E-learning Programmes Archives - Restaurant & Hospitality Skillnet

Certified Hospitality Programme Level 1, 2 & 3 ESF+

Niamh O'Malley — Wed, 23 Sep 2026 13:42:07 +0000

Courses Included:

Level 1

Hospitality Basics – core principles of service, teamwork, and guest care
Communication, appearance and workplace behaviour
Food Hygiene Level 1
Allergen Awareness
Customer Service

Level 2

Food Hygiene Level 2
Key Performance Indicators (KPIs)
Problem- solving skills
Emotional Intelligence

Level 3

Restaurant business plans
Financial Management
Kitchen KPIs
Effective Negotiation
Conflict Resolution

Learning Outcomes

Level 1

By the end of the course learners will be able to:

Demonstrate understanding of hospitality basics by applying core principles of service, teamwork, and guest care.
Exhibit professional conduct through appropriate communication, appearance, and workplace behaviour.
Apply Level 1 food hygiene and allergen awareness practices to maintain safety, compliance, and customer trust.
Deliver positive customer service and experiences by responding effectively to guest needs and creating memorable interactions.

Level 2

By the end of the course learners will be able to:

Apply Level 2 food hygiene standards to ensure safe food handling, preparation, and storage practices.
Interpret and use key performance indicators (KPIs) to monitor and improve operational performance.
Demonstrate structured problem-solving skills to identify issues, evaluate options, implement effective solutions.
Use emotional intelligence to manage self-awareness, positive relationships, constructive workplace responses.

Level 3

Develop and implement a restaurant business plan that aligns financial, operational, and strategic objectives.
Apply financial management principles and stock control techniques to optimize costs, resources, and profitability.
Monitor and evaluate kitchen KPIs to drive performance improvements and operational efficiency.
Demonstrate advanced business acumen through effective negotiation and conflict resolution to support sustainable restaurant success.

Online Trainer

Online Delivery

Fully online courses with no time limits. Multiple online assessment attempts allowed.

Industry Certification

Industry recognised Certification awarded upon Completion all Courses.

Compliance Modules

Your staff simply watch the short easy to follow online videos, then answer the quiz questions in each area to prove they’re compliant

Simple Dashboard

The MyKademy dashboard displays your compliance in each area and who needs to complete the training to ensure you’re covered

The post Certified Hospitality Programme Level 1, 2 & 3 ESF+ appeared first on Restaurant & Hospitality Skillnet.

Certified Hospitality Programme Level 1 ESF+

Niamh O'Malley — Wed, 05 Aug 2026 15:14:42 +0000

Courses Included:

Hospitality Basics – core principles of service, teamwork, and guest care
Communication, appearance and workplace behaviour
Food Hygiene Level 1
Allergen Awareness
Customer Service

Learning Outcomes

By the end of the course learners will be able to:

Demonstrate understanding of hospitality basics by applying core principles of service, teamwork, and guest care.
Exhibit professional conduct through appropriate communication, appearance, and workplace behaviour.
Apply Level 1 food hygiene and allergen awareness practices to maintain safety, compliance, and customer trust.
Deliver positive customer service and experiences by responding effectively to guest needs and creating memorable interactions.

Online Trainer

Online Delivery

Fully online courses with no time limits. Multiple online assessment attempts allowed.

Industry Certification

Industry recognised Certification awarded upon Completion all Courses.

Compliance Modules

Your staff simply watch the short easy to follow online videos, then answer the quiz questions in each area to prove they’re compliant

Simple Dashboard

The MyKademy dashboard displays your compliance in each area and who needs to complete the training to ensure you’re covered

The post Certified Hospitality Programme Level 1 ESF+ appeared first on Restaurant & Hospitality Skillnet.

English Language Hospitality Basics Course – Romanian Translations

Niamh O'Malley — Thu, 02 Apr 2026 14:01:05 +0000

Learning Outcomes

By the end of this course you will:

· Understand all of the language associated with your food and beverage role.

· Be confident in dealing with people throughout your working day.

· Be able to answer the telephone and take a food & drinks order.

· Be able to name various drinks that are served at the bar.

· Be able to name various objects and dishes in the kitchen.

· Be confident in using vocabulary associated with accommodation and cleaning.

Who is this course for?

This course is for individual’s working within the hospitality industry looking to improve their communication skills.

Content Covered

Module 1: Front Desk and Concierge Speak

Module 2: Restaurant Vocabulary and Phrases

Module 3: Bar Terminology

Module 4: Kitchen Terminology

Module 5: Cleaning Staff Essential Vocabulary

Online Trainer

Fully online courses with no time limits. Multiple online assessment attempts allowed.

Once registered, learners will be set up on the e-learning programme and they will receive an automatic email to set a password, log in and complete the training. The training can be completed at any time and does not have to be completed in one sitting, progress of learners will be saved. Upon completion, learners will receive a certificate of completion from Restaurant & Hospitality Skillnet/Restaurants Association of Ireland.

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English Language Hospitality Basics Course – Portuguese Translations

Niamh O'Malley — Thu, 02 Apr 2026 13:59:08 +0000

Learning Outcomes

By the end of this course you will:

· Understand all of the language associated with your food and beverage role.

