New report identifies the importance of upskilling in attracting and retaining talent in the Irish Hospitality Industry

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(L-R) Eileen O’Connell, Interactions Research, Michelle Guthrie, Development Advisor, Skillnet Ireland, Niamh O’Malley, Network Manager Restaurant & Hospitality Skillnet, and Adrian Cummins, Chief Executive, Restaurants Association of Ireland.

Press release, November 20th, 2023: A new report from Restaurant & Hospitality Skillnet, one of 70 Skillnet Ireland Business Networks nationwide, and the Restaurants Association of Ireland has highlighted the importance of upskilling in attracting and retaining talent in the Irish hospitality industry.

Launched last week, the report found that through the continued development of micro-credential programmes Restaurant & Hospitality Skillnet could play a leading role in the delivery of training in the computer/digital skills arena, including specific upskilling in areas such as finance and accounts, payroll, electronic reservations, social media, e-learning and more.

According to the research, employers need to be open to, and offer, a range of career path opportunities, as learning and development programmes in the workplace are key to securing new hires and developing existing talent. The study shows that the feedback, views, and experience of employers are also essential for identifying upskilling requirements for the sector’s growth and development.

The aim of the Restaurant & Hospitality Skillnet is to grow Ireland’s world-renowned hospitality sector, by ensuring the skills and training needs of member businesses are adequately resourced. The network develops and delivers bespoke upskilling solutions for business owners, managers, chefs and front of house staff.

Skillnet Ireland is the national talent development agency of the Government of Ireland, responsible for advancing the competitiveness, productivity, and innovation of Irish businesses through enterprise-led talent development. In 2022, Skillnet Ireland delivered upskilling and training programmes, investing €70.2 million, to almost 25,000 businesses and over 92,000 workers through its 70 Business Networks, across most sectors and all regions in Ireland.

The in-depth report explores the profound impact of the Covid-19 pandemic on the sector’s workforce and provides actionable insights for businesses aiming to thrive in the face of ongoing challenges.

The hospitality industry was the first sector to be affected by temporary closures and layoffs during the pandemic and has grappled with a persistent skills shortage ever since. A 2021 Oireachtas report, on the impact of Covid-19 on the hospitality and entertainment sectors, highlighted the departure of international staff returning home and employees transitioning to sectors like retail and distribution as significant factors affecting employment in the industry. As a result, businesses are faced with the urgent need to retrain, reskill, upskill, and source new personnel to meet evolving demands.

The research report, which had very strong engagement with over 800 respondents, examined the Irish hospitality industry’s diverse workforce through one-on-one interviews with industry leaders, in-depth focus groups with employees, and a comprehensive survey. This research led to the identification of six distinct employee segments, each with unique needs, attitudes and skills. The segments – including Future Star, Career Committed, Family Ties, Career Seeker, Career Mover, and Career Entrant – provide valuable insights of the industry’s workforce composition and what motivates each employee type.

The report recommends that a Future Star would benefit from role specific upskilling in areas such as revenue, accounts and/or food and beverage, while someone who falls into the Career Mover category could benefit from a micro-credential programme that would encourage them to stay in the sector.

To address these findings, the report includes comprehensive recommendations for hospitality sector businesses, including a review of learning and development planning, engaging in micro-credential programmes, revisiting recruitment strategies, implementing workplace coaching, conducting thorough analyses of past hires and digital literacy upskilling.

Welcoming the publication of the report, Niamh O’Malley, Restaurant & Hospitality Skillnet Network Manager, said: “We are thrilled to present this report, which not only highlights the challenges faced by the hospitality industry but also provides practical solutions for businesses to adapt, thrive, and create a skilled, motivated workforce. By understanding the unique needs of different employee segments and implementing tailored training and development initiatives, businesses can foster talent, enhance employee satisfaction, and achieve long-term success”.

