Key Content includes:

 

• What is conflict and its causes in restaurants and hospitality? Discussion on the ‘conflict curve’. 

• How to handle challenging guests? 

• What to do in situations with internal team member challenges arise. 

• Core skills for de-escalation 

Trainer Profile

Karen Healy is a Learning & Development Consultant specialising in the Hospitality Industry.  With 30 years’ experience in hotel operations, 16 of those in Hotel Learning and Development (L&D).  

Karen has an MA (Hons) in Hotel and Catering Management from Dundee University, Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in Philadelphia, Sarasota and Boston. 

From there to London as Accommodation Manager in the Hilton Heathrow and subsequently moving into her first hotel HR role with Clontarf Hotel, Dublin. Karen then decided to specialise in Learning and Development at Conrad Dublin before being promoted to a regional role with Hilton Worldwide, heading up L&D for their Irish portfolio. 

For the last 9 years Karen has been based in Cork and continues her work in L&D with various properties around Ireland both in classroom learning, blended learning and one-to-one coaching. 

Key Content includes:

 

• Change…the good, the bad and the ugly 

• What has changed/ what still needs to change? 

• Team reactions to change 

• Communication and momentum 

• Understanding change 

• Personal and team development 

• Fish video/ positive mindset 

• SCARF Model 

Trainer Profile

Karen Healy is a Learning & Development Consultant specialising in the Hospitality Industry.  With 30 years’ experience in hotel operations, 16 of those in Hotel Learning and Development (L&D).  

Karen has an MA (Hons) in Hotel and Catering Management from Dundee University, Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in Philadelphia, Sarasota and Boston. 

From there to London as Accommodation Manager in the Hilton Heathrow and subsequently moving into her first hotel HR role with Clontarf Hotel, Dublin. Karen then decided to specialise in Learning and Development at Conrad Dublin before being promoted to a regional role with Hilton Worldwide, heading up L&D for their Irish portfolio. 

For the last 9 years Karen has been based in Cork and continues her work in L&D with various properties around Ireland both in classroom learning, blended learning and one-to-one coaching. 

Content Covered

Al Foundations & Prompt Engineering

• How large language models work (plain English)
• ChatGPT vs Copilot vs Claude vs Gemini – what to use and when
• Data privacy, GDPR, and safe Al usage for business
• Setting up Al tools for your team
• The 4-part prompt framework that works every time
• Role prompting, tone control, and audience targeting
• Building a reusable prompt library (10+ ready-to-use prompts)
• Live exercises with real business scenarios

Communications, Content & Customer Experience

• Drafting, editing, and responding to emails at speed
• Professional customer responses and enquiry handling
• Personalised upselling and follow-up messaging
• Multi-language communication for international customers
• Responding to online reviews (Google, TripAdvisor, social media)
• Turning negative feedback into professional response
• Social media content, campaigns, and scheduling ideas
• Product descriptions, promotions, and event marketing

Operations, Data & Business Productivity

• Al-assisted scheduling and rota optimisation
• Staff communication and team update templates
• Training materials and SOP creation with Al
• Onboarding documents and process guides
• Supplier communications and procurement support
• Cost analysis, margin tracking, and reporting
• Revenue forecasting and seasonal planning
• Analysing spreadsheets and data with plain-English queries

Advanced Workflows & Implementation Roadmap

• Advanced prompting – chaining prompts, role-play frameworks, structured outputs
• Building Al workflows – linking Al steps together to automate hospitality processes end-to-end
• Automation thinking – identifying which processes in your business can be partially or fully automated
• Al tools beyond the chatbot – image generation, transcription, document automation, and custom GPTs
• Al policy for hospitality – what your business should have in writing before scaling Al use
• 30-day action plan workshop – each participant builds a prioritised implementation roadmap
• Peer showcase & Q&A – share wins from earlier sessions, group discussion, final questions

Trainer Profile

Nomad AI

Nomad Al is an Irish Al transformation partner. We deliver practical Al training, build custom Al solutions, and provide long-term consultancy to businesses across Ireland. We are not just a training provider – we are a long-term transformation partner that helps organisations embed Al into their daily operations.

We have worked directly with hospitality businesses in Ireland and understand the unique challenges of the sector – seasonal demand, high staff turnover, guest experience pressure, tight margins, and the need for solutions that work in fast-paced environments. Our hospitality training content is built from real operator feedback, not generic business examples.

