Start Date: 04/03/2020
Duration: 9:45 am – 5.00 pm
Location: RAI, St. Augustine Street, Dublin 8
Full Fee: €1500
Network Members Fee: €975
Programme overview
This eight-day programme offers current restaurant supervisors an opportunity to hone their skills and assist in progressing to a managerial position within a restaurant/gastro pub. It is aimed at complementing the practical experience gained by individuals working in the industry. It provides supervisors with the necessary skills to effectively manage a wide range of restaurant operations. Each participant must complete a business action plan. On completion of the course, each participant will receive a Restaurant & Hospitality Skillnet certificate.
Course dates: 4th, 10th, 18th, 23rd, 31st March, 6th, 14th & 20th April
Learning outcomes
- Create a business plan for your establishment
- Understand how to market your business effectively
- Learn how to manage the business financials
- Understand the elements of kitchen management and how to reduce waste
- Learn the essentials of beverage management
- Know the basics of HR
- Understand the importance of communication as your role as a manager
- Know how to handle customer complaints, compliments, turn dissatisfied customers into satisfied customers, and to anticipate the customers needs
Who is the course for
This course is aimed at supervisors or managers looking to progress within in restaurant/ hotel restaurant/ gastropub.
Modules
- Business Planning and Marketing
- Planning and Role of the Manager
- Financial Management
- Kitchen & Waste Management
- Beverage Management
- Human Resource
- Communication
- Customer Service and Selling
Course Cost
Member cost: €975
Non member cost: €1500
Trainer Profile
Marc Thornton – Business Planning & Marketing + Customer Care
Marc Thornton is an award-winning trainer who is managing director of DTA Marketing, a well-established marketing and customer care consultancy company in Dublin. Prior to joining DTA Marketing he held senior marketing positions with Superquinn, Securicor, Deloitte and AIB plc.
John Carolan – Financial Management
John Carolan is a Chartered Management Accountant, holds a Bachelor of Business Studies Degree and Diploma in Taxation. He is a member of the Irish Tax Institute and an active member of the CIMA and MIP Committee. He has also represented his institute at the CRO accountant’s forum for the past four years. With over 20 years’ experience working in a number of diverse, indigenous and multinational organisations at senior level and built up a wealth of knowledge in a number of different industries.
Martin Potts – Kitchen & Waste Management
Martin Potts is the Managing Director of Synergy Prochef, a former Failte Ireland and chef consultant and he also leads ‘The Academy at Cliff at Lyons’.
Ciaran Murphy – Beverage Management
Ciarán Murphy is an award winning hospitality skills training and guest experience expert based in Dublin. With years of experience in the hospitality industry in a variety of roles spanning; senior management, reservations, marketing and premium customer service in both bar and restaurant backgrounds, his unique approach to the execution of a quality guest experience sets him apart from his competitors.
John Healy – Planning & Role of the Manager
John has worked at every level of the business on his route to the top. He has been a luggage porter, room service waiter and attendant. John has worked in eateries in Paris and London. He has also worked in corporate management consultancy, advising managers about the importance of personal image and people skills and social etiquette. Lectured in GMI and became an external examiner for the college for three years. Now working as a General Manager in Suesey Street restaurant and Bar and No 25 Fitzwilliam place a private venue. John was voted as Dublin restaurant manager of the year 2017 by the Restaurant Association of Ireland.
Claire Carroll – Human Resources
Claire is a highly experienced and qualified HR professional, with a career history combining SME, start-up environments and independent consulting. She is a Chartered Fellow of the CIPD and has obtained a BA from NUIG, a Diploma in Personnel Management from GMIT, a Diploma in Employment Law from the Law Society of Ireland, Blackhall Place, Dublin.
