Member
Member Companies
Member companies are organisations within the restaurant and hospitality industry which have engaged and availed of the network’s services. To date, the Restaurant & Hospitality Skillnet has provided training to over 4,000 member companies. The network is continuously engaging with the industry business owners and management to provide best quality training to its members. The member companies also benefit of discounted training rates.
Interested in becoming a member? Visit the ‘Membership’ section of our website to learn more.
Testimonials
I feel like as a manager I am quite empathetic with my team, but it was nice to have the training as a reminder that people still need to be heard and accepted. Most of the training served me as a reminder to always be mindful of people and always treat them with 100% respect, because you never know what somebody is going through.
Mental Health Wellbeing
Urban Picnic
I found the session on Bullying useful. I took from the training session the importance of having a Dignity and Respect Policy & giving the relevant training regarding this topic.
Human Resources
Tifco Ltd.
I learned to listen actively to the team as it is useful to come up with better solutions.
Leadership Coaching Skills
Midlands Park Hotel
The role playing was very useful in order to practice different scenarios and know how to act in difficult situations. This will help me to have more confidence when a guest is complaining and offer a better customer service.
Complaint Handling
The Kingsley
Discussing different complaint scenarios was very useful. For example, how to approach an upset guest in a positive manner or how your body language impacts a guest`s response.
Complaint Handling
Fota Island
I will look to apply the learning of 1 SOP at every daily briefing going forward. I also hope to have one SOP for every day of the month, so they'll make their way to every staff member whether it be part time or full time.
Train the Trainer
Saba
The most useful part was to see how different team members would handle the complaints, their confidence levels, interest in dealing with conflict and how we communicated as a team. I will put in place a set procedure for all complaints. Because of this course I have several ideas for improvements within the hotel.
Complaint Handling
The Kingsley
Learning about how to coach people in the right way and make sure to train people right so that they fully understand it were the most useful parts of the course.
Supervisory Skills
Celtic Ross Hotel
I learned the most in the part about recognizing the psychology of a guest is attracted by all of the senses and that the industry is similar to theatre. As a result of the training, I recognized how I can improve the personalized experience of each customer.
Selling, Upselling & Cross Selling
Cafe Presse
I found that understanding the importance of emotional intelligence and applying it to my leadership role were very useful. I hope to be more emphatic and understanding of my team members and the importance of my role as a leader in understanding their needs in the future.
Leadership Coaching Skills
Midlands Park Hotel
The session on bullying and the importance of having a respect and dignity policy were very useful. I benefited from the 'Dignity and Respect at Work' training.
Human Resources
Tifco Ltd.
I learned how to develop networking skills not only in my own place of employment but in the industry as a whole. I also made more connections with experienced people in the industry as a result of this training.
Emerging Talent Workshop
The Kingsley
I really enjoyed the role playing, having the opportunity to practice new skills with others from the industry was very beneficial and also helped keep me engaged and involved throughout the training.
Coaching Skills for Management
Newbarn Farm
I learned that paying attention to detail is very important.
I also learned how to properly present food and drinks.
Food & Beverage Skills
BaxterStorey
I cannot thank Una enough. I found this course very engaging and extremely helpful. My self-esteem and confidence have improved. I also have learned to do small tasks and build up to the bigger goals, and not to worry about the things that are out of my control. Good communication, compassion, not only helps you also your colleagues. Anxiety we are all dealing with at the moment and returning to work how to cope with anxiety and how to help colleagues cope with it also, very positive course and I cannot wait for the next one.
Positive Wellbeing
Supervisor, Sutton Hotel
With a reopening of the Hospitality after the lockdown I found this workshop really informative and engaging, the tips and wellness planner will be very useful to prepare our return to work in a positive footing thank you Una.
Positive Wellbeing
Manager, The Thatch
Hi Niamh, All done. Many thanks. You have been a star helping me with the courses and infos. I just wanted to say that both trainings: Covid kitchen management and the designated person were brilliant. Both trainers were really good. Although designated person was more intense due to the amount of material, I found it very helpful. Martin Pott was just brilliant. He has great understanding of taught subject and his delivery was really great. I just wanted to share this with you.
