Food & Beverage Assistant Essentials

Start Date: 30/11/2024 (AVAILABLE ALL YEAR) eLearning completed at any time

Duration: Approx. 3 hours

Location: Digital Learning

Accreditation: Restaurant & Hospitality Skillnet Certificate of Completion

Full Fee: €70

Network Members Fee: €35

Programme overview

This course is designed to provide you with the fundamental skills and knowledge required to excel as a food and beverage assistant in the hospitality industry. The course is structured into easy-to-follow video demonstrations and text that cover a wide range of essential topics.


Learning Outcomes

By the end of this course, you will:

  1. Learn the importance of personal grooming and presentation standards.
  2. Understand how to efficiently manage your workstation.
  3. Master the skills of professional telephone etiquette and know how to take and manage reservations.
  4. Know best practices for welcoming and seating guests.
  5. Learn how to present the menu effectively to guests.
  6. Be able to take accurate food and drink orders.
  7. Know proper techniques for carrying plates safely and efficiently.
  8. Know how to serve various types of drinks.
  9. Understand best practices for serving food to guests.
  10. Understand table layouts and placement of tableware.
  11. Understand procedures for preparing and presenting the bill to guests.
  12. Know essential customer care practices for enhancing guest experience.
  13. Know strategies for handling and resolving guest complaints effectively.
  14. Know techniques for polishing cutlery and glasses to a high standard.
  15. Be confident in setting a table.

Content Covered

  • How to Ensure Excellent Grooming & Presentation
  • Managing Your Station
  • Answering the Telephone & Taking a Reservation
  • Meet, Greet & Seat
  • Presenting & Explaining the Menu
  • Taking a Food & Drinks Order
  • Carrying Plates
  • Serving Drinks
  • Serving Food Items
  • Preparing & Presenting the Bill
  • Customer Care Practices & Dealing with Complaints
  • Polishing Cutlery & Glasses
  • How to Set a Table

Who is this course for?

This course is suitable for anyone who is new to the food & beverage assistant position in restaurant & hospitality industry.

Course Features

  • Interactive Learning: Engage with interactive modules that enhance understanding and retention of key concepts.
  • Expert Instruction: Learn from experienced professionals in the hospitality industry.
  • Practical Skills: Gain practical skills that you can apply immediately in your role as a food and beverage assistant.
  • Certification: Receive a certificate upon successful completion of the course, showcasing your expertise.

Booking multiple individuals?

Contact us directly for group rates, info@rhskillnet.ie.

Book Now