Duration: E- Learning completed at any time
Location: Online
Accreditation: CPD Certificate
Full Fee: €500
Network Members Fee: €100
Programme overview
This programme gives new and existing team members the practical foundations they need to thrive in a busy hospitality environment. Covering five essential modules, learners will build confidence in professional communication, appearance and workplace behaviour, before completing accredited Food Hygiene Level 1 and Allergen Awareness training to meet legal and safety standards. The programme closes with a Customer Service module focused on delivering genuine, guest-first experiences.
Designed for mobile learning between shifts, it’s a practical starting point for anyone entering the industry, or a solid refresher for existing staff.
Courses Included:
- Hospitality Basics – core principles of service, teamwork, and guest care
- Communication, appearance and workplace behaviour
- Food Hygiene Level 1
- Allergen Awareness
- Customer Service
Learning Outcomes
By the end of the course learners will be able to:
- Demonstrate understanding of hospitality basics by applying core principles of service, teamwork, and guest care.
- Exhibit professional conduct through appropriate communication, appearance, and workplace behaviour.
- Apply Level 1 food hygiene and allergen awareness practices to maintain safety, compliance, and customer trust.
- Deliver positive customer service and experiences by responding effectively to guest needs and creating memorable interactions.
Online Trainer
Online Delivery
Fully online courses with no time limits. Multiple online assessment attempts allowed.
Industry Certification
Industry recognised Certification awarded upon Completion all Courses.
Compliance Modules
Your staff simply watch the short easy to follow online videos, then answer the quiz questions in each area to prove they’re compliant
Simple Dashboard
The MyKademy dashboard displays your compliance in each area and who needs to complete the training to ensure you’re covered
