Supervisory Skills

Start Date: 29/10/2020 + 30th Oct, 2nd, 3rd & 4th Nov.

Duration: 9:30 am – 3:30 pm each day

Location: Online Via Zoom

Cost: Free

Programme overview

A 5 day programme to help you enhance your supervisory skills for your current job role or to upskill individuals to progress to a supervisor level within the hospitality industry. This course will give you the skills to lead and communicate effectively, to manage and motivate teams, to create successful teams and manage time efficiently. This course is the perfect opportunity to develop personally and professionally.

Learning outcomes

  1. To understand effective communication in your role as a supervisor
  2. To know how to manage and motivate your team
  3. To understand your role as a leader
  4. To know how to manage time efficiently and plan effectively
  5. To understand how to design and deliver standard operating procedures
  6. To understand the importance of teamwork and know how to create successful teamwork

Modules Covered

  1. Communications
  2. People Management
  3. Leadership & Time Management
  4. Teamwork
  5. Developing Standard Operating Procedures (SOP’s)

Who is this course suitable for?

This course is suitable managers, supervisors, team leaders and team managers.

 

 

 

 

Content Covered:

  1. Communications
  • Simple model of communication
  • Verbal & Non-Verbal Communication
  • Active listening
  • Assertiveness Skills & Techniques
  1. People Management
  • Managing self and personal skills
  • Providing direction to your team
  • Facilitating change
  • Working with people and resources
  • Achieving results
  1. Leadership & Time Management
  • Leadership vs. management
  • Leadership styles
  • Decision making and problem solving
  • Efficiency or effectiveness
  • Setting priorities
  1. Teamwork (activity based day)
  • Healthy team dynamic
  • Appreciating colleagues job roles
  • Increasing productivity
  1. Developing Standard Operating Procedures
  • Introduction to writing an SOP
  • What is an SOP
  • Why do we need SOP
  • How to write and SOP
  • How to train from an SOP
  • Covid 19 SOP’s & Checklists for each Department & Service
  • Step by step SOP for Sequence of Service

Assessments

Assessment 1 (TBC)

Communications – each trainee to will be required to stand up in front of the group and talk about a subject of their choice for 10 minutes. This will be recorded and assessed.

Assessment 2 (TBC)

Case Study – In groups, plan an upcoming event for which you will be supervising taking into account what you have learned and describe how it will be managed. You must include event description, staffing, timings and costings.

Trainer Profile

Fiona Dunne of Hospitality Skills Ireland

Fiona Dunne has over 28 years experience in the hospitality sector. A failte Ireland Cert Instructor from 2004 to 2009 and a Hospitality Instructor from 2012 to present. Fiona Dunne completed her training at GMIT in 1998.

Fiona Dunne completed the Training Needs Identification & Design  Level 6 in 2016  with CPL Institute and the Train the Trainer in 2004 by Failte Ireland .

James Sexton Owner of HIYA Event Management

James has been in the entertainment business since the age of 17 when he started out as a mobile DJ. Over the next number of years he built James Sexton Entertainment into one of the busiest entertainment companies in the country. James is an entertainer and is passionate about the business. He has ‘been there, done that’ in the business, from DJing to singing in bands as well as MCing at events nationally and internationally. James also does audience warm-up and he is currently the warm-up act for Ireland’s Got Talent.

James brings experience, creativity, enthusiasm and passion to all HIYA events. With his great team around him, producing great events is always a guarantee.