Meanwhile, Michelle Guthrie, Skillnet Ireland Development Advisor, said: “The Irish hospitality industry has a well-established reputation for delivering top-class offerings and customer service. The Covid-19 pandemic impacted all businesses but the hospitality sector, in particular, is still grappling with a number of legacy challenges brought about by the public health emergency. This report thoroughly examines these challenges and provides comprehensive actions for businesses looking to futureproof their workforce. Restaurant and Hospitality Skillnet is committed to supporting businesses, through targeted talent development solutions that address their most urgent needs.”

The report can be accessed online here:

RAI Conference – Upskilling & Retention Session ‘Overcoming Challenges: Embracing a New Era for Hospitality’

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The Restaurant & Hospitality Skillnet will be hosting a EU Year of Skills session at the Restaurants Association of Ireland Annual Conference. The session’s focus is on Upskilling & Retention  and the topic is ‘Overcoming Challenges: Embracing a New Era for Hospitality’.

The event will take place on Monday 13th November from 10am -4:30pm in Carton House, A Fairmont Managed Hotel, Co. Kildare. The event is aimed at Restaurant and hospitality business owners, managers, supervisors and front of house staff.

The Key Objectives of the Session:

  1. To present the findings of the Industry Insights study by Restaurant and Hospitality Skillnet, providing attendees with detailed insights into the current generations working in Irish Hospitality.
  2. Enable businesses in the Irish Hospitality sector to identify and understand the specific training needs of their workforce.
  3. Empower attendees with the knowledge and tools required to strategically upskill their existing employees and train new staff, ensuring they acquire the necessary competencies to deliver high-quality products and customer service.
  4. Provide attendees with insights into creating positive work environments, fostering employee motivation, and implementing effective retention strategies.
  5. Discuss the importance of learning and development in the workplace. Highlight current trends in the field, emphasizing the need for continuous learning.
  6. Showcase the support available through Skillnet Ireland networks and explore the future of learning and development in the context of evolving industry demands and technological advancements.
  7. Raise awareness about mental health and wellbeing in the workplace and educate businesses about the importance of mental health support programs.
  8. Encourage the implementation of supportive policies and practices.
  9. Share exemplary human resource and learning and development practices. Present real-life examples from successful businesses, such as Baxter Storey Ireland, detailing their strategies, sources of inspiration, and actionable steps taken to enhance their human resource practices.
  10. Inspire attendees with success stories and practical examples. Encourage businesses to initiate positive changes in their training, employee management, and mental health support practices.
  11. Facilitate networking opportunities among attendees, fostering collaboration and the exchange of ideas within the industry.

Planned Outcomes of the Session:

  • Strategic Workforce Upskilling: Businesses will be equipped with valuable information to strategically upskill their workforce. They will be provided with practical insights into areas needing development, allowing businesses to invest in targeted training programs for their employees, ensuring they remain competent and competitive in the market.
  • Effective Employee Management: Businesses will gain practical techniques to help reduce staff turnover, foster a motivated workforce, and enhance overall productivity.
  • Insights into Learning and Development Trends: It will enable businesses to stay ahead of industry changes and prepare their workforce for future challenges.
  • Networking and Collaboration: The event will facilitate networking opportunities among industry professionals, allowing attendees to connect, collaborate, and share ideas. These connections can lead to future partnerships, collaborations, and knowledge exchanges, fostering a supportive and collaborative industry community.

Conference Agenda

  • 10.00 am Registration & Tea/Coffees
  • 10.45 am – 11.45 am Stream 1: Upskilling & Retention
  • 11.45 am – 12.45 pm Stream 2: Running a Restaurant in Ireland Today
  • 12.45 pm – 2.00 pm Networking Lunch
  • 2.00 pm – 3.00 pm Stream 3: Digitisation of the Irish Hospitality Industry
  • 3.00 pm – 3:30 pm Tea/Coffee Break
  • 3:30pm – 4:30pm Stream 4: Future of Irish Food Tourism

Ticket Information

Want to attend? You can book your place today by clicking the button below or by clicking HERE.

RAI Member? Contact to avail of RAI Member Discount Rate.