We are platform-agnostic with deep expertise across ChatGPT & OpenAI, Microsoft Copilot & M365, Google Gemini & Workspace, Claude, and open-source Al models. We recommend the right tools for each business, not a single vendor.

 

Trainer Credentials

• Certified Al specialists and active practitioners – not just theorists
• Hands-on experience deploying Al solutions across hospitality and regulated industries in Ireland
• Every session customised using pre-training discovery about your members’ actual workflows
• Adult education training delivery credentials and extensive facilitation experience

Security & Compliance

All training content covers safe Al usage including GDPR compliance, EU Al Act awareness, data residency, and sector-specific considerations for handling guest data. Nomad Al works with trusted technology partners to ensure all recommended tools are appropriate for hospitality environments.

Key Content includes:

 

Understanding the power of loyalty and the role of sales in creating and developing loyalty for your hotel

• The role of the salesperson in building loyalty in B2B markets
• The impact of repeat and referred customers on profitability

Creating a sales process that builds relationships and converts enquiries to bookings

• Identifying and creating value for your customer
• Value propositions that resonate
• Developing sales standards for your business

Developing a strategic account management plan for your key customers

• Identifying your hot prospects
• Leveraging warm leads
• Creating a pipeline of potential

Prioritising and managing your golden selling time

• Managing conflicting priorities
• Time management

Communication for conversion; Build on your listening and questioning skills to help you to identify your customer needs

• Communication skills – the spoken and unspoken
• The art of active listening
• Building your question bank

Delivering resonating pitches that win.

• The dos and don’ts of sales interactions
• Group Pitch practice

Trainer Profile

Helen O’Leary, Senior Consultant, The Innovate Room

Helen’s background includes working for global luxury brands such as Four Seasons Hotels and Resorts and The Ritz-Carlton Hotel Company, in addition to lifestyle brands such as The Doyle Collection. Her key areas of expertise are, Business strategy, Strategic sales planning and training, New market diversification, Synergising marketing, and sales efforts to optimise return on investment.

Shannon College of Hotel Management

Shannon College of Hotel Management, founded in 1951, is Ireland’s only dedicated Hotel Management College.
We offer two Level 8 Business degrees as well as 5 Postgraduate courses and plenty of further education options which include flexible programmes, PG certs and PHD Scholarships. All of which prepare and further develop students for careers in business and hospitality management. Shannon College of Hotel Management is a College of the University of Galway and all programmes are awarded by the University.  Shannon College’s Continuous Professional Development (CPD) offering is in addition to our main stream under graduate and post graduate programmes. At Shannon we work closely with the hospitality industry and our objective is to offer excellent CPD thus ensuring our programmes are both relevant and current to the various industry stakeholders. In particular for employers and individuals wishing to enhance their skillset and present opportunities for career progression.

Supported by

The Irish Hospitality Institute (IHI) was founded in 1966 as the professional membership body for professionals working within hospitality, tourism and catering industries in Ireland.

Since its founding, the IHI has been dedicated to promoting professional development and lifelong learning through a variety of management development and training initiatives, including seminars, conferences, and networking opportunities.

“Our mission is to encourage and enable the professional growth of our industry professionals while also promoting excellence in the hospitality and tourism industry”.

We are pleased to partner with the Irish Management Institute and the Restaurant and Hospitality Skillnet to support the professional development and growth of our industry professionals.

Content Covered

The 2-Day Introduction to Cocktails course focuses on the foundations of cocktail theory and hands-on practice. You’ll gain a well-rounded understanding of the cocktail world through four key learning modules:
Theory
● Cocktail History
● Introduction to Equipment & Tools
● Understanding Glassware & Garnishing
Practical Bartending
● Making Classic Cocktails
● Multi Order Flow
● Bar Movements & Technique
● Glassware Handling & Service Basics
Tasting
● Guided Tasting of 30+ Classic Cocktails
● Understand Balance, Texture & Presentation
Certification & Take-Home Materials
● Certificate of Completion
● Student Booklet with Recipes & Theory
● The Classic Cocktail Bible – 80 iconic recipes reviewed by Dublin Bar Academy

Trainers

Richard Linden

Owner // Head of Education

Richard Linden is a seasoned entrepreneur and hospitality industry professional originally from Sweden and currently based in Dublin, Ireland and with over 20 years of experience in some of the world’s most renowned venues across Europe and Asia.

