Start Date: 31/12/2023 Available All Year
Duration: 3 Hours
Location: Online
Full Fee: €75
Network Members Fee: €35
Programme overview
For most hospitality businesses labour is the largest cost, so it needs to be planned and scheduled carefully to ensure our guests receive a level of service consistent with our brand standards. As our most valuable resource we need to ensure we are offering our team-members attractive, flexible and rewarding opportunities in line with their needs and aspirations.
When we can achieve this our business benefits as guests will return and spend more, we will retain our valuable team-members and other talent will be attracted by our flexible, engaging and positive working environment.
In this e-learning course we will introduce you to a volume-based labour management approach using the productivity metric of ″hours per unit″. Productivity is more common in other industry sectors but due to the fluctuating nature of our business volumes it has many benefits in hospitality also.
Learning Outcomes
On completion of the webinar, learners will be able to:
- Understand the benefits of using “productivity” to manage labour as opposed to “labour cost as a percentage” which is a flawed metric.
- Identify the various data types and sources so they can create more accurate schedules.
- Calculate a forecast for their department based on volume: i.e. occupied rooms, covers, check-in’s etc…
- Establish a productivity baseline for their department and create schedules considering the volume forecast and their team’s availability and preferred work patterns.
- Analyse labour management performance and identify opportunities for improvement.
Who is this course for?
Suitable for all Supervisors, Managers & HOD’s who are responsible for creating rotas, Finance Managers, HR Managers & General Managers.
Content Covered:
Module 1:
- Changing landscape around the labour market in our industry
- Recognising the needs of our team-members
- Aligning team members with the need to run a successful business
- Concept of productivity
- Using productivity alongside your current metrics to give you much more insights to the management of labour in your business
- Using productivity to manage your labour by establishing your productivity baseline
Module 2:
- 4-step forecasting and scheduling cycle
- Planning and scheduling the right staff in the right place at the right time while considering your team-members availability
- Two scheduling tools; an availability matrix and a flow pattern to help you to consider staff preferences when completing schedules and how to predict the most likely peaks and troughs of business through the day
- Common scheduling failures to look out for
Module 3:
- Final 2 steps in the Forecasting and Scheduling cycle; Execute and Evaluate
- The priorities of the shift leader during the shift and how they can maximise output Analysing your labour performance ahead of a weekly retrospective meeting
- Evaluating how well we adjusted our labour resources to reflect fluctuating business levels in the week and in the day
- Identifying where there was a ″cost risk″ and a ″service risk″
- Benefits of managing labour using productivity and how it can help with strategic planning and rewarding strong performance.
Subject Matter Expert – Tom McDermott Agility Hospitality
In a career of over 30 years Tom noticed that routine tasks conducted daily in hospitality businesses can include 30% – 50% inefficiency!
Very few hospitality businesses use proven methodologies such as LEAN and Six Sigma to reduce waste and develop more consistent and efficient processes.
Tom created Agility Hospitality to provide continuous improvement training and bespoke LEAN transformation projects specifically tailored for the hospitality and tourism sector.
Before establishing Agility Hospitality, Tom worked internationally for Starwood, Cunard, Radisson and subsequently Hilton where he led their innovative “Operational Excellence” continuous improvement programme across Europe, Middle East & Africa.
Tom holds a LEAN Six Sigma Green Belt and recently completed a Certificate in Data Analytics for Business from DKIT and a Professional Diploma in Transversal skills at UCD and TU Dublin.
He is a passionate advocate of the “bottom up & leader led” approach to continuous improvement where leaders create an environment that nurtures trusting and respectful relationships that unleashes team member creativity.