Restaurant & Hospitality Skillnet launches ‘VR Resolve’ Virtual Reality Customer Complaints upskilling solution

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(L-R) Michelle Guthrie, Development Advisor, Skillnet Ireland, Camille Donegan, Adaptas Training, Niamh O’Malley, Network Manager Restaurant & Hospitality Skillnet, Angelika Bryniak, Training & Events Executive, and Adrian Cummins, Chief Executive, Restaurants Association of Ireland.

Thursday 5th October 2023: Restaurant & Hospitality Skillnet, one of 70 Skillnet Ireland Business Networks nationwide, has launched a revolutionary customer service upskilling solution which harnesses the power and ingenuity of Virtual Reality (VR).

Tailored specifically for the hospitality industry, VR Resolve is an innovative VR customer complaints training programme. The hospitality industry has always recognised the critical importance of exceptional customer service and VR Resolve takes this commitment to the next level by offering a unique and engaging upskilling experience. This programme enables employees at all levels to hone their skills in handling customer complaints effectively, leading to improved guest satisfaction and loyalty.

Restaurant & Hospitality Skillnet’s mission is to grow Ireland’s world-renowned hospitality sector, by ensuring the skills and training needs of member businesses are adequately resourced. The network develops and delivers bespoke upskilling solutions for business owners, managers, chefs and front of house staff.

Skillnet Ireland is the national talent development agency of the Government of Ireland, responsible for advancing the competitiveness, productivity, and innovation of Irish businesses through enterprise-led talent development. In 2022, Skillnet Ireland delivered upskilling and training programmes, worth €70.2 million, to almost 25,000 businesses and over 92,000 workers through its 70 Business Networks, across most sectors and all regions in Ireland.

VR Resolve allows participants to step into realistic scenarios and work through various customer complaints that could occur in a restaurant setting. Participants practice responding to complaints, making decisions, and seeing the direct consequences of their actions in a risk-free virtual setting.

Niamh O’Malley, Restaurant & Hospitality Skillnet Network Manager, expressed her excitement about these new programmes, stating: “We are thrilled to introduce VR Resolve, which marks a transformative leap forward in customer service training, providing hospitality professionals with an immersive and effective tool to master the art of addressing customer complaints with finesse and empathy. VR Resolve is a game-changer for the hospitality industry.”

Skillnet Ireland Development Advisor, Michelle Guthrie, said: “Skillnet Ireland is committed to addressing the skills needs of Irish businesses through cutting-edge, bespoke and flexible subsidised upskilling solutions. VR Resolve is a prime example of the Skillnet Ireland mission in action. By providing a safe space for learning and honing skills, this programme empowers staff to exceed guest expectations.”

Further information about VR Resolve and details about how to sign up for the programme are available on the Restaurant & Hospitality Skillnet website:

The Restaurant and Hospitality Skillnet is funded by Skillnet Ireland and member companies. Skillnet Ireland is funded from the National Training Fund through the Department of Further and Higher Education, Research, Innovation and Science and Co-funded by the European Union. For further information on Skillnet Ireland please visit:

Restaurant & Hospitality Skills for the Unemployed Killarney 2023

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This Monday, was the final day of our Restaurant & Hospitality Skills programme. This programme was delivered as part of the Skills Connect Initiative.

The programme ran over 15 days from 19th June to 11th July and was delivered by our expert industry trainer, Fiona Dunne of Hospitality Skills Ireland.

Upon completion of this course all learners are now able to:

✅Demonstrate the daily tasks of restaurant and hospitality staff
✅Greet a guest and respond to their needs
✅Apply food hygiene standards in the workplace
✅Apply manual handling standards in the workplace
✅List basic food and beverage terminology
✅Perform the daily tasks of restaurant and hospitality staff including serving food and drink and handling customer complaints

At the final session, participants were presented with Restaurant & Hospitality Skillnet Certificates of Completion. Check out photos below of participants receiving their certs!

Congratulations to the participants! Best wishes for your future!

Special thanks to Randles Hotel Killarney for hosting our training sessions and Bernadette Cahill, Intreo Killarney & Marie Harte, Intreo Cork for their collaboration. 