Richard’s journey in the hospitality industry began in his native Sweden, where his passion for mixology and dedication to customer service quickly set him apart.

In 2012, Richard realised his long-held dream of owning his own establishment with the founding of the Dublin Bar Academy in Ireland’s capital city. Since then, under his leadership, the Dublin Bar Academy has become synonymous with excellence in cocktail education and training, attracting aspiring bartenders from around the world.

Richard’s innovative approach to mixology and his commitment to mentorship have earned him recognition and respect within the industry.
He is known for his creative cocktail creations, as well as his dedication to sharing his knowledge and expertise with others.

As he continues to lead the Dublin Bar Academy to new heights, Richard remains dedicated to his mission of raising the standards of bartending and inspiring the next generation of cocktail enthusiasts, both in Ireland and beyond.

Gary Kelly

Head Instructor

Gary Kelly is a dedicated professional with a passion for the hospitality industry, particularly in bartending and mixology. His journey began in his hometown of Naas, County Kildare, where he attended Scoil Mhuire Community School, earning his Leaving Certificate with distinction.

Driven by a desire to excel in his field, Gary pursued further education at the Technological University of Dublin, where he attained a First-Class Honours certification in Continued Professional Development. This academic achievement underscored his commitment to ongoing learning and professional growth.

Gary’s career in hospitality commenced as a bartender at St. Kevin’s GFC, where he honed his skills in serving beverages and providing exceptional customer service. His dedication

and expertise led to his progression to roles of increasing responsibility, including Head Bartender at the esteemed Hamlet Court Hotel in Co. Meath.

In 2023, Gary embarked on a new chapter in his career by joining the Dublin Bar Academy as Head Instructor. In this role, he shares his wealth of knowledge and experience with aspiring bartenders, imparting essential skills in mixology, bar management, and customer relations.

In addition to his professional pursuits, Gary is deeply engaged in his community and is known for his strong work ethic and positive attitude. He is committed to ongoing professional development and is always seeking new opportunities to expand his skill set and knowledge base.
Gary Kelly’s dedication to his craft, combined with his exemplary work ethic and commitment to excellence, make him a valuable asset to any organization in the hospitality industry.

Anke Hartmann

Wine Educator

Anke Carmen Hartmann is a highly skilled professional in the hospitality and wine industry, with a wealth of experience spanning over two decades. Originally from Sebnitz in Sachsen, Germany, Anke has cultivated a rich background in hotel management, sommelier expertise, and operations leadership.
Anke’s academic journey reflects her commitment to excellence in her field. She holds a WSET Diploma Level 4, equivalent to an undergraduate specialist of wines and spirits, from London, England. Additionally, she has pursued advanced sommelier certification from the Court of Master Sommelier and completed WSET educator training, showcasing her dedication to continuous learning and professional development.

Anke’s professional experience is marked by notable achievements and contributions to various esteemed establishments. She has served in key roles such as General Manager, Operations Manager, Restaurant Manager, and Head Sommelier in renowned venues across Europe and Ireland. Her tenure at establishments like The Lamplight Wine Bar & Merchants in Clifden, Drury Buildings in Dublin City, and the 2 Michelin starred Tigergourmet Restaurant & Gastronomie in Frankfurt.

Throughout her career, Anke has demonstrated proficiency in diverse areas of hotel management, including financial control, sales, marketing, HR operations, and staff training. She has successfully overseen the setup and opening of new establishments, managed high- end wine cellars, and led teams to achieve prestigious accolades such as Michelin Stars.

Content Covered

The 2-Week course includes:

• Tools and Equipment
• Glassware & Glass Handling
• Tills & Cash/Card handling
• Tray Handling Skills
• Customer Service Principles
• Responsible Service of Alcohol
• Shift Preparation
• Stock Handling
• Introduction to Beer
• Draught Beer & Cellar Management
• Introduction to Wine
• Barista Training
• Classic Cocktails
• Light Spirits Overview
• Aged Spirits Overview
• Tastings

Mixology

• Introduction to the Mixology Philosophy
• Understanding flavour and flavour combinations
• Product creation
• Product design
• How to elevate the classics
• How to design a cocktail
• Cocktail tasting
• Cocktail creation

Trainers

Richard Linden

Owner // Head of Education

Richard Linden is a seasoned entrepreneur and hospitality industry professional originally from Sweden and currently based in Dublin, Ireland and with over 20 years of experience in some of the world’s most renowned venues across Europe and Asia.

