Digital & On Site Training Packages
Gold Package
Package Includes:
- Digital Standard Operating Procedure training for Food & Beverage and Accommodation
- Certified Hospitality Programmes Level 1 & Level 2 including service and compliance e-learning
- Training delivered on site in the essential skills for the business (8 on-site sessions). Which can be:
-
- Food & Beverage Skills
- Customer Service
- Accommodation
- Reception Skills
- Duty Manager Skills
- Supervisory Skills
You choose which course to be delivered on site, this is tailored to your need.
Member Cost: €6,500 a year (€500 upfront and €1500 quarterly)
Non-Member cost: €8500.00
*Please note, price displayed is per business per year*
Silver Package
Package Includes:
- Digital Standard Operating Procedure training for Food & Beverage and Accommodation
- Certified Hospitality Programmes Level 1 & Level 2 including service and compliance e-learning
- Training delivered on site in the essential skills for the business (4 on-site sessions). Which can be:
-
- Food & Beverage Skills
- Customer Service
- Accommodation
- Reception Skills
- Duty Manager Skills
- Supervisory Skills
You choose which course to be delivered on site, this is tailored to your need.
Member Cost: €3,500 a year (€500 upfront and €750 quarterly)
Non-Member cost: €5,500.00
*Please note, price displayed is per business per year*
Bronze Package
Package Includes:
- Digital Standard Operating Procedure training for Food & Beverage and Accommodation
- Certified Hospitality Programmes Level 1 & Level 2 including service and compliance e-learning
- Training delivered on site in the essential skills for the business (2 on-site sessions). Which can be:
-
- Food & Beverage Skills
- Customer Service
- Accommodation
- Reception Skills
- Duty Manager Skills
- Supervisory Skills
You choose which course to be delivered on site, this is tailored to your need.
Member Cost: €2,350 a year (€500 upfront and €462.50 quarterly)
Non-Member cost: €4,350
*Please note, price displayed is per business per year*
Further details on the content covered in the digital learning below:
Digital Standard Operating Procedures in Food & Beverage & Accommodation – each staff member is provided with a unique log in to complete in their own time and an administrator is assigned within the business to monitor progression and completion rates.
Digital SOPs for Food & Beverage Content Included:
Section 1 Professional Standards on Duty
1. How to Ensure Excellent Grooming and Presentation
2. Professional Ethic While on Duty
Section 2 Welcoming Guests
3. Answering the Phone/ Taking a Reservation Over the Phone
4. Meet, Greet & Seat
5. Presenting and Explaining the Menu
6. Taking a Drinks Order
7. Taking an Order
Section 3 Serving Guests
8. Serving a Soft Drink
9. Serving a Bottle of Beer
10. Serving Wine & Champagne
11. Pulling the Perfect Guinness Pint
12. How to Rectify Cutlery
13. Serving Food Items
14. Checking Back in with the Guests at the Table
15. Cleaning a Table During Service
16. Crumbing Down
17. Serving Tea & Coffee
18. How to Carry and Clear Drinks
19. Preparing & Presenting the Bill
Section 4 Customer Care
20. General Customer Care
21. How to Deal with a Guest Complaint
Section 5 Serving Alcohol
22. Asking for ID
23. Late Drunk
Section 6 Behind the Scenes Skills
24. Managing Your Station
25. Polishing Cutlery
26. Polishing Glasses
27. Carrying Plates
28. How to Box a Tablecloth
29. How to set a Table
30. Replenish Stock
31. Changing a Keg
32. How to Change the Optics
33. How to Make Cocktails
34. Bottle Skips
35. Safe Ice Procedure
36. Knife Skills
Digital SOPs for Accommodation Content Included:
Section 1 Operations
1. General Customer Care
2. Safety & Security
3. Operational Hygiene
Section 2 Housekeeping Equipment
4. Handling Storing & Using Equipment
5. Handling Storing & Using Materials
6. Maintaining Accommodation Stores
7. Care & Use of Accommodation Trolleys
Section 3 Public Areas
8. Cleaning a Corridor
9. Servicing Public Areas
10. Servicing Public Toilets
11. Room Service/ Amenities to Rooms
Section 4 Bedrooms
12. Making a Bed
13. Dusting & Vacuuming
14. Servicing a Departure Room
15. Servicing an Occupied Room
16. Cleaning a Bathroom
17. Cleaning/ Care of Copper Baths
18. Room Evening Amenity Service
19. Reducing the Volume of Linen Guests Use
Section 5 General Service
20. Maintenance Reporting
21. Handling Lost Property
22. Complaint Handling
23. Managing People
24. General Service Standards
- Missing Child
- Lift Malfunction
- Unplanned Breakdown of Key Equipment (Light, Power and Heat)
Certified Hospitality Programme Level 1 & 2
Certified Hospitality Programme Level 1 & 2 – each staff member is provided with a unique log in to complete in their own time and an administrator is assigned within the business to monitor progression and completion rates.
Content included:
Level 1
- Fire Safety Awareness
- Food Hygiene L1
- Health & Safety – Slips, trips & falls
- Manual Handling Awareness
- Allergen Awareness
- Responsible Sale of Alcohol
- Theft Prevention
- GDPR Overview for Employees
- Customer Experiences
- Intro to Wine, Beer & Spirits
- Covid 19 Return to Work Safely
Level 2
- Food Hygiene L2
- Emergency First Aid
- Intro to KPIs
- Increase ATV
- First Steps into Leadership
- Critical Thinking Skills
- Problem Solving Skills
- Organisational Skills
- Effective Communication Skills
- Emotional Intelligence
- Teamworking Skills
- Presentation Skills