Our next Restaurant & Hospitality Skills for the Unemployed course will be taking place in Kilkenny this September! 

Customers Want to Connect – Best Ways for You to Communicate with Your Customers

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Customers are a key part to having a successful business, therefore you want to be able to communicate efficiently with them to build relationships, resolve conflicts and identify needs. This blog will discuss different methods to connect with your customers and the many benefits of doing so.

Image: Craft Business Magazine

Keep It Personal

Making your communication more personal is a great way to build relationships with your customers. Make them feel that they are more than just another customer/sale by asking them their names, remembering repeat customers orders, asking how their days going and give them a friendly complement. This can help customers to feel more connected to your company and may increase repeat custom. It will also create a more friendly and welcoming atmosphere for your customers and you! (10 Effective Ways to Connect with Your Customers –

Social Media

Although it may seem like the obvious one, its important to remember its not enough to just have a social media account, you need to be actively engaging with it. You can start simple with this! Choose someone within your organization (you or someone else) to start sharing posts from your workday once or twice a week. If you work in a restaurant, you can post videos of the chefs or baristas in action. Don’t underestimate the power of a simple post, some videos of people making coffee on TikTok have millions of views.

Social media can help you better your organizations customer service and connect with your customers in a quick and informal way. By responding to messages, questions and resolving any issues here quickly it shows your customers you care about what they have to say and are listening to them.

Social media can also help you to give your business more of a personality. By sharing posts, you think are funny and match your brand, you can remind customers its more than just a company, it’s a place with real people involved. This can make customers feel more connected to your business.

Image: Pizza

Communicating With the Rude Customer

This is something that’s unavoidable in every customer orientated business. No matter how much hard work you put in, somethings will go wrong and that’s okay! Not every customer is going to be a happy customer so as long as you know how to communicate and connect with an unhappy customer, you’re doing a good job.
Let them talk, its important to let them communicate their issue to you and makes them feel heard, show your invested in what they are saying and apologise if necessary. Resolve their issue to the best of your ability and once that’s done remind yourself you have done everything you can do and take a moment to clear your head as to not let it impact your mood or your other customers experiences with your business.

Ask For Feedback

Asking your customers for their feedback shows them that you value their opinions and that you want to keep on making continuous improvements for your business. Asking for feedback can happen in 2 ways, informally or formally/structured.

To receive some quick informal feedback, for example in a café/restaurant, ask your customers how their experience was and if they have enjoyed their food/coffee. This shows your customers you are taking an interest in them and their experience and may make them feel more valued.

For a more structured type of feedback, reach out to your customers after their experience with you has ended. You can post polls or questioners to your social media accounts or reach out to your customers directly if their contact information is something you have obtained from their experience. This type of feedback may offer you a more in dept insight into their experience, issues, opinions, and suggestions.

Most importantly don’t forget to act on the feedback you receive! There may not be a need to make drastic changes to your company based on customer feedback, but implementing small changes could possibly help your business for the better and show your customers you value them and their opinions.


Useful Skillnet Training Courses, Podcasts, Videos & Links:

Restaurant and Hospitality Skillnet Courses:

Helpful Podcasts:

  • Ethan at BombBomb: The Customer Experience Podcast (On Spotify)
  • Customer Success Talks: Real Challenges, Expert Advice (On Spotify)

Quick Reading Links:

Helpful Videos:

Restaurant & Hospitality Skills Programme for the Unemployed – Information Session Killarney June 2023

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Last Friday, the Restaurant & Hospitality Skillnet travelled to Killarney, Co. Kerry to deliver an information session to potential applicants for the Restaurant & Hospitality Skills Programme 

he network will be running this 15-day programme from 19th June to 7th July. This programme will equip jobseekers with the essential knowledge and skills to begin their career within the industry. 

