Programme overview

Learning Outcomes

By the end of this course you will:

• Know what mental health is, why people
  develop mental health conditions and the role of
  a First Aider for mental health
• Know how to provide advice and practical
  support for a person presenting a suspected
  mental health condition
• Know how to recognise and manage stress
• Understand the impact of substance abuse on
  mental health
• Understand the first aid action plan for mental
  health and be able to put it in place
• Know how to implement a positive mental
  health culture in the workplace
• Understand a range of mental health disorders
  and the support/therapy provided by professional
  healthcare providers

Who is this course suitable for?

This course is aimed at those employed within the hospitality industry as trainers, assessors and supervisors.

Assessment Methods

The qualification is assessed through practical assessments and open and multiple choice questions. The practical assessment takes the form of starting a mental health conversation, with your trainer acting as your employee, and will be carried out on a 1-1 basis with your trainer at a date and time that is suitable for you. This normally takes 30 minutes but your trainer will allocate more time to ensure you also get to ask any queries you may have.

Trainer Profile

Phoenix Safety Solutions

For Phoenix Safety Solutions, helping you gain new skills and knowledge isn’t only a commitment, but also a passion. Our mission is to help everyone, no matter the age, make home and work a safer place but also to know what to do in times of an emergency.

Course  Timetable

DAY ONE: 9:30am – 4pm

1: What is first aid for mental health?
 Definitions
 Role and responsibilities of a First Aider
 The impact of mental health issues
 Mental health stigma
 Statistics
2: Identifying mental health conditions
 Mental health continuum model
 Mental health risk factors
 Early warning signs
3: Providing advice and starting a conversation
 How to start a difficult conversation
 Non-judgemental listening skills
 When to contact the emergency services
 The First Aider’s own health and emotions
4: Stress
 What is stress?
 Causes of stress
 Effects of stress
 Coping strategies
5: Drugs and alcohol
 Module content: What is substance misuse?
 Alcohol misuse
 The effects of drugs and alcohol on mental health
 First aid for drug and alcohol misuse
 Treatments and signposting for drugs and alcohol
6: First aid action plan for mental health
 Module content: Check for significant risk of suicide or harm
 Apply non-judgemental communication skills
 Reassure and provide information
 Encourage professional support and self-help
 Practical assessment – first aid action plan for mental health
7: Mental health in the workplace
 Module content: Developing a clearer picture of mental health in the workplace
 Factors affecting mental health in the workplace
 Building a mentally healthy workplace
 The five steps to mental wellbeing
8: Depression
 What is depression?
 Types of depression
 Signs and symptoms of depression
 First aid for depression
 Treatments and signposting for depression
9: Anxiety
 Module content: What is anxiety?
 Anxiety disorders
 Signs and symptoms of anxiety
 First aid for anxiety
 Treatments and signposting for anxiety

DAY 2: 9:30am – 4pm

1: Post-traumatic stress disorder
 What is post-traumatic stress disorder?
 What can cause PTSD?
 Signs and symptoms of PTSD
 First aid for PTSD
 Treatments and signposting for PTSD
2: Self-harm
 What is self-harm?
 Why do people self-harm?
 First aid for self-harm
 Treatments and signposting for self-harm
3: Suicide
 What is suicide?
 Facts about suicide
 Causes of suicide
 First aid for suicide
 Treatments and signposting for suicide
4: Eating disorders
 What are eating disorders?
 Types of eating disorder
 Causes of eating disorders
 The effects of eating disorders
 First aid for eating disorders
 Treatments and signposting for eating disorders
5: Personality disorders
 What are personality disorders?
 Types of personality disorder
 Causes of personality disorders
 First aid for personality disorders
 Treatments and signposting for personality disorders
6: Bipolar disorder
 What is bipolar disorder?
 Signs and symptoms of bipolar disorder
 First aid for bipolar disorder
 Treatments and signposting for bipolar disorder
7: Psychosis
 What is psychosis?
 Types of psychosis
 Signs and symptoms of psychosis
 First aid for psychosis
 Treatments and signposting for psychosis
8: Schizophrenia
 What is schizophrenia?
 Signs and symptoms of schizophrenia
 Misconceptions of schizophrenia
 First aid for schizophrenia
 Treatments and signposting for schizophrenia