Richard’s journey in the hospitality industry began in his native Sweden, where his passion for mixology and dedication to customer service quickly set him apart.

In 2012, Richard realised his long-held dream of owning his own establishment with the founding of the Dublin Bar Academy in Ireland’s capital city. Since then, under his leadership, the Dublin Bar Academy has become synonymous with excellence in cocktail education and training, attracting aspiring bartenders from around the world.

Richard’s innovative approach to mixology and his commitment to mentorship have earned him recognition and respect within the industry.
He is known for his creative cocktail creations, as well as his dedication to sharing his knowledge and expertise with others.

As he continues to lead the Dublin Bar Academy to new heights, Richard remains dedicated to his mission of raising the standards of bartending and inspiring the next generation of cocktail enthusiasts, both in Ireland and beyond.

Gary Kelly

Head Instructor

Gary Kelly is a dedicated professional with a passion for the hospitality industry, particularly in bartending and mixology. His journey began in his hometown of Naas, County Kildare, where he attended Scoil Mhuire Community School, earning his Leaving Certificate with distinction.

Driven by a desire to excel in his field, Gary pursued further education at the Technological University of Dublin, where he attained a First-Class Honours certification in Continued Professional Development. This academic achievement underscored his commitment to ongoing learning and professional growth.

Gary’s career in hospitality commenced as a bartender at St. Kevin’s GFC, where he honed his skills in serving beverages and providing exceptional customer service. His dedication

and expertise led to his progression to roles of increasing responsibility, including Head Bartender at the esteemed Hamlet Court Hotel in Co. Meath.

In 2023, Gary embarked on a new chapter in his career by joining the Dublin Bar Academy as Head Instructor. In this role, he shares his wealth of knowledge and experience with aspiring bartenders, imparting essential skills in mixology, bar management, and customer relations.

In addition to his professional pursuits, Gary is deeply engaged in his community and is known for his strong work ethic and positive attitude. He is committed to ongoing professional development and is always seeking new opportunities to expand his skill set and knowledge base.
Gary Kelly’s dedication to his craft, combined with his exemplary work ethic and commitment to excellence, make him a valuable asset to any organization in the hospitality industry.

Anke Hartmann

Wine Educator

Anke Carmen Hartmann is a highly skilled professional in the hospitality and wine industry, with a wealth of experience spanning over two decades. Originally from Sebnitz in Sachsen, Germany, Anke has cultivated a rich background in hotel management, sommelier expertise, and operations leadership.
Anke’s academic journey reflects her commitment to excellence in her field. She holds a WSET Diploma Level 4, equivalent to an undergraduate specialist of wines and spirits, from London, England. Additionally, she has pursued advanced sommelier certification from the Court of Master Sommelier and completed WSET educator training, showcasing her dedication to continuous learning and professional development.

Anke’s professional experience is marked by notable achievements and contributions to various esteemed establishments. She has served in key roles such as General Manager, Operations Manager, Restaurant Manager, and Head Sommelier in renowned venues across Europe and Ireland. Her tenure at establishments like The Lamplight Wine Bar & Merchants in Clifden, Drury Buildings in Dublin City, and the 2 Michelin starred Tigergourmet Restaurant & Gastronomie in Frankfurt.

Throughout her career, Anke has demonstrated proficiency in diverse areas of hotel management, including financial control, sales, marketing, HR operations, and staff training. She has successfully overseen the setup and opening of new establishments, managed high- end wine cellars, and led teams to achieve prestigious accolades such as Michelin Stars.

Course Schedule & Modules Covered

• Restaurant & Bar Skills
• Customer Service
• CV Prep & Interview Skills
• Food Hygiene & Manual Handling
• Food & Beverage Practical (Guest Speakers)
• Work Experience

Course Dates:

10th, 11th, 12th, 16th, 17th

18th, 19th, 22nd, 23rd, 24th,

25th, 26th, 29th, 30th June

1st, 2nd, 3rd,

7th, 8th, 9th July

Trainer Profile

Fiona Dunne of Hospitality Skills Ireland

Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.

Fiona Dunne completed the Training Needs Identification & Design  Level 6 in 2016  with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.

Your Social Welfare Payment

Programmes of 20 or less days’ duration

Programmes of 20 or less days’ duration may be pursued without prior approval from Intreo Offices/DEASP Scheme Areas. Individuals in receipt of a Job-seekers payment or other payment (listed above) should inform their local offices, wherever possible in advance, of their intention to participate in such short programmes.