The programme covers: 

Restaurant & Bar Skills 

Customer Service 

CV Prep & Interview Skills 

Food Hygiene & Manual Handling 

Food & Beverage Practical  

Guest Speakers 

This programme includes work experience, where the learners will get firsthand experience within the industry to prepare them for future employment after successful completion of the course. 

The programme will be delivered by industry expert trainer, Fiona Dunne of Hospitality Skills Ireland who possesses 28 years’ experience in the hospitality sector. 

It was a fantastic turnout with great interest from those in attendance. We are excited for the weeks ahead! 

Special thanks to Bernadette Cahill, Intreo Killarney and Marie Harte, Intreo Cork for their collaboration. 

What is customer service and why is it important for you?

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Customer service is a key aspect of having your hospitality business run smoothly, but in order to have this, we must first be able to differentiate between customer service and hospitality. Hospitality is about creating a welcoming atmosphere where your guests feel comfortable and can relax. Customer service is about taking extra steps to provide assistance and support to your guests, making their experience with your business easier (Hospitality V Customer Service: what is the difference?). This includes anything from showing customers at a restaurant to their table, to resolving any issues or complaints efficiently.

Why is customer service so important? It’s important as when done properly, it will attract new customers to your business, can increase volume of repeat customers, generate positive word of mouth and leave a good lasting impression! (Hospitality V Customer Service: what is the difference?).

How to provide great customer service:

Predicting Customer’s Needs

You will never be able to predict all of your customer’s needs, however, being able to predict a few of the most common needs of customers will ensure their experience runs smoothly. Examples of this can include anything from providing water to tables in a restaurant without being asked, to providing commonly used items in a hotel room such as toothbrush, face clothes, menus and robes. A little bit goes a long way so be sure to show your customers you are thinking about them and their needs before they have even arrived to create a great lasting impression (Making guests feel welcome with hotel customer service).

Finding Out Who Your Customers Are

Identifying who your customers are and what they are looking for can help you provide great customer service. By finding out your customers names, you will be able to provide them with a more personal experience, making the customer feel more valued. This can also be done through asking your customers the right questions. For example in a booking form, by asking the purpose of a visit (e.g., work party, anniversary, birthday) to a restaurant or hotel, this can help you to know what type of experience it is they are looking for and provide better customer service (Making guests feel welcome with hotel customer service).

Thank You/Feedback

Make sure your customer service doesn’t stop when guests leave to show you really care. You can do this by sending a thank you message to your guests to show you appreciate them and ask for any feedback. Listening to this feedback and making any necessary changes will allow for a better customer experience in the future.

Customer Service Training For Staff

When a customer has a question, they won’t always know who is the right person to ask, because of this, it is vital that all staff know how/are able to lend them a helping hand. Keep reading to find out more on this topic.

Great skills to teach your staff to help them provide good customer service:

Your team is a vital part of providing great customer service, therefore its important they are trained in the right areas to be able to do so. Below are some useful skills you can teach your staff to help them become better equipped in the area of customer service:

Listening and communications skills

Learn how to identify customer needs

Positive work attitude

Become more knowledgeable about your business/what your selling

Be able to provide knowledgeable recommendations on products or services of the business

Knowing how to build a positive relationship with customers

(12 Most Important Customer Service Skills in Retail)

Useful Skillnet Customer Service Training Courses, Podcasts & Links:

The following information will help you gain a further understanding of customer service in the hospitality industry through courses, podcasts and quick reading links!

Restaurant and Hospitality Skillnet Courses:

Customer service – Delight & Upsell 27th September or 17th October 2023

Helpful Podcasts:

The Modern Customer Podcast by Blake Morgan

Experience This! by Joey Coleman & Dan Gingiss

The Intuitive Customer Podcast by BeyondPhilosophy

Frank Reactions by Tema Frank

Quick Reading Links:

‘Hospitality vs customer service: what is the difference?’ Available at:

‘Making guests feel welcome with hotel customer service’ Available at:

’12 Important Customer Service Skills in Retail and How To Teach Them to Your Team’ Available at:

‘The importance of customer service in the hospitality industry’ Available at:

Retention, Engagement and Morale

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Employee Retention

(Toner Buzz)

Employee retention is an organisations ability to keep staff within a organisation and reduce their turnover. Benefits of having high retention to an organisation are cost reduction, morale improvement, experienced employees and improved work culture (10 Benefits of Employee Retention for Businesses)

How to increase employee retention:

Methods of increasing employee retention include offering competitive benefits. This will make employees think of the organisation more positively and act as an incentive for them to stay working in the organisation. Examples of benefits are holiday time, work events/staff bonding days, perks such as food & drink, and flexible hours allowing for a work-life balance.