· Be confident in dealing with people throughout your working day.

· Be able to answer the telephone and take a food & drinks order.

· Be able to name various drinks that are served at the bar.

· Be able to name various objects and dishes in the kitchen.

· Be confident in using vocabulary associated with accommodation and cleaning.

Who is this course for?

This course is for individual’s working within the hospitality industry looking to improve their communication skills.

Content Covered

Module 1: Front Desk and Concierge Speak

Module 2: Restaurant Vocabulary and Phrases

Module 3: Bar Terminology

Module 4: Kitchen Terminology

Module 5: Cleaning Staff Essential Vocabulary

Online Trainer

Fully online courses with no time limits. Multiple online assessment attempts allowed.

The post English Language Hospitality Basics Course – Portuguese Translations appeared first on Restaurant & Hospitality Skillnet.

English Language Hospitality Basics Course – Polish Translations

Niamh O'Malley — Thu, 02 Apr 2026 13:57:57 +0000

Learning Outcomes

By the end of this course you will:

· Understand all of the language associated with your food and beverage role.

· Be confident in dealing with people throughout your working day.

· Be able to answer the telephone and take a food & drinks order.

· Be able to name various drinks that are served at the bar.

· Be able to name various objects and dishes in the kitchen.

· Be confident in using vocabulary associated with accommodation and cleaning.

Who is this course for?

This course is for individual’s working within the hospitality industry looking to improve their communication skills.

Content Covered

Module 1: Front Desk and Concierge Speak

Module 2: Restaurant Vocabulary and Phrases

Module 3: Bar Terminology

Module 4: Kitchen Terminology

Module 5: Cleaning Staff Essential Vocabulary

Online Trainer

Fully online courses with no time limits. Multiple online assessment attempts allowed.

The post English Language Hospitality Basics Course – Polish Translations appeared first on Restaurant & Hospitality Skillnet.

English Language Hospitality Basics Course – French Translations

Niamh O'Malley — Thu, 02 Apr 2026 13:56:16 +0000

Learning Outcomes

By the end of this course you will:

· Understand all of the language associated with your food and beverage role.

· Be confident in dealing with people throughout your working day.

· Be able to answer the telephone and take a food & drinks order.

· Be able to name various drinks that are served at the bar.

· Be able to name various objects and dishes in the kitchen.

· Be confident in using vocabulary associated with accommodation and cleaning.

Who is this course for?

This course is for individual’s working within the hospitality industry looking to improve their communication skills.

Content Covered

Module 1: Front Desk and Concierge Speak

Module 2: Restaurant Vocabulary and Phrases

Module 3: Bar Terminology

Module 4: Kitchen Terminology

Module 5: Cleaning Staff Essential Vocabulary

Online Trainer

Fully online courses with no time limits. Multiple online assessment attempts allowed.

The post English Language Hospitality Basics Course – French Translations appeared first on Restaurant & Hospitality Skillnet.

English Language Hospitality Basics Course – Lithuanian Translations

Niamh O'Malley — Thu, 02 Apr 2026 13:54:46 +0000

Learning Outcomes

By the end of this course you will:

· Understand all of the language associated with your food and beverage role.

· Be confident in dealing with people throughout your working day.

· Be able to answer the telephone and take a food & drinks order.

· Be able to name various drinks that are served at the bar.

· Be able to name various objects and dishes in the kitchen.

· Be confident in using vocabulary associated with accommodation and cleaning.

Who is this course for?

This course is for individual’s working within the hospitality industry looking to improve their communication skills.

Content Covered

Module 1: Front Desk and Concierge Speak

Module 2: Restaurant Vocabulary and Phrases

Module 3: Bar Terminology

Module 4: Kitchen Terminology

Module 5: Cleaning Staff Essential Vocabulary

Online Trainer

Fully online courses with no time limits. Multiple online assessment attempts allowed.

The post English Language Hospitality Basics Course – Lithuanian Translations appeared first on Restaurant & Hospitality Skillnet.

Food & Beverage Assistant Essentials

Niamh O'Malley — Wed, 31 Jul 2024 09:58:53 +0000

Learning Outcomes

By the end of this course, you will:

Learn the importance of personal grooming and presentation standards.
Understand how to efficiently manage your workstation.
Master the skills of professional telephone etiquette and know how to take and manage reservations.
Know best practices for welcoming and seating guests.
Learn how to present the menu effectively to guests.
Be able to take accurate food and drink orders.
Know proper techniques for carrying plates safely and efficiently.
Know how to serve various types of drinks.
Understand best practices for serving food to guests.
Understand table layouts and placement of tableware.
Understand procedures for preparing and presenting the bill to guests.
Know essential customer care practices for enhancing guest experience.
Know strategies for handling and resolving guest complaints effectively.
Know techniques for polishing cutlery and glasses to a high standard.
Be confident in setting a table.

