Supervisory Skills Programme 10th September 2024

Start Date: 10/09/2024

Duration: 10am - 4.00pm

Location: Online via Zoom

Full Fee: €130

Network Members Fee: €90

Programme overview

Supervisors on the middle management tier, often have a difficult role to play as much of the time this will be their first management positions. This programme looks to strengthen their skillset and subsequently their confidence, leading to better decision making and leadership.

Learning Outcomes

By the end of this course, learners will be able to:

  1. Identify leadership traits and carry out a self analysis on their own leadership style; strengths/ weaknesses/ opportunities and threats
  2. Overcome communications challenges and be creative with communicating with their teams
  3. Manage how they use their time inside and outside of work
  4. Apply critical thinking skills and problem solving skills to their work life to improve team effectiveness and efficiency
  5. Use techniques to resolve conflict in the workplace

Who is this course for?

This course is ideal for those who are aspiring to be or have just been promoted to Supervisors/ Junior Managers.






  1. Communication
  2. Conflict Resolution
  3. Leadership
  4. Critical thinking
  5. Interpersonal skills
  6. Time Management
  7. Problem Solving






Trainer Profile

Karen Healy is a Learning and Development Consultant specialising in the Hospitality Industry. With 25 years’ experience in hotel operations, 15 of those in Learning and Development.

Karen has an MA (Hons) in Hotel & Catering Management from Dundee University in Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in the USA.

She then moved to London and gained her first Management experience with Hilton Heathrow Hotel, as Accommodation Manager. Her journey then took the path of the HR route and she worked as a Recruitment Consultant in Edinburgh and Dublin, and subsequently moving into her first hotel HR role with Clontarf Castle.

After gaining excellent grounding in this role, Karen specialised further into Learning & Development, working initially with Conrad Dublin and then Hilton Ireland looking after all their properties in Ireland.

4 years ago Karen started her own business,, after a move to Cork and works with the likes of Trigon Hotels, Hayfield Manor, The Pembroke (Kilkenny), Galgorm (Ballymena), The Celtic Ross Hotel (Rosscarbery) to name a few.