Programme overview

Learning Outcomes

By the end of this course, participants will:

1. Understand the role of a supervisor and its importance in organisational success.
2. Demonstrate effective on-the-job training methods to enhance employee performance and development.
3. Gain insight into the customer journey and its impact on service delivery.
4. Define standards of service and implement strategies to maintain and improve service quality.
5. Define the concept of leadership and its significance in guiding teams towards achieving organisational goals.
6. Identify common challenges faced by leaders and develop strategies to overcome them.
7. Learn effective team-building techniques and strategies for team development.
8. Develop personal development plans to enhance leadership skills and career growth.
9. Acquire practical time management skills to optimise productivity and achieve personal and professional goals.

Who is this course for?

This course is designed for both new and experienced supervisors working within the restaurant and hospitality industry. It caters to individuals who are currently in supervisory roles or are aspiring to advance into such positions within this specific sector.

• Participants must have English ILR Level 3 – Professional working proficiency.
• There is currently no requirement for participants to have completed any particular previous training programme.

Course Content

• Day 1 – Skills Coaching
  • Role of a supervisor
  • Different learning style
  • On the job training
  • Communication
  • The customer journey
  • Standards of service
  • Upselling
• Day 2 – Leadership & Time Management
  • What is Leadership
  • Challenges of leadership
  • Management vs. Leadership
  • Leadership Styles
  • Motivation
  • Teams & Team Development
  • Personal Development Plans
  • Time Management

Training Provider

Fiona Dunne, Hospitality Skills Ireland

At Hospitality Skills Ireland, we are dedicated to cultivating excellence in the hospitality industry through premier training and education. Founded on a passion for service and excellence, our mission is to empower individuals and organizations with the skills and knowledge necessary to thrive in one of the world’s most dynamic and rewarding sectors.

Our team, composed of industry veterans and educational experts, brings together decades of experience in both the hospitality field and adult education. We specialize in delivering practical, hands-on training programs that are not only up to date with industry standards but also designed to be engaging and impactful.

From foundational courses for newcomers to advanced training for seasoned professionals, we offer a wide range of programs to meet the evolving needs of the hospitality industry. Our partnerships with leading hospitality businesses ensure that our training is relevant, practical, and aligned with the expectations of employers.

Hospitality Skills Ireland is more than just an educational institution; it’s a community where aspiring professionals and industry leaders come together to learn, share, and grow. Whether you’re looking to start a new career, upgrade your skills, or elevate your business’s service standards, we are here to support your journey towards excellence.

Assessment & Certification

Participants will be required to complete an assessment at the end of the course which will consist of short answer questions on ‘Create a Training Plan for Your Team’.

Pass rate will be 80%.

Upon successful completion, participants will receive a CPD accredited Certificate of Completion.

To avail of discounted rate, please use Network Member’s discount at checkout: RHmember19