Standard Operating Procedures for Accommodation Department (up to 25 staff)

Start Date: 15/12/2021 eLearning completed at any time

Duration: Approx. 6 hours

Location: Digital Learning

Accreditation: Restaurant & Hospitality Skillnet Certificate of Completion

Full Fee: €750

Network Members Fee: €150

Programme overview

Our new eLearning Standard Operating Procedures training programme is suitable for those who have are new to the accommodation department in a hotel setting and are looking upskill in the standard operating procedures. The programme can be completed at any time by the learner (All SOP's do not have to be completed in one sitting). The programme consists of a number of SOPs which are accompanied by demonstration videos and thorough explanations. The learner will test their knowledge at the end of each SOP.

Learning Outcomes

  1. To understand the Standard Operating Procedures (SOPs) within the accommodation department.

(Each SOP has it’s own learning outcomes)

Content Covered

Section 1 Operations

1 General Customer Care

2 Safety & Security

3 Operational Hygiene

Section 2 Housekeeping Equipment

4 Handling Storing & Using Equipment

5 Handling Storing & Using Materials

6 Maintaining Accommodation Stores

7 Care & Use of Accommodation Trolleys

Section 3 Public Areas

8 Cleaning a Corridor

9 Servicing Public Areas

10 Servicing Public Toilets

11 Room Service/ Amenities to Rooms

Section 4 Bedrooms

12 Making a Bed

13 Dusting & Vacuuming

14 Servicing a Departure Room

15 Servicing an Occupied Room

16 Cleaning a Bathroom

17 Cleaning/ Care of Copper Baths

18 Room Evening Amenity Service

19 Reducing the Volume of Linen Guests Use

Section 5 General Service

20 Maintenance Reporting

21 Handling Lost Property

22 Complaint Handling

23 Managing People

24 General Service Standards

    • Reduce Loss of Stock from Guest Bedrooms
    • Lifeless Guest
    • Missing Child
    • Lift Malfunction
    • Unplanned Breakdown of Key Equipment (Light, Power and Heat)
    • Emergency Evacuation Protocol
    • Accommodation Procedure For Property Management Systems (Opera)

Who is this course for?

This course is suitable for individuals working within the Accommodation department.