduate and post graduate programmes. At Shannon we work closely with the hospitality industry and our objective is to offer excellent CPD thus ensuring our programmes are both relevant and current to the various industry stakeholders. In particular for employers and individuals wishing to enhance their skillset and present opportunities for career progression.

This will be delivered by Tom McDermott of Agility Hospitality.

Tom is a certified LEAN Six Sigma Green Belt and has completed a Certificate in Data Analytics for Business from DKIT, along with a Professional Diploma in Transversal Skills from UCD and TU Dublin. Before founding Agility Hospitality, Tom gained international experience with Starwood, Cunard, Radisson, and Hilton. He ardently promotes a “bottom up & leader led” approach to continuous improvement, believing that fostering trusting and respectful relationships among leaders and team members unleashes creativity.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.