Programme overview

Learning Outcomes

By the end of this programme participants will be more knowledgeable in the essential Human Resource skills, including performance management, and a foundational understanding of Irish employment legislation as it applies to their day-to-day activities.

Who is this course for?

This course would be beneficial for non- HR managers working in the restaurant and hospitality industry.

Content Covered:

Performance Management Fundamentals

• Setting clear objectives and expectations
• Continuous feedback and coaching techniques
• Conducting effective performance reviews
• Preparing for difficult/crucial conversations
• Creating SMART goals and practicing feedback delivery

Handling Underperformance

• Identifying performance issues early
• Probation period reviews
• Unsuccessful probation period
• Capability and Competence
• Progressive discipline and improvement plans
• Legal considerations and fair procedures
• Role-play: Conducting a performance improvement meeting

Introduction to Irish Employment Legislation

• Overview of key laws
• Rights and responsibilities of employers and employees
• Case study analysis: Applying legislation in workplace scenarios

Managing Grievances and Disciplinary Issues

• Handling employee complaints professionally
• Conducting disciplinary meetings
• Legal procedures and documentation

Action Planning and Implementation

• Developing individual action plans
• Setting goals for applying new skills in the workplace
• Recap and end of workshop.

Trainer Profile

Shannon College of Hotel Management

Shannon College of Hotel Management, founded in 1951, is Ireland’s only dedicated Hotel Management College.
We offer two Level 8 Business degrees as well as 5 Postgraduate courses and plenty of further education options which include flexible programmes, PG certs and PHD Scholarships. All of which prepare and further develop students for careers in business and hospitality management. Shannon College of Hotel Management is a College of the University of Galway and all programmes are awarded by the University.  Shannon College’s Continuous Professional Development (CPD) offering is in addition to our main stream under graduate and post graduate programmes. At Shannon we work closely with the hospitality industry and our objective is to offer excellent CPD thus ensuring our programmes are both relevant and current to the various industry stakeholders. In particular for employers and individuals wishing to enhance their skillset and present opportunities for career progression.

Trainer – Gillian MacMahon FCIPD, HR Solved

Gillian is a Chartered Member of the CIPD for 20 years and has worked in the HR world since. She held Senior Human Resource Management roles within the hospitality industry notably the position of Regional Human Resources Manager for the Radisson Blu Hotels in the UK and Ireland.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.