Offering training and development opportunities. If people see an opportunity to advance within your organisation, they will be less likely to look for it elsewhere. By offering upskilling and advancement opportunities employee retention may increase.

By providing recognition for good work and constructive feedback on how to make changes to work if necessary, staff will feel more valued in the workplace and will be more likely to stay working there.

(What is Employee Retention? Everything You Need to Know)

Employee Engagement

(5 Powerful Steps To Improve Employee Engagement)

Employee engagement examines how connected people are to their organisation and how motivated they are to do their work to the best of their ability and stay working within the organisation. Benefits of employee engagement are higher productivity, lower absenteeism, higher customer satisfaction and lower employee retention.

How to increase employee engagement:

Motivating and challenging work: Employees will be more engaged and motivated if they are doing work that utilities their strengths and gives them the opportunity to develop new skills

Having a good leader: Having a leader that supports and inspires their team is vital to good employee engagement as people will become more invested in their work and engaged with the company.

(What is Employee Engagement? What, Why and How to Improve it).

Employee Morale

Employee morale is the attitudes and outlooks employees within a business have. It’s important to have good employee morale so it does not impact your employee retention, productivity and engagement levels (Employee Moral: Definition, Affecting Factors, and How to Boost Morale).

Common causes of low employee morale in the work places are poor communication between management and employees, internal changes that lead to job anxiety (e.g., layoffs) and poor leaders who do not support their teams (15 Effective Ways to Boost Employee Morale).

Keep reading to learn different ways to boost morale in your organisation!

How to boost employee morale:

A method to boost employee morale in the workplace is to promote diversity. Bringing together a diverse group of people will bring together a wider range of ideas, skills, and experiences that will boost morale by making the workplace more enjoyable and creative.

Allowing more short and regular breaks can refresh your employees and may result in them being more relaxed, productive and using their time more efficiently. It will also allow for more socialization in the workplace making it a friendlier place and boosting morale.

Teamwork promotes collaborative work and new ideas. Incorporating more of this into your organisation may improve production and give your employees a break from doing the same tasks everyday making them more invested in work.

(15 Effective Ways to Boost Employee Morale)

Useful Skillnet Engagement, Retention and Morale Training Courses, Podcasts & Links:

The following information will help you gain a further understanding on employee engagement, retention and morale in the hospitality industry through courses, podcasts and quick reading links!

Restaurant and Hospitality Skillnet Courses:

Retention, Engagement and Morale 5th September. More information at:

Communicating for Performance 7th June. More information at:

Helpful Podcasts:

The Gap: Perspectives on Employee Retention with Clint Pulver

Engaging People Podcast by decisionwise

How To Boost Employee Morale With Simple Changes To Your Workspace by Biz Bros Podcast

Quick Reading Links:

‘10 Benefits of Employee Retention for Businesses’ found at:

‘Increasing recruitment and retention with the 4 pillars of employee engagement’

‘How to improve employee engagement with 10 simple ideas’

‘Employee Morale: Definition, Affecting Factors, and How to Boost Morale’

‘What is Employee Retention? Everything You Need to Know’

’15 Effective Ways to Boost Employee Morale’

Network Collaboration

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Hospitality Courses 2023

County Wexford Chamber Skillnet and Restaurant & Hospitality Skillnet are working together to provide subsidised and relevant training to meet the skills gap needs of Hospitality Provider within the Southeast Region.