Content Covered

How to Ensure Excellent Grooming & Presentation
Managing Your Station
Answering the Telephone & Taking a Reservation
Meet, Greet & Seat
Presenting & Explaining the Menu
Taking a Food & Drinks Order
Carrying Plates
Serving Drinks
Serving Food Items
Preparing & Presenting the Bill
Customer Care Practices & Dealing with Complaints
Polishing Cutlery & Glasses
How to Set a Table

Who is this course for?

This course is suitable for anyone who is new to the food & beverage assistant position in restaurant & hospitality industry.

Course Features

Interactive Learning: Engage with interactive modules that enhance understanding and retention of key concepts.
Expert Instruction: Learn from experienced professionals in the hospitality industry.
Practical Skills: Gain practical skills that you can apply immediately in your role as a food and beverage assistant.
Certification: Receive a certificate upon successful completion of the course, showcasing your expertise.

Booking multiple individuals?

The post Food & Beverage Assistant Essentials appeared first on Restaurant & Hospitality Skillnet.

Bar Assistant Essentials

Niamh O'Malley — Wed, 31 Jul 2024 09:54:39 +0000

Learning Outcomes

By the end of this course, you will:

Learn the importance of personal grooming and presentation standards.
Identify acceptable forms of ID and develop effective communication skills to confidently request identification from customers.
Understand the standard procedures for serving alcoholic and non-alcoholic beverages
Learn the correct technique for pulling a pint to ensure optimal quality.
Follow standard recipes and measurements to create a variety of cocktails.
Understand the safety protocols and procedures for changing a keg.
Know essential customer care practices for enhancing guest experience.
Implement strategies to manage and de-escalate situations involving drunk customers.
Know techniques for polishing cutlery and glasses to a high standard.
Develop safe knife handling and cutting techniques.
Understand the importance of hygiene and safety in handling ice.
Know the proper procedures for disposing of empty bottles and managing bottle skips.

Content Covered

How to Ensure Excellent Grooming & Presentation
Asking for ID
Serving Drinks
Pulling the Perfect Pint
How to Make Cocktails
How to Change a Keg & Optics
Customer Care Practices & Dealing with Complaints
Dealing with Drunk Customers
Polishing Cutlery & Glasses
Knife Skills
Safe Ice Procedure
Bottle Skips

Who is this course for?

This course is suitable for anyone who is new to the bar assistant position in restaurant & hospitality industry.

Course Features

Interactive Learning: Engage with interactive modules that enhance understanding and retention of key concepts.
Expert Instruction: Learn from experienced professionals in the hospitality industry.
Practical Skills: Gain practical skills that you can apply immediately in your role as a food and beverage assistant.
Certification: Receive a certificate upon successful completion of the course, showcasing your expertise.

Booking multiple individuals?

The post Bar Assistant Essentials appeared first on Restaurant & Hospitality Skillnet.

Creating Continuous Improvements – Bite Size LEAN Modules e-Learning

Niamh O'Malley — Wed, 20 Sep 2023 09:03:00 +0000

Learning Outcomes

By the end of this course you will be able to:

Define what continuous improvements in Food & Beverage means using one of the definition provided in the learning.
Describe what a Gemba Walk is and list the key elements of it.
State 6 characteristics you would expect an observer to possess.
Describe how to calculate the KPI: Hours per Unit.
Calculate the magnitude of the categories of waste (MUDA) using the TIMWOODS acronym.
Explain the 4 types of brainstorming and explain the differences of each type.
List the 5 steps in the 5S methodology.
List 4 tips for developing standards of work.
Describe the 5 stages of the Don Kelley and Daryl Conner Emotional Cycle of Change model.
Ustilise top 20 LEAN Recommendations within your business.

Who is this course for?

Those working in F&B within the industry.

Content Covered:

Module 1 – Introduction
- 5 Principals of LEAN
- The LEAN Project Framework
- Project Selection Matrix
- Creating a Project Charter
Module 2 – Observe the current process
- Gaining a different perspective
- Observation tools
- Conducting an observation
Module 3 – Analyse the data
- Establishing a data baseline
- Analysis tools and metrics
- Process Mapping
- Root Cause Analysis
Module 4 – Install the Changes
- Ideation/Brainstorming
- Running a Pilot
- The 5S tool
- Creating an implementation plan
Module 5 – Monitor the Results
- Standardisation
- Creating Scoreboards/Performance Charts
- Creating Accountability & Next Steps
Module 6 – Top LEAN Improvements
- Top 5 LEAN Recommendations in Restaurants
- Top 5 LEAN Recommendations in Bars
- Top 5 LEAN Recommendations in Kitchens
- Top 5 LEAN Recommendations in Administration

Subject Matter Expert – Tom McDermott Agility Hospitality

In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!

Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes.

Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.

Before establishing Agility Hospitality, Tom worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.

Tom holds a LEAN Six Sigma Green Belt and recently completed a Certificate in Data Analytics for Business from DKIT and a Professional Diploma in Transversal skills at UCD and TU Dublin.

He is a passionate advocate of the “bottom up & leader led” approach to continuous improvement where leaders create an environment that nurtures trusting and respectful relationships that unleashes team member creativity.

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