The Restaurant & Hospitality Skillnet partially fund the design and delivery of in company training, delivered on site or virtually (dependent on the course), specifically for your staff and tailored to your needs. Our in  company training option is suitable for business that have a high number of staff that need to be trained in the same skill or knowledge area or staff that need to be re-trained to the same standard. Below are a list of sample training programmes that can be delivered in company:

*The Restaurant & Hospitality Skillnet members can avail of a 15% discount on the below training*

Food & Beverage Skills Training

Are you looking to upskill your current staff or new food and beverage staff on the basics of serving food and drink?

Challenges of food & beverage operations:  

1. Lack of skilled staff
2. Different levels of service between team members
3. High staff turnover

What this course addresses:

1. The standard of service within the industry
2. Understanding basic knowledge and upselling
3. Serving food and drink correctly

Content Covered:

• Meet, greet and seat a guest
• Taking a food and drink order
• Anticipating the customer’s needs
• Carry and clear plates
• Carry a tray
• Basic terminology
• Upselling
• Serving drinks
• Pulling the perfect pint
• Changing a keg
• Serving wine and champagne

Customer Care – Delight and Up Sell

A 1- day customer care course to help employees improve customer care standards and handling of complaints and increase customer satisfaction

Challenges of Customer Care:

1. Dealing with complaints so the customer returns
2. Making a difference so the customers notice it and like it
3. Motivating staff to engage with customers

What this course addresses:

1. Setting standards for staff in terms of appearance, friendliness and professionalism
2. Complaints strategy and empowerment of staff
3. Delighting customers and ways to increase tips and positive feedback

Content Covered:

• The value of lifetime customers
• Increasing sales with existing customers
• Why customers leave and the corresponding effects
• Preventing customer loss
• Turn dissatisfied customers into lifetime customers (+ 1 books unique DTA system)
• Complaints handling
• How to meet customer satisfaction
• How to motivate customers to promote your business

Skills Coaching   

A 2- day course in a mock restaurant for restaurant supervisors, managers and food and beverage managers.

What this course addresses:

1. Skills coaching for different learning styles
2. Coaching a team to serve food and drink correctly
3. Standards of service and customer care

Day 1 

• Different learning style
• On the job training
• Communication
• The customer journey
• Standards of service
• Upselling

Day 2

• Meet, greet and seat a guest
• Taking a food and drink order
• Anticipating the customer’s needs
• Carry and clear plates
• Carry a tray
• Basic terminology
• Upselling
• Serving drinks
• Pulling the perfect pint
• Changing a keg
• Serving wine and champagne

Supervisor Skills Course

Option 1 – Short course

A 1- day course for new supervisors to learn the basic skills needed for hospitality supervisors.

Content Covered:

• Role of a supervisor
• Communication
• Time Management
• Developing Standard Operating Procedures
• Managing Change

Option 2 – Long course

A 10- day in depth course (1 day a week over 10 weeks) for supervisors to learn the necessary skills to supervise a business and manage staff.

Content Covered:

• Skills coaching
• Cashier skills
• Sales & marketing
• Basics skills
• Team leadership
• Cost management

Leadership Skills

This 1 day course will teach employees to be effective leaders. You must be able to demonstrate the correct behaviours and skills not just to manage people but to get them to trust you so that you can bring them on a shared journey.

Content Covered:

• What is Leadership
• Challenges of leadership
• Management vs. Leadership
• Leadership Styles
• Motivation
• Teams & Team Development
• Personal Development Plans

People Management 

This people management programme will give you the knowledge and skills to manage your teams effectively on a day-to-day basis to help meet the organisations goals. It will enable you to improve your people skills such as communications, problem solving and decision making while creating a more efficient and better working environment.

