Skills Connect

Skills Connect – Courses for Jobseekers

The Restaurant & Hospitality Skillnet supports the workforce development needs of businesses within the restaurant and hospitality industy. We offer a small number/selection of industry-led and fully funded programmes for people who are not in employment, subject to eligibility criteria and the availability of places. If you are currently not in employment and wish to upskill or reskill, please see details below of Skills Connect training for people seeking employment.

These courses range from 5 days to 20 days. The courses focus on providing trainees with the essential skills they need to gain a job in the Restaurant & Hospitality industry and to provide the essential skills for those looking to enter new industries.

Are you eligible for these courses?

Eligible Individuals who are Welfare Payment Recipients

Unemployed people with an entitlement to a Jobseekers Allowance (JA) or Jobseekers Benefit (JB) payment from the Department of Employment Affairs & Social Protection (DEASP) may retain such payments subject to the Back to Education criteria of that Department.

People in receipt of other forms of income support from DEASP may retain such payments subject to the Back to Education criteria of that Department. Other forms of income support include:

  • Disability Allowance
  • Blind Pension
  • Invalidity Pension
  • Illness Benefit
  • Supplementary Welfare Allowance
  • Adult Dependants
  • One Parent Family Payment
  • Back-to-Work Allowance
  • Back-to-Work Enterprise Allowance
  • Short-term Enterprise Allowance
  • Farm Assist
  • Rural Social Scheme

Eligible Individuals who are not Welfare Payment Recipients

Individuals who are not in receipt of a welfare payment from DEASP and whose circumstances are described below are eligible to participate.

  • Former sole traders and business owners
  • Recent graduates who are unemployed
  • Homemakers
  • Retirees seeking to return to the workplace
  • Individuals who fail to qualify for social welfare payments because of a spouse’s income
  • Individuals signing on for credits but in receipt of no social welfare payment
  • Individuals who have recently accepted redundancy payments
  • Non-European Economic Area (EEA) nationals holding immigration Stamp 4

Further details of Skills Connect and the eligibility criteria can be found on the Skillnet Ireland website.

Programme Duration Conditions for Welfare Recipients

Programmes offered by Skillnet Ireland networks may be full or part-time and may be continuous or staggered over time. Programmes typically will incorporate a work placement, the duration of which is included in the overall course duration.

Your Social Welfare Payment

Programmes of 20 or less days’ duration

Programmes of 20 or less days’ duration may be pursued without prior approval from Intreo Offices/DEASP Scheme Areas. Individuals in receipt of a Job-seekers payment or other payment (listed above) should inform their local offices, wherever possible in advance, of their intention to participate in such short programmes.

Programmes Exceeding 20 days’ Duration

Individuals in receipt of a Job-seekers payment or other payment (listed above) must receive prior approval from INTREO Offices/DEASP Scheme Areas to participate on programmes delivered by training networks which exceeds 20 days in duration. For example, Disability Allowance recipients should contact the Disability Allowance Section within DEASP.

Ineligible Unemployed Individuals

Skillnet Ireland, under its current mandate, does not provide training to unemployed people who fall into any of the following categories:

  1. Current participants on Jobs Initiative (JI) Schemes
  2.  Non-European Economic Area (EEA) nationals holding immigration Stamp 1, Stamp 2 or Stamp 3
  3.  Full-time students engaged in second or third-level education.

Important Additional Information for Unemployed Individuals

Please note that:

  • Once eligibility has been established, it is the responsibility of the Skillnet network to decide who participates in training based on the network’s programme selection criteria
  • Network managers may seek information about previous work history, education and career aspirations to ensure programmes that candidates are interested in completing are relevant
  • If training occurs on the same day as a signing day, it is the responsibility of the learner to inform the INTREO Office and arrange an alternative signing day prior to commencing training
  • All trainees are required to complete relevant programme documentation including a Participant Profile Form and a Training Evaluation Form
  • After training is complete, learners may be contacted by Training Networks, Skillnet Ireland or a representative of Skillnet Ireland for the purposes of evaluating programmes and determining how learners have progressed since the completion of training
  • Learners must be resident in the Republic of Ireland

Rebrand Yourself Programme

Programme Overview:

A 5 day virtual training programme to help individuals rebuild and rebrand themselves to secure future employment. Trainees will develop key skills for their personal and professional life. This course is suitable for anyone who is currently unemployed.

Learning outcomes:

  1. To understand the importance of you as your own brand when returning to the workplace
  2. To understand the essentials of teamwork and have the skills to work as part of a team
  3. To communicate effectively with individuals/teams and management
  4. To obtain effective team management skills
  5. To develop key skills and techniques to build personal impact, influence and effectiveness when dealing with people
  6. To know what a good CV looks like and have the skills to compose one
  7. To prepare yourself effectively for interviews
  8. To develop a personal contingency plan


  • Teamwork
  • Communications
  • Personal Effectiveness
  • Time Management
  • Contingency Planning
  • CV Prep & Interview Skills


Virtual Placement/ Assignments – To be confirmed

Management Development Programme

Programme Overview:

This 4 day programme will help trainees to develop their management skills focusing on areas such as marketing, customer care, leadership, finance and personal branding. This course is designed to help anyone who is unemployed to upskill and be ready to return to work. Trainees must attend all course days.

Learning outcomes:

  1. To understand how to market your business to your target audience
  2. To know the new customer care approaches and how to continue delivering exceptional customer service
  3. To understand the basics of finance to perform your job role effectively
  4. To know how to lead your team successfully through change
  5. To build your personal brand for future employment


  • Marketing your Business
  • Customer Care in the New Era
  • Leading through Change
  • Building Your Personal Brand to Compliment Your Professional Goals


2 written assignments (TBC)

Supervisory Skills

Programme Overview:

A 5 day programme to help you enhance your supervisory skills for your current job role or to upskill individuals to progress to a supervisor level within the hospitality industry. This course will give you the skills to lead and communicate effectively, to manage and motivate teams, to create successful teams and manage time efficiently. This course is the perfect opportunity to develop personally and professionally.

Learning outcomes:

  1. To understand effective communication in your role as a supervisor
  2. To know how to manage and motivate your team
  3. To understand your role as a leader
  4. To know how to manage time efficiently and plan effectively
  5. To understand how to design and deliver standard operating procedures
  6. To understand the importance of teamwork and know how to create successful teamwork


  • Communications
  • People Management
  • Leadership & Time Management
  • Teamwork
  • Developing Standard Operating Procedures (SOP’s)


Assessment 1 (TBC)

Communications – each trainee to will be required to stand up in front of the group and talk about a subject of their choice for 10 minutes. This will be recorded and assessed.

Assessment 2 (TBC)

Case Study – In groups, plan an upcoming event for which you will be supervising taking into account what you have learned and describe how it will be managed. You must include event description, staffing, timings and costings.

Duty Manager Programme

Programme Overview:

This is a 6 day programme aimed at those who are planning to return to this role in work or who aspire to become a duty manager. This course if for those who are unemployed or on temporary lay off. This course will give you the essential knowledge and skills to perform this job at the expected industry standard.

Learning outcomes:

  1. To know how to do a trial balance, calculate profit and loss and gross profit
  2. To be able to count stock and keep in control
  3. To be able to create rosters
  4. To be able to understand and produce department budgets
  5. To know the procedures for responsibly serving alcohol
  6. To understand the liquor laws
  7. To know how to manage your time effectively while performing at a high standard
  8. To know what good personal appearance looks like and to be able to reflect this
  9. To have the skills and knowledge to train your staff members


  • Financial Management
    • Trial balance
    • P&L
    • GP
    • Stock control
    • Rosters
    • Writing budgets


    Food & Beverage

    • Responsible serving of Alcohol
    • Liquor laws


    Time Management

    Personal Appearance

    Skills Coaching

20 Day Restaurant & Hospitality Skills for Jobseekers

Programme Overview:

This course is aimed at unemployed individuals and individuals planning on returning to work. The course will be run 2 days a week for 10 weeks. This provides an opportunity to learn new skills, increase awareness of employment opportunities, enhance interview and CV skills and increase motivation and confidence of individuals to potentially get a job in the restaurant and hospitality industry.

Learning outcomes:

  1. Demonstrate the daily tasks of restaurant and hospitality staff
  2. Show staff how to greet a guest and respond to their needs
  3. Learn food hygiene standards
  4. Complete a manual handling course
  5. Understand basic food and beverage terminology
  6. Learn skills in working within and maintaining a bar
  7. Learn accommodation skills
  8. Refresh interview skills and prepare a CV
  9. Complete three days of work experience in a hotel or restaurant


• Customer Service
• Food Hygiene
• Manual Handling
• Bar Skills
• Restaurant Skills
• CV Prep and Interview Skills
• Accommodation Skills
• Work Experience

Hospitality Skills Programme

Programme Overview:

This 5 day programme is designed to help train individuals with the basic skills needed to work within the hospitality industry. This course covers both practical skills and the theory behind these skills. This course will enable individuals to become more competent in customer service, teamwork and food and beverage skills.

Learning outcomes:

  1. To understand and be able to deliver excellent customer service.
  2. To know how to upsell and what going the extra mile for the customer and anticipating the customer needs is.
  3. To understand the meaning of teamwork, what it takes and be able to be a good team player.
  4. To know the law for the responsible service of alcohol and to serve customers accordingly.
  5. To be able to carry and clear plates, how to take an order for food and drink.
  6. To know the full sequence of service and different service styles.


Excellent Customer Service

  • How to meet, greet and seat customers
  • Anticipating the customers needs
  • Non verbal communication
  • Handling customer complaints


  • What is teamwork
  • The importance of teamwork
  • The roles in effective teams
  • Increasing productivity
  • How to be a team player

Food & Beverage Skills

  • How to take food and drink orders
  • How to serve food and drink
  • How to carry and clear plates
  • The sequence of service
  • How to serve wine

Responsible Service of Alcohol

  • Learn how to sell and serve alcohol responsibly
  • Know the rules of serving alcohol and penalties for breaching these rules
  • Recognise customers affected by alcohol and know the limit
  • How to refuse serving a drink or prohibiting entry to a bar
  • How to manage disorderly behaviour

10 Day Event Management Course

Programme Overview:

An In-dept ten-day course by Hiya Event Management Showcasing varies aspects of Event Management.

Event Management is a course development by James Sexton the owner of Hiya Event Management. James has been in the event business for over 30 years and he is also a TV Format writer. James is the creator of the hit RTE TV Show Ireland’s Fittest Family and has just signed a deal with ITV Studios London with his latest format. James has huge experience in this industry as he is also a professional entertainer. James is also the audience warm up for Irelands Got Talent as well as other TV Shows. When it comes to entertainment and Event Management, he has been there done that. The course is developed for people who want to start a career in the event business as well as hotels and corporation who would like to upskill their events team.

Course Content;

  • Introduction
    • Overview of Event Management
    • Event Management Industry
    • Ice Breaker and Teambuilding Activity for group
    • Who we are?
    • What we have done to date
    • Types of Events
  • Initial enquiry
    • Sales brief
    • Meeting with Client
    • Upselling
    • Proposals and quotes
    • Following up on a lead
    • Closing the sale
  • Production
    • Staging, Sound and Lighting
    • Equipment
    • Demonstration of sound equipment
  • Pre-event Preparation
    • Venue Choice
    • Site planning and inspection
    • Event Plan
    • Plan B
    • Event Concept Development
    • Possible entertainment
    • Menu choice
    • Checklist
    • Insurance
    • Risk Assessment
    • Health and Safety
    • Event Staff
    • Training
  • Communication
    • First impressions
    • People Skills
    • Communicate effectively with clients, entertainment providers, venue staff etc.
    • Develop skills for dealing with customers
    • Sales Technique + tips
    • Presentation
    • Public Speaking
  • Event Delivery and Evaluation
    • Event delivery from start to finish
    • Time Management
    • Event Plans
  • Entertainment
    • Options and most suitable
    • Dealing with entertainers
    • Ryders and spec for entertainers
    • Décor
    • Trusting Suppliers
  • Event Design & Décor
    • Key elements of event design
    • Draping, Backdrops
    • Lighting Décor
    • Design Balance & colour
  • Conference
    • Overview of conferences
    • Conference Equipment
  • Post event
    • Evaluation
    • Post event discussions with client
    • Post event staff and management debrief
    • Payment

Course Objective:

The objective of this course is to support people who would like to start their career in the Event Business or who would like to upskill by enhancing specialised skills and knowledge within the sector, broadening access to skills development opportunities and encouraging ongoing professional development.