Covid 19 Kitchen Management
Tadeusz, W8 Complex
Just to say thank you for organising the training and thanks to Laura!
The training was great!
Employment Law
Dalata Group, Group Learning & Development Executive
Many thanks again for arranging and funding this week’s Wedding Coordinator course. It was practical and great to connect and share learning with others in the industries.
Look forward to partaking in more courses over the coming weeks.
Wedding Planning Logistics from the Professionals View
The Bedford Townhouse & Café, GM, Sales & Marketing Director
Thank you for having me on the webinar yesterday and for the learning resources. I found your workshop really interesting; it will definitely help me to strengthen my communication, but also our managers, which I will share the tips with. I have filled all the forms. I hope you will be able offer more of such free webinars as they are not only a great upskilling source, but also fantastic entertainment and platform for connecting people within industry.
Communicate to Influence
Gosia, Five Guys
I completed the Leading Successfully through Change workshop with the Skillnet, it was an excellent course. In 90 minutes Cariona was able to clearly explain to us key elements. I learnt a lot and will be using this knowledge to pass on to my team. The zoom call was very well organized, and I really enjoyed meeting other people in the industry to explore the topic of Change.
Leadership
Gill, 56 Central
I want to thank you for all the courses you have ran on RH Skillnet over the last few months. I studied Hotel & Catering Management graduating many years ago. So, I looked on this time as lock down learning and enjoyed many of your courses. I learnt so much on these courses, the most prominent one being the number of owners, managers, HODS that were passionate about their businesses. This gave me the confidence to admit that I want a change. I have now taken your advice & enrolled on the Training Identification and Design course.
I am now looking forward to what lies ahead and hopefully attending many more of your courses!
Developing New SOP's
Sonia, Trainer
A big thank you for allowing me to attend the public speaking course – I have attended a lot of training courses in my time, I must say James Sexton is an outstanding expert – a fresh of fresh air – easy to listen to. I could listen to him all day – I took away so many nuggets of learning. This is my first time sharing any feedback about a trainer/workshop – I must say I loved the workshop and took so much learning away.
Thank you again for allowing me to take part
Public Speaking
Caroline, Fáilte Ireland
Good afternoon Niamh just a quick mail to say thanks for the workshop you set up today. Found the course very beneficial and Martin very helpful and easy to understand. I'd recommend it to anyone in the industry and thanks again.
Kitchen Management
Edward, Head Chef Brambles
Course is very informative and interesting, teaching practical hands on skills and techniques such as how to take an order, how to carry and clear plates, how to make beds and clean bathrooms properly. I hope to get a job as breakfast staff when I finish this course. Fiona the Tutor was excellent and my classmates and I get on very well and made course fun & entertaining. I would recommend this course wholeheartedly. I also learned to appreciate hospitality staff more.
20 Day Restaurant & Hospitality Skills Course
Margaret, Jobseeker
The best thing about today’s event was understanding gross profits/cost margins; excellent knowledge + experience delivery in concise and informative menus.
Kitchen Management Course
The Left Bank Bistro
The training received from the Restaurant and Hospitality Skillnet improved the overall working environment as head chefs learned new management skills that helped the kitchens run smoother. Key front of house staff returned from training invigorated, sharing ideas and positively impacting the atmosphere on the floor. This resulted in improved customer experience and sales.
Customer Care & MDP
Caroline, Manager Salamanca
I would advise anyone thinking of doing the MDP course to go for it. It will help your confidence. Not only will you learn new things from the instructor, but you will engage with fellow students and learn from them too. The size of the class is ideal to make sure everyone gets a chance to ask questions if they need to. Each instructor is an expert in their field so they truly are experienced in what they are teaching. They are also willing to give you advice on problems you may be having in your own business.
Restaurant & Hospitality Management Development Programme
Bernadette, Manager Woodford Dolmen Hotel