Higher Certificate in Hospitality Management Studies – 35% Funded
Schedule: Starting September Annually
This is a two-year day release course in Hospitality Management
Studies which provides opportunities for individuals who wish to
pursue a career in management in the hospitality industry. It is aimed
at complementing the practical experience gained by individuals
working in the industry, with an academic focus in college.
Qualification: Higher Certificate, progression opportunities into Higher
Institution: TU Dublin
Delivery: Online with 2 evenings a month on campus in Dublin

Emerging Hospitality Managers Management Development Programme
Schedule: May/September/November
This 5-week Programme will provide emerging and/or new
managers with the skills and knowledge to significantly improve
people management skills and develop and deploy proven business
disciplines such as think and act collaboratively with fellow managers
for the overall benefit of the hotel and the full team. The programme
consists of 5 modules.
Qualification: QQI Level 5 Team working Skills
Institution: LEAP Leadership
Delivery: Online with 3 weekly 90 minute sessions for 5 weeks


Standard Operating Procedures for Food & Beverage (up to 10 staff)
Delivery: eLearning completed at any time
Duration: Approx. 6 hours
Accreditation: Restaurant & Hospitality Skillnet Certificate of Completion
The eLearning Standard Operating Procedures training programme is suitable for those who are working in or are new to the restaurant/hospitality setting and are looking upskill in the standard operating procedures.

Professional Kitchen Management
Delivery: Online, run monthly pending demand
Duration: 1 day
Designed by chefs for chefs and/or owner managers, this one-day intensive workshop will guide you through all areas of kitchen management fundamentals.
By the end of this course, learners will be able:
1. To know how to effectively price and design profitable menus
2. To understand wastage, tax and margin pricing
3. To understand the different allergens
4. To calculate labour cost effectiveness

Applying Lean in Food & Beverage
Delivery: Online, run monthly pending demand
Duration: 3 hours
This webinar will give the participants a good basic understanding of how LEAN and Six Sigma can be applied in a food and beverage setting. Throughout this webinar learners will be provided with many practical examples which they can implement within the business.

We are constantly adding to our training schedule.

Click button below to access full brochure.

Any questions? Contact us on

Proud Sponsors of Irish Restaurant Awards 2023

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We are delighted to announce that we are proud sponsors of this year’s Irish Restaurant Awards. This is the 14th year of the Awards and we look forward to celebrating the best of Irish Hospitality in 2023.

The Network Manager, Naimh O’Malley, has attended the awards launch on Thursday 12th January  in Locks Restaurant, Dublin.

Nominations for this years awards can now be made via from 12 noon, Thursday 12th until 12 noon, Thursday 26th January 2023.

As with previous years the Irish Restaurant Awards process begins with an online public vote hosted via the Irish Times. This is followed by the judging process of National Experts, followed by Regional Events in the four provinces at which County Winners will be announced, a Dublin Shortlist and culminating in the All-Ireland Irish Restaurant Final.

Paul Lenehan, President of the Restaurants Association of Ireland commented at the Launch; “The aim of the Irish Restaurant Awards is to recognize excellence within the Irish hospitality industry. These awards are a celebration and acknowledgement of the hard work put in by restaurateurs and hospitality businesses and their talented staff year-round. Our Awards seek to highlight the overall high standards, passion & innovation present within Ireland’s food scene to ultimately celebrate the best of hospitality throughout the Island of Ireland”.

This year, there are 21 categories in which the general public can nominate. These categories are made up of 17 Main Award categories and 4 National Award categories and there are 2 brand-new award categories this year– Innovator of the Year and Learning & Development. We are delighted to be sponsoring the brand new Learning & Development category. We feel that many hospitality businesses excel in this area and have contributed to their staffs life long development and therefore, should be recognised for their efforts. Our Restaurant & Hospitality Skillnet stand will be present at each regional event where we invite you to discuss your training and development needs with us and discuss how we can assist your business.

For more information on the Irish Restaurant Awards please visit:

Wishing the best of luck to all nominees in the coming weeks!

The Restaurant & Hospitality Skillnet Team.