Start Date: 31/12/2024 (AVAILABLE ALL YEAR) eLearning completed at any time
Duration: Approx. 6 hours
Location: Digital Learning
Accreditation: Restaurant & Hospitality Skillnet Certificate of Completion
Full Fee: €500
Network Members Fee: €100
Programme overview
Our new eLearning Standard Operating Procedures training programme is suitable for those who have are new to the accommodation department in a hotel setting and are looking upskill in the standard operating procedures. The programme can be completed at any time by the learner (All SOP's do not have to be completed in one sitting). The programme consists of a number of SOPs which are accompanied by demonstration videos and thorough explanations. The learner will test their knowledge at the end of each SOP.
Learning Outcomes
- To understand the Standard Operating Procedures (SOPs) within the Accommodation department.
(Each SOP has it’s own learning outcomes)
Content Covered
Section 1 Operations
1 General Customer Care
2 Safety & Security
3 Operational Hygiene
Section 2 Housekeeping Equipment
4 Handling Storing & Using Equipment
5 Handling Storing & Using Materials
6 Maintaining Accommodation Stores
7 Care & Use of Accommodation Trolleys
Section 3 Public Areas
8 Cleaning a Corridor
9 Servicing Public Areas
10 Servicing Public Toilets
11 Room Service/ Amenities to Rooms
Section 4 Bedrooms
12 Making a Bed
13 Dusting & Vacuuming
14 Servicing a Departure Room
15 Servicing an Occupied Room
16 Cleaning a Bathroom
17 Cleaning/ Care of Copper Baths
18 Room Evening Amenity Service
19 Reducing the Volume of Linen Guests Use
Section 5 General Service
20 Maintenance Reporting
21 Handling Lost Property
22 Complaint Handling
23 Managing People
24 General Service Standards
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- Reduce Loss of Stock from Guest Bedrooms
- Lifeless Guest
- Missing Child
- Lift Malfunction
- Unplanned Breakdown of Key Equipment (Light, Power and Heat)
- Emergency Evacuation Protocol
- Accommodation Procedure For Property Management Systems (Opera)
Who is this course for?
This course is suitable for individuals working within the Accommodation department.
