Start Date: 01/09/2026
Duration: 10am- 1pm
Location: Virtual
Full Fee: €87
Network Members Fee: €70
Programme overview
This interactive half-day workshop equips hospitality supervisors, managers, and team leaders with the practical skills and mindset needed to navigate and lead change effectively. In a fast-paced industry where change is constant, participants will explore how change impacts individuals and teams, recognise common reactions, and learn how to communicate clearly and maintain momentum during periods of transition.
Learning Outcomes
By the end of this training, learners will be able to:
- Recognise the different dimensions of change, including benefits, challenges, and common pitfalls
- Identify key changes within their organisation or team
- Evaluate gaps between current state and desired future state
- Understand typical emotional and behavioural responses to change (e.g. resistance, acceptance)
- Apply strategies to support team members through transitions
- Demonstrate effective communication techniques to support change initiatives
- Identify actions to support both individual and team development
- Understand the SCARF model (Status, Certainty, Autonomy, Relatedness, Fairness)
Who is this course for?
This course is aimed at those who are in supervisory or management positions within the hospitality industry and those experience change directly and influence others through it.
Key Content includes:
- Change…the good, the bad and the ugly
- What has changed/ what still needs to change?
- Team reactions to change
- Communication and momentum
- Understanding change
- Personal and team development
- Fish video/ positive mindset
- SCARF Model
Trainer Profile
Karen Healy is a Learning & Development Consultant specialising in the Hospitality Industry. With 30 years’ experience in hotel operations, 16 of those in Hotel Learning and Development (L&D).
Karen has an MA (Hons) in Hotel and Catering Management from Dundee University, Scotland and has worked internationally completing her Trainee Management Programme with the Ritz Carlton Hotel Company in Philadelphia, Sarasota and Boston.
From there to London as Accommodation Manager in the Hilton Heathrow and subsequently moving into her first hotel HR role with Clontarf Hotel, Dublin. Karen then decided to specialise in Learning and Development at Conrad Dublin before being promoted to a regional role with Hilton Worldwide, heading up L&D for their Irish portfolio.
For the last 9 years Karen has been based in Cork and continues her work in L&D with various properties around Ireland both in classroom learning, blended learning and one-to-one coaching.