Course Schedule & Modules Covered

• Restaurant & Bar Skills
• Customer Service
• CV Prep & Interview Skills
• Food Hygiene & Manual Handling
• Food & Beverage Practical (Guest Speakers)
• Work Experience

Course Dates:

27th, 28th, 29th, 30th April                  

1st, 5th, 6th, 7th, 8th, 11th, 12th,   

13th, 14th, 15th, 18th, 19th, 20th,

21st, 22nd and 26th May

 

 

Trainer Profile

Fiona Dunne of Hospitality Skills Ireland

Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.

Fiona Dunne completed the Training Needs Identification & Design  Level 6 in 2016  with CPL Institute and the Train the Trainer in 2004 by Failte Ireland.

Your Social Welfare Payment

Programmes of 20 or less days’ duration

Programmes of 20 or less days’ duration may be pursued without prior approval from Intreo Offices/DEASP Scheme Areas. Individuals in receipt of a Job-seekers payment or other payment (listed above) should inform their local offices, wherever possible in advance, of their intention to participate in such short programmes.

Course Content

• Unit 1 Legislative requirements for manual handling and health benefit
• Unit 2 Anatomy and back care
• Unit 3 Ergonomic principles and manual handling risk assessment
• Unit 4 Manual handling principles and techniques
• Unit 5 Planning and design of manual handling training courses
• Unit 6 Delivery of manual handling training courses)

Live Zoom sessions (9.30 until 3.30 each day). Learners must be be present and participate fully during these session)

Day 1 (Zoom ) Morning: Manual Handling Basic Course Theory. Afternoon: Manual handling Basic Course Practical Sessions

Day 2 (Zoom ) Morning Manual Handling Delivery Theory. Afternoon: Manual Handling Skills Demonstration.

Day 3 (Zoom ) Morning Manual Handling Training, Delivery & Evaluation: Afternoon: Manual Handling Skills Practice.

Day 4 (Classroom, Maldron Hotel, Portlaoise) Manual Handling Handling Theory Delivery and Skills Demonstration Assessment & Manual Handling Instructor Examination.

Training Provider

Qualtec

Qualtec specialises in the delivery of Instructor Courses including Manual Handing, Patient Handling, First Aid, CFR, Abrasive Wheels and Fire Safety. It was established in 1992 by Sean Kelleher. Since then they have trained over 5,000 people as Instructors. They began delivering the Manual Handling Instructor programme and then progressed onto delivering the Patient Handling Instructor Course. They were one of the first companies to become approved by FETAC in 2008 to deliver the Level 6 Manual Handling, People  Moving Instructor programmes. They are also approved to deliver the Level 6 Training Delivery & Evaluation course.

In 2013 they became a PHECC Recognised Centre and began delivering the CFR Instructor programme. In 2017 they were one of the first centres approved to deliver the new First Aid Responder Instructor courses and have assisted over 150 trainers progress from being QQI Level 6 OFA Instructors to becoming FAR Instructors.

Assessment & Time Commitment

Learners will need to complete a number of assignments.
Manual Handling Risk Assessment on a manual handling task (Brief & template provided) of 750 words. Allow 2 hours to complete and due on final day.

Lesson Plan for allocated topic (template provided). Allow I hour for completion and
due on the final day of the course.
Preparation of topic for 15 minute presentation. Allow 2 hours for this preparation. Delivered on day 4 of the course.

Study for Manual Handling Exam (20 short questions). Allow 2 hours for study.
Completed on day 5 of the course.

Certification

In successful completion of this course learners will receive a QQI Level 6 Manual
Handling Instructor Certificate. This is a requirement by the HSA for manual handling
training.

Please note that certification windows by QQI are on two month basis, if any delays in submissions arise Certification may have to be pushed to next QQI submission window.

Funding Requirements

As this training is part funded through the European Social Fund +, at 70%, you must submit the below forms to the network:

1. ESF+ Participant Form
2. Trainee Profile Form
3. Feedback Form – Immediate  Response
4. Feedback Form – Up to Six months post training

NB: Please ensure you or member of staff submits all required forms as required to avail of the funding.

To avail of discounted rate, please use Network Member’s discount at checkout: RHmember19

Content Covered

The 2-Week course includes:

• Tools and Equipment
• Glassware & Glass Handling
• Tills & Cash/Card handling
• Tray Handling Skills
• Customer Service Principles
• Responsible Service of Alcohol
• Shift Preparation
• Stock Handling
• Introduction to Beer
• Draught Beer & Cellar Management
• Introduction to Wine
• Barista Training
• Classic Cocktails
• Light Spirits Overview
• Aged Spirits Overview
• Tastings

Mixology

• Introduction to the Mixology Philosophy
• Understanding flavour and flavour combinations
• Product creation
• Product design
• How to elevate the classics
• How to design a cocktail
• Cocktail tasting
• Cocktail creation

Trainers

Richard Linden

Owner // Head of Education

Richard Linden is a seasoned entrepreneur and hospitality industry professional originally from Sweden and currently based in Dublin, Ireland and with over 20 years of experience in some of the world’s most renowned venues across Europe and Asia.

Richard’s journey in the hospitality industry began in his native Sweden, where his passion for mixology and dedication to customer service quickly set him apart.

In 2012, Richard realised his long-held dream of owning his own establishment with the founding of the Dublin Bar Academy in Ireland’s capital city. Since then, under his leadership, the Dublin Bar Academy has become synonymous with excellence in cocktail education and training, attracting aspiring bartenders from around the world.

Richard’s innovative approach to mixology and his commitment to mentorship have earned him recognition and respect within the industry.
He is known for his creative cocktail creations, as well as his dedication to sharing his knowledge and expertise with others.

As he continues to lead the Dublin Bar Academy to new heights, Richard remains dedicated to his mission of raising the standards of bartending and inspiring the next generation of cocktail enthusiasts, both in Ireland and beyond.

Gary Kelly

Head Instructor

Gary Kelly is a dedicated professional with a passion for the hospitality industry, particularly in bartending and mixology. His journey began in his hometown of Naas, County Kildare, where he attended Scoil Mhuire Community School, earning his Leaving Certificate with distinction.

Driven by a desire to excel in his field, Gary pursued further education at the Technological University of Dublin, where he attained a First-Class Honours certification in Continued Professional Development. This academic achievement underscored his commitment to ongoing learning and professional growth.

Gary’s career in hospitality commenced as a bartender at St. Kevin’s GFC, where he honed his skills in serving beverages and providing exceptional customer service. His dedication

and expertise led to his progression to roles of increasing responsibility, including Head Bartender at the esteemed Hamlet Court Hotel in Co. Meath.

In 2023, Gary embarked on a new chapter in his career by joining the Dublin Bar Academy as Head Instructor. In this role, he shares his wealth of knowledge and experience with aspiring bartenders, imparting essential skills in mixology, bar management, and customer relations.

In addition to his professional pursuits, Gary is deeply engaged in his community and is known for his strong work ethic and positive attitude. He is committed to ongoing professional development and is always seeking new opportunities to expand his skill set and knowledge base.
Gary Kelly’s dedication to his craft, combined with his exemplary work ethic and commitment to excellence, make him a valuable asset to any organization in the hospitality industry.

Anke Hartmann

Wine Educator

Anke Carmen Hartmann is a highly skilled professional in the hospitality and wine industry, with a wealth of experience spanning over two decades. Originally from Sebnitz in Sachsen, Germany, Anke has cultivated a rich background in hotel management, sommelier expertise, and operations leadership.
Anke’s academic journey reflects her commitment to excellence in her field. She holds a WSET Diploma Level 4, equivalent to an undergraduate specialist of wines and spirits, from London, England. Additionally, she has pursued advanced sommelier certification from the Court of Master Sommelier and completed WSET educator training, showcasing her dedication to continuous learning and professional development.

Anke’s professional experience is marked by notable achievements and contributions to various esteemed establishments. She has served in key roles such as General Manager, Operations Manager, Restaurant Manager, and Head Sommelier in renowned venues across Europe and Ireland. Her tenure at establishments like The Lamplight Wine Bar & Merchants in Clifden, Drury Buildings in Dublin City, and the 2 Michelin starred Tigergourmet Restaurant & Gastronomie in Frankfurt.

Throughout her career, Anke has demonstrated proficiency in diverse areas of hotel management, including financial control, sales, marketing, HR operations, and staff training. She has successfully overseen the setup and opening of new establishments, managed high- end wine cellars, and led teams to achieve prestigious accolades such as Michelin Stars.