Learning Outcomes

By the end of this course, learners will be able to:

1. Understand how Al tools work, which platforms to use and when, and most importantly how to write prompts that produce genuinely useful outputs
2. Use Al for professional communications, marketing content, and customer engagement – saving hours each week while improving quality and consistency
3. Apply Al to the tasks that consume the most management time – scheduling, suppliers, costs, reporting, and planning with practical exercises drawn from hospitality and service industries.
4. Design multi-step Al processes for their specific business, explore automation, and build a 30-day implementation plan.

Who is this course for?

This course is aimed at owners, managers and supervisors working in the restaurant and hospitality industry.

Content Covered

Al Foundations & Prompt Engineering

• How large language models work (plain English)
• ChatGPT vs Copilot vs Claude vs Gemini – what to use and when
• Data privacy, GDPR, and safe Al usage for business
• Setting up Al tools for your team
• The 4-part prompt framework that works every time
• Role prompting, tone control, and audience targeting
• Building a reusable prompt library (10+ ready-to-use prompts)
• Live exercises with real business scenarios

Communications, Content & Customer Experience

• Drafting, editing, and responding to emails at speed
• Professional customer responses and enquiry handling
• Personalised upselling and follow-up messaging
• Multi-language communication for international customers
• Responding to online reviews (Google, TripAdvisor, social media)
• Turning negative feedback into professional response
• Social media content, campaigns, and scheduling ideas
• Product descriptions, promotions, and event marketing

Operations, Data & Business Productivity

• Al-assisted scheduling and rota optimisation
• Staff communication and team update templates
• Training materials and SOP creation with Al
• Onboarding documents and process guides
• Supplier communications and procurement support
• Cost analysis, margin tracking, and reporting
• Revenue forecasting and seasonal planning
• Analysing spreadsheets and data with plain-English queries

Advanced Workflows & Implementation Roadmap

• Advanced prompting – chaining prompts, role-play frameworks, structured outputs
• Building Al workflows – linking Al steps together to automate hospitality processes end-to-end
• Automation thinking – identifying which processes in your business can be partially or fully automated
• Al tools beyond the chatbot – image generation, transcription, document automation, and custom GPTs
• Al policy for hospitality – what your business should have in writing before scaling Al use
• 30-day action plan workshop – each participant builds a prioritised implementation roadmap
• Peer showcase & Q&A – share wins from earlier sessions, group discussion, final questions

Trainer Profile

Nomad AI

Nomad Al is an Irish Al transformation partner. We deliver practical Al training, build custom Al solutions, and provide long-term consultancy to businesses across Ireland. We are not just a training provider – we are a long-term transformation partner that helps organisations embed Al into their daily operations.

We have worked directly with hospitality businesses in Ireland and understand the unique challenges of the sector – seasonal demand, high staff turnover, guest experience pressure, tight margins, and the need for solutions that work in fast-paced environments. Our hospitality training content is built from real operator feedback, not generic business examples.

We are platform-agnostic with deep expertise across ChatGPT & OpenAI, Microsoft Copilot & M365, Google Gemini & Workspace, Claude, and open-source Al models. We recommend the right tools for each business, not a single vendor.

Trainer Credentials

• Certified Al specialists and active practitioners – not just theorists
• Hands-on experience deploying Al solutions across hospitality and regulated industries in Ireland
• Every session customised using pre-training discovery about your members’ actual workflows
• Adult education training delivery credentials and extensive facilitation experience

Security & Compliance

All training content covers safe Al usage including GDPR compliance, EU Al Act awareness, data residency, and sector-specific considerations for handling guest data. Nomad Al works with trusted technology partners to ensure all recommended tools are appropriate for hospitality environments.