Start Date: 31/03/2025 + 28/04, 26/05, 23/06, 22/09 & 20/10
Duration: 6 x 90mins Virtual Modules - 2-3.30pm (+30mins Q&A)
Location: Online Via Zoom
Full Fee: €390
Network Members Fee: €312
Programme overview
This 6 month programme covers the essential People Management Skills to engage and inspire your team to deliver High Performance and grow your business in these times.
Emotional Intelligence is an essential skill for managers to engage and motivate their team in our modern workplaces. Hospitality Managers can unlock their team's potential and trigger motivation with the straightforward EI strategies.
This Leading with impact programme equips Managers with the latest interpersonal and leadership skills and strategies to engage, inspire and trigger motivation your hospitality team.
• Build and sustain high levels of team performance
• Lead and maximise the contribution of the team as a whole
• Develops capability of others through feedback, coaching & creating opportunities for skills development
In these monthly virtual sessions we will support the implementation of these positive changes in your business to achieve immediate results. These are two hour sessions to support Leaders with implementing the cutting edge strategies and develop essential emotional intelligence and people management skills needed to engage and motivate teams in the modern hospitality workplace.
Learning Outcomes
By the end of this course, learners will be able to:
- Enhance your emotional intelligence to elevate team performance, productivity, and customer service excellence
- Be the leader your team needs- work smarter and not harder
- Improve delegation skills to do less and get more done.
- Strengthen relationships with your team and build trust to improve staff retention levels.
- Effectively handle conflict at work and resolve situations with ease.
- Implement techniques to transform team meetings for improved productivity.
- Use strategies to build high-performing teams
- Make better, more inclusive decisions that encourage buy-in and ownership from your team.
- Foster psychological safety within the team to promote high performance.
- Develop personal resilience and create a mentally healthy work environment where your team and business can thrive
Who is this course for?
This course is aimed at owners, managers and supervisors working in the restaurant and hospitality industry.
Content Covered
Module 1- The Aware Manager
- How leadership is changing
- The power of emotional Intelligence and understand the social neuroscience of emotions and the connections between behaviour, performance and decision-making.
– Understand the science of emotions and the connections between behaviour, performance and decision-making.
Module 2 – The Empathetic Manager
- How you can become the leader your team needs
- How to delegate more effectively
- Enhance awareness of others and empathy
Module 3 – The Authentic Manager
- How to become an authentic leader
- Fault free conflict analysis
- Be approachable, enhance how you connect and build trust with others.
Module 4 – The Expansive Manager
- Transforming team meetings
- What makes a great team and building a high performing team
- Discover decision-making that incorporates emotional and moral reasoning.
Module 5 – The Resilient Manager
- Building psychological Safety to enhance high performance
- Develop personal resilience and create a mentally healthy working environment for others.
Module 6 – The Empowering Manager
- Creating a talent factory
- Building a coaching culture
- Inspire performance through persuasion, coaching, and influence
What’s included?
- Six x 90 minute virtual instructor-led learning modules with Q&A session at the end of each module
- Professionally facilitated modules that include breakout room activities, group discussion, polls and chat
- A digital workbook to support note-taking, capturing insights and development planning
- An Emotional Culture Survey creating a Prosperous Work Culture Development Plan
PLUS - Genos Grow is a cutting-edge, on-demand, learning platform that helps managers develop life-changing emotional intelligence skills anywhere, at any time. It drives behaviour change through integrated nudges, and includes inspiring resources, Emotional Intelligence tips, guided meditations, and videos. ( Six month access)
Trainer Profile
Una Crilly, Positive Impact
Una is one of the leading Hospitality Leadership Consultants in Ireland. She has pioneered innovative leadership programmes for hospitality managers so they are equipped to thrive in today’s times. Una is passionate about supporting hospitality managers to create positive work environments where people can contribute fully to offering a world class service. Una has over 20 years experience developing managers and building high performing teams.
Testimonial
“The emotional intelligence training had a transformative impact on both me as Managing Director and my core team, which includes HR, Finance, Catering, Operations, and Culinary.
A significant factor in the success of this training was Una Crilly’s exceptional delivery. Her ability to break down complex concepts into practical applications made the sessions engaging and accessible for everyone. Una’s guidance helped the team see the immediate benefits of emotional intelligence when applied to their day-to-day roles. Her encouragement to fully engage with the material created a positive learning environment where we felt supported and inspired to grow.
The changes within the team have been profound. Team members are now more confident, collaborative, and empowered to take initiative. The result has been a stronger, more cohesive team dynamic with noticeable improvements in performance and problem-solving.
I’m grateful to Una Crilly for her expert facilitation and highly recommend this program to any organisation or business aiming to elevate their team’s effectiveness and morale.”
Stephen Reilly , Managing Director, Gourmet Food Parlour
