Skills Coaching

Duration: 2 Days

Location: Delivered on site

Full Fee: €1200

Network Members Fee: €1020

Programme overview

2 day course in a mock restaurant for restaurant supervisors, managers and food and beverage managers.

Learning Outcomes

  1. Skills Coaching for different learning styles
  2. Coaching a team to serve food and drink correctly
  3. Standards of service and customer care

Who is this course for?

Restaurant/café managers or owners.

Content Covered

Day 1

    • Different learning styles
    • On the job training
    • Communication
    • The customer journey
    • Standards of service
  • Upselling

Day 2

    • Meet, greet and seat a guest
    • Taking a food and drink order
    • Anticipating the customer’s needs
    • Carry and clear plates
    • Carry a tray
    • Basic terminology
    • Upselling
    • Serving Drinks
    • Pulling the perfect pint
    • Changing a keg
    • Serving wine and champagne

Trainer Profile

Fiona Dunne of Hospitality Skills Ireland

Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.

Fiona Dunne completed the Training Needs Identification & Design Level 6 in 2016 with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.