Content Covered:

• Understanding human behaviours
• Communications
• Conflict Management
• Dealing with different personalities
• Organisation and delegation
• Problem solving and decision making

Train the Trainer Course

This 1-day course is designed to give employees the necessary skills to deliver on the job training. It is essential for trainers to understand learning styles, needs analysis and skills gaps to design and deliver effective on the job training. This course will give individuals the skills to deliver impactful training with confidence. This course is practical and tailored for the restaurant and hospitality industry.

Content Covered:

• Your Learning Style
• Role of the trainer
• Training Needs Analysis
• Skills Gaps
• Correct Training
• Pre /De Brief
• So, we trained them – still problems?
• Skills Checklist and training plan to bring back to your department

Accommodation Techniques

A 1- day basic skills course for accommodation assistants. This training is delivered in a hotel where a bedroom is available.

Content Covered:

• Summarise the structure, profile and role of the Irish Tourism and Hospitality Industry including grading systems and related customer expectations.
• Describe the role, structure and organisation of the accommodation department, demonstrating an understanding of the accommodation service terminology.
• Identify the full range of accommodation services, including the accommodation assistants’ role, responsibilities and key tasks
• Security role
• How to use chemicals
• How to clean a room
• How to set up the trolley
• How to clean a bathroom
• What to look out for

Reception Skills

A 1- day basic skills course for reception staff.

Content covered:

• Body language
• Eye contact
• Knowledge of the local area
• Do’s & don’ts on the phone
• Upselling
• Checking in / checking out
• Understanding hotel reception
• Internal & external customer

Bar Training

The Restaurant & Hospitality Skillnet also provide partial funding for the following training:

• WSET Level 1 in Spirits
• WSET Level 2 in Spirits
• WSET Level 1 in Wine
• WSET Level 2 in Wine
• Bartender Upskill Mixology Course
• Professional Bartending Course

Barista Training

The Restaurant & Hospitality Skillnet also partially fund Barista Training courses. Please contact the network for further details on on-site training by Irish Barista School.

Restaurant & Hospitality Management Development Programme (MDP)

This eight-day programme offers current restaurant supervisors an opportunity to hone their skills and assist in progressing to a managerial position within a restaurant/gastro pub. It is aimed at complementing the practical experience gained by individuals working in the industry. Each participant must complete a business action plan. On completion of the course, each participant will receive a Restaurant & Hospitality Skillnet certificate.

Content Covered:

• Business Planning and Marketing
• Planning and Role of the Manager
• Financial Management
• Kitchen & Waste Management
• Beverage Management
• Human Resources
• Communication
• Customer Service and Selling

Kitchen Management Development and Margins

In house, bespoke Kitchen Management Training

This one-day bespoke training programme is designed to increase your teams awareness of your kitchen environment, its costs, margins, profitability and cost base as well as develop your employees soft skills.

Tailored to your individual business’s needs this course will enable your employees to gain a better understanding of how a profitable kitchen works and how to ensure that your team area focused on increasing margins and implementing cost saving measures.

Course Content: (The facilitator will work with your establishment prior to the workshop date to bespoke the course to suit the needs of your business)

Percentage Menu Pricing, Waste, Tax and VAT margin protection and Waste and Energy Management. Communication, Leadership, KPI’s, Roles and Responsibilities and Employee Training and Mentoring.

Designed for both front and back of house employees this course will grow your workforces knowledge of your operation and increase their awareness of a profitable, professional kitchen environment.

P.O.A.

Agility Hospitality Training

Continous Improvement Workshop, Labour Forcasting & Scheduling and 5S- Workplace Organisation

Agility Hospitality offers in-depth on site workshops on the above topics.

Click here to view more details on each workshop.

The Labour Forecasting & Scheduling webinar includes a “pre-work” data collection exercise where the learners are given a template to collect their own hours and cover data which is used during various exercises in the workshop. By doing this they learn how to analyse their own performance over a year by the month and over a month by the day.

There is an option to merge two of the workshops. For example merging Labour Forecasting & Scheduling with a section (25% of the day) with 5S- Workplace Organisation (75% of the day). Other combinations can be arranged at request.

P.O.A.

Enquire today:

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