In Company Training Programmes

The Restaurant & Hospitality Skillnet partially fund the design and delivery of in company training, delivered on site or virtually (dependent on the course), specifically for your staff and tailored to your needs. Our in  company training option is suitable for business that have a high number of staff that need to be trained in the same skill or knowledge area or staff that need to be re-trained to the same standard. Below are a list of sample training programmes that can be delivered in company:

*The Restaurant & Hospitality Skillnet members can avail of a 15% discount on the below training*

Food & Beverage Skills Training

Are you looking to upskill your current staff or new food and beverage staff on the basics of serving food and drink?

Challenges of food & beverage operations:  

  1. Lack of skilled staff
  2. Different levels of service between team members
  3. High staff turnover

What this course addresses:

  1. The standard of service within the industry
  2. Understanding basic knowledge and upselling
  3. Serving food and drink correctly

Content Covered:

  • Meet, greet and seat a guest
  • Taking a food and drink order
  • Anticipating the customer’s needs
  • Carry and clear plates
  • Carry a tray
  • Basic terminology
  • Upselling
  • Serving drinks
  • Pulling the perfect pint
  • Changing a keg
  • Serving wine and champagne

Customer Care – Delight and Up Sell

A 1- day customer care course to help employees improve customer care standards and handling of complaints and increase customer satisfaction

Challenges of Customer Care:

  1. Dealing with complaints so the customer returns
  2. Making a difference so the customers notice it and like it
  3. Motivating staff to engage with customers

What this course addresses:

  1. Setting standards for staff in terms of appearance, friendliness and professionalism
  2. Complaints strategy and empowerment of staff
  3. Delighting customers and ways to increase tips and positive feedback

Content Covered:

  • The value of lifetime customers
  • Increasing sales with existing customers
  • Why customers leave and the corresponding effects
  • Preventing customer loss
  • Turn dissatisfied customers into lifetime customers (+ 1 books unique DTA system)
  • Complaints handling
  • How to meet customer satisfaction
  • How to motivate customers to promote your business

Skills coaching   

A 2- day course in a mock restaurant for restaurant supervisors, managers and food and beverage managers.

What this course addresses:

  1. Skills coaching for different learning styles
  2. Coaching a team to serve food and drink correctly
  3. Standards of service and customer care

Day 1 

  • Different learning style
  • On the job training
  • Communication
  • The customer journey
  • Standards of service
  • Upselling

Day 2

  • Meet, greet and seat a guest
  • Taking a food and drink order
  • Anticipating the customer’s needs
  • Carry and clear plates
  • Carry a tray
  • Basic terminology
  • Upselling
  • Serving drinks
  • Pulling the perfect pint
  • Changing a keg
  • Serving wine and champagne

Supervisor Skills Course

A 10- day course (1 day a week over 10 weeks) for supervisors to learn the necessary skills to supervise a business and manage staff.

Content Covered:

  • Skills coaching
  • Cashier skills
  • Sales & marketing
  • Basics skills
  • Team leadership
  • Cost management

Accommodation Techniques

1- day basic skills course for accommodation assistants. This training is delivered in a hotel where a bedroom is available.

Content Covered:

  • Summarise the structure, profile and role of the Irish Tourism and Hospitality Industry including grading systems and related customer expectations.
  • Describe the role, structure and organisation of the accommodation department, demonstrating an understanding of the accommodation service terminology.
  • Identify the full range of accommodation services, including the accommodation assistants’ role, responsibilities and key tasks
  • Security role
  • How to use chemicals
  • How to clean a room
  • How to set up the trolley
  • How to clean a bathroom
  • What to look out for

Reception Skills

1- day basic skills course for reception staff.

Content covered:

  • Body language
  • Eye contact
  • Knowledge of the local area
  • Do’s & don’ts on the phone
  • Upselling
  • Checking in / checking out
  • Understanding hotel reception
  • Internal & external customer

Supervisory Skills Programme

This programme provides impart skills that you are expected to know but have never had the opportunity to learn. The programme consists of a 3 hour zoom session, once a week over 5 weeks with 2 projects as part of the programme. This is an ideal opportunity to network with others in the industry.

Content Covered:

  • Leadership Module – identify leadership traits and self analysis of delegates on their own leadership style; strengths/ weaknesses/ opportunities and threats
  • Communication – what works, the challenges within hospitality and how to overcome and get creative with practical tips
  • Time Management – this module allows delegates to really hold a mirror to themselves and how they use their own time both inside and outside of work
  • Managing Change – detailed analysis of leader and team reactions to change, how to get everyone working together in times of great uncertainty
  • Train the Trainer – the delegate will learn the basics of team training and how to maintain training at the core of what they do as leaders
  • Coaching – as a method of management this is the most effective and often not used as it has never been highlighted

Bar Training

The Restaurant & Hospitality Skillnet also provide partial funding for the following training:

  • WSET Level 1 in Spirits
  • WSET Level 2 in Spirits
  • WSET Level 1 in Wine
  • WSET Level 2 in Wine
  • Bartender Upskill Mixology Course
  • Professional Bartending Course

Barista Training

The Restaurant & Hospitality Skillnet also partially fund Barista Training courses. Please contact the network for further details on on-site training by Irish Barista School.

Restaurant & Hospitality Management Development Programme (MDP)

This eight-day programme offers current restaurant supervisors an opportunity to hone their skills and assist in progressing to a managerial position within a restaurant/gastro pub. It is aimed at complementing the practical experience gained by individuals working in the industry. Each participant must complete a business action plan. On completion of the course, each participant will receive a Restaurant & Hospitality Skillnet certificate.

Content Covered:

  • Business Planning and Marketing
  • Planning and Role of the Manager
  • Financial Management
  • Kitchen & Waste Management
  • Beverage Management
  • Human Resources
  • Communication
  • Customer Service and Selling

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