Duration: E- Learning completed at any time-
Location: Online
Accreditation: CPD Certificate
Full Fee: €1875
Network Members Fee: €375
Programme overview
Certified Hospitality Programme – eLearning Bundle
The Certified Hospitality Programme is a three-level eLearning pathway from Restaurant & Hospitality Skillnet, designed to build skills progressively from entry level through to management. Delivered fully online, learners can complete modules at their own pace, making it easy to fit training around service and rosters. Each level builds on the last, giving member businesses a clear, structured route for developing and retaining their people.
Level 1 – Entry Level
For new starters and front-line staff. Learners gain the essential foundations of working in hospitality, from core service principles, teamwork and guest care to professional appearance and workplace behaviour. Level 1 also covers Food Hygiene Level 1, Allergen Awareness and Customer Service, ensuring staff are safe, compliant and guest-ready from day one.
Level 2 – Supervisory Level
For experienced staff and those stepping into supervisory roles. Learners progress to Food Hygiene Level 2 and develop the skills needed to lead on the floor or in the kitchen, including understanding and using KPIs, practical problem-solving and emotional intelligence to manage themselves and support their team.
Level 3 – Management Level
For managers, head chefs and aspiring business leaders. Learners focus on the commercial side of the business, covering restaurant business plans, financial management and kitchen KPIs, alongside effective negotiation and conflict resolution to lead teams and manage suppliers with confidence.
Who it’s for: Hospitality businesses looking to upskill staff at every stage, from commis and front of house through to management.
Courses Included:
Level 1
- Hospitality Basics – core principles of service, teamwork, and guest care
- Communication, appearance and workplace behaviour
- Food Hygiene Level 1
- Allergen Awareness
- Customer Service
Level 2
- Food Hygiene Level 2
- Key Performance Indicators (KPIs)
- Problem- solving skills
- Emotional Intelligence
Level 3
- Restaurant business plans
- Financial Management
- Kitchen KPIs
- Effective Negotiation
- Conflict Resolution
Learning Outcomes
Level 1
By the end of the course learners will be able to:
- Demonstrate understanding of hospitality basics by applying core principles of service, teamwork, and guest care.
- Exhibit professional conduct through appropriate communication, appearance, and workplace behaviour.
- Apply Level 1 food hygiene and allergen awareness practices to maintain safety, compliance, and customer trust.
- Deliver positive customer service and experiences by responding effectively to guest needs and creating memorable interactions.
Level 2
By the end of the course learners will be able to:
- Apply Level 2 food hygiene standards to ensure safe food handling, preparation, and storage practices.
- Interpret and use key performance indicators (KPIs) to monitor and improve operational performance.
- Demonstrate structured problem-solving skills to identify issues, evaluate options, implement effective solutions.
- Use emotional intelligence to manage self-awareness, positive relationships, constructive workplace responses.
Level 3
- Develop and implement a restaurant business plan that aligns financial, operational, and strategic objectives.
- Apply financial management principles and stock control techniques to optimize costs, resources, and profitability.
- Monitor and evaluate kitchen KPIs to drive performance improvements and operational efficiency.
- Demonstrate advanced business acumen through effective negotiation and conflict resolution to support sustainable restaurant success.
Online Trainer
Online Delivery
Fully online courses with no time limits. Multiple online assessment attempts allowed.
Industry Certification
Industry recognised Certification awarded upon Completion all Courses.
Compliance Modules
Your staff simply watch the short easy to follow online videos, then answer the quiz questions in each area to prove they’re compliant
Simple Dashboard
The MyKademy dashboard displays your compliance in each area and who needs to complete the training to ensure you’re covered
