Start Date: 16/02/2026
Duration: 11 Day Programme 9.30am - 4pm + 3 Check in calls
Location: Blended - 3 Days in Person and Virtual Delivery
Full Fee: €1200
Network Members Fee: €460
Programme overview
This eleven-day programme offers current restaurant supervisors an opportunity to hone their skills and assist in progressing to a managerial position within a restaurant/gastro pub. It is aimed at complementing the practical experience gained by individuals working in the industry. It provides supervisors with the necessary skills to effectively manage a wide range of restaurant operations. On successful completion of the course, each participant will receive a CPD Certificate.
This Restaurant & Hospitality Skillnet programme is co funded by the Government of Ireland, the European Union, and network companies. Learn more www.eufunds.ie
Learning outcomes
By the end of this programme, you will:
- Understand your role as a manager
- Know how to effectively lead and develop your teams
- Know the basics of Human Resources
- Understand the elements of kitchen management and how to reduce waste
- Learn how to manage the business financials
- Understand the key principles for front of house management
- Understand principles of LEAN management and develop an action plan for implementation
- Develop effective coaching strategies to support your team’s growth, setting goals and improving performance.
- Understand how to market your business effectively utilising digital channels
- Know how assess and manage conflicts and develop strong interpersonal communication skills.
Who is the course for?
This course is aimed at supervisors or managers looking to progress within in restaurant/ hotel restaurant/ gastropub.
Modules Covered
- Orientation & Role of the Manager
- Leading & Developing People
- Human Resources
- Kitchen & Waste Management
- Financial Management
- Front of House Management
- Applying Lean in Food & Beverage
- Coaching Skills
- Digital Marketing
- Communications & Conflict Management
- Graduation
Modules Schedule
16/02/2026 – Ashling Hotel, 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm
02/03/2026 – Virtual 9.30am – 4pm
23/03/2026 – Virtual 9.30am – 4pm
13/04/2026 – Check in 1 – Virtual (30 mins per participant required)
23/04/2026 – Virtual 9.30am – 4pm
11/05/2026 – Virtual 9.30am – 4pm
25/05/2026 – Ashling Hotel, 10 – 13 Parkgate St, Stoneybatter, Dublin 8, D08 P38N, 9.30am – 4pm
15/06/2026 – Virtual 9.30am – 4pm
06/07/2026 – Check in 2 – Virtual (30 mins per participant required)
20/07/2026 – Virtual 9.30am – 4pm
10/08/2026 – Virtual 9.30am – 4pm
24/08/2026 – Check in 3 – Virtual (30 mins per participant required)
07/09/2026 – Virtual 9.30am – 4pm
28/09/2025 – Graduation, Teeling Whiskey Distillery, 13-17 Newmarket, The Liberties, Dublin 8, D08 KD91, 9.30am – 4pm
Trainer Profile
Fiona Dunne – Role of the Manager, Leading & Developing People, Front of House Management, Communications and Conflict Management
Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.
Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.
Martin Potts – Kitchen & Waste Management
Martin Potts is the Managing Director of Synergy Prochef, a former Failte Ireland and chef consultant and he also leads ‘The Academy at Cliff at Lyons’.
John Carolan – Financial Management
John Carolan is a Chartered Management Accountant, holds a Bachelor of Business Studies Degree and Diploma in Taxation.
John has over 20 years’ experience working in a number of diverse, indigenous and multinational organisations at senior management level and built up a wealth of knowledge in a number of different industries. John is the founder of Solve, a company who provide outsourced accounting services to SME’s in Ireland and the UK many of which operate in the hospitality sector. Solve have been a member of the Restaurant Association of Ireland for a number of years and work with hospitality businesses and their owners to get a clear financial picture of where their business is at and how it is performing.
Tom McDermott – Applying Lean in Food & Beverage
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency! Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes. Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.
Una Crilly – Coaching Skills
Una is a hospitality Leadership & Wellbeing Specialist, and an accredited Leadership Coach. She spent 22 years leading teams with a large retail group and now supports hospitality leaders in building great workplaces and in keeping their best people. She is an Emotional Intelligence practitioner, a qualified team coach and is a trained IBEC KeepWell